Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Sep 18, 2015, 6:34 am
#1561
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
As already suggested, I hope you report this to AA. You don't need his name, your flight info will be enough.
Sep 20, 2015, 5:42 am
#1562
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
JFK-SFO 9/18 J #9 A321T PMAA - PBD tray of water, OJ and bubbles.
SFO-CLT 9/18 F #898 A321 PMUS - Full PDB. Watched how the FA managed the boarding process and completed full PDB. She made people wait while she delivered drinks and the other FA greeted people upon boarding. This isn't rocket science.
CLT-LGA 9/19 F #2062 A321 PMUS - Full PBD
SFO-CLT 9/18 F #898 A321 PMUS - Full PDB. Watched how the FA managed the boarding process and completed full PDB. She made people wait while she delivered drinks and the other FA greeted people upon boarding. This isn't rocket science.
CLT-LGA 9/19 F #2062 A321 PMUS - Full PBD
Last edited by brc757rr; Sep 20, 2015 at 10:20 am
Sep 20, 2015, 8:16 am
#1563
Join Date: Sep 2009
Location: Global
Posts: 6,020
JFK-SFO 9/18 J A321T PMAA - PBD tray of water, OJ and bubbles.
SFO-CLT 9/18 F A321 PMUS - Full PDB. Watched how the FA managed the boarding process and completed full PDB. She made people wait while she delivered drinks and the other FA greeted people upon boarding. This isn't rocket science.
CLT-LGA 9/19 F A321 PMUS - Full PBD
SFO-CLT 9/18 F A321 PMUS - Full PDB. Watched how the FA managed the boarding process and completed full PDB. She made people wait while she delivered drinks and the other FA greeted people upon boarding. This isn't rocket science.
CLT-LGA 9/19 F A321 PMUS - Full PBD
Odds you get Full PDB...
PMAA - Good luck. 5%-10%
PMUS - Shocking when it does not happen. 95% (or more)
(no science involved, just a guestimate by myself)
Sep 20, 2015, 1:09 pm
#1564
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I think it's ironic in that some many AA fliers had the misperception that US FAs were somehow substandard. The PMUS FAs may have had to work with a substandard product, but my experience before and currently is PMUS FAs a re generally better than PMAA FAs. YMMV.
Sep 20, 2015, 1:23 pm
#1565
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Location: NYC
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I've in general been impressed with pmUS FAs and increasingly disappointed with pmAA FAs
Sep 20, 2015, 8:48 pm
#1566
Join Date: Sep 2009
Location: Global
Posts: 6,020
Let's hope the US FA's can show the AA FA's this is how you do PDB right. And, as needed, if the AA folks are right, the AA FA's can show US FA's this is how you do meal service better.
Let's hope - for all our sakes - we get the best of both worlds. (Cue Reginald Denny's 'why cant we all just get along')
Sep 22, 2015, 10:06 am
#1567
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,154
DFW-DAY 9/17 F AA1469 - PDB offered. GREAT cabin crew for the short flight.
DAY-DFW 9/18 F AA1469 - Choice of H2O or OJ
DAY-DFW 9/18 F AA1469 - Choice of H2O or OJ
Sep 22, 2015, 10:13 am
#1568
Join Date: Jan 2003
Location: Chicago
Programs: UA GS , AA CK
Posts: 944
BOS-LAX 9/22 F AA333 - Water Only
Sep 25, 2015, 6:42 pm
#1569
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Posts: 13,913
MCO/MIA 2315 90 minutes late because inbound sat on tarmac for that amount of time-supposedly no gate. Asked for a PDB & FA laughed me like I was joking. Wonder if we will even get service in the air. Pathetic.
Sep 26, 2015, 6:49 am
#1570
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goingforgreat! As I sit on DL on a 35 min delay and happily offered anything I want on the ground at JFK.
Last edited by AANYC1981; Sep 26, 2015 at 9:00 am
Sep 26, 2015, 7:56 am
#1571
Join Date: Nov 2005
Posts: 26
Started tweeting on 29 August to @AmericanAir about the lack of PDBs served. They did respond. Tweeted again this morning before finding a thread in this forum. American should be ashamed of itself. In the future, I'll use the #PDBServed hashtag in the tweets to continue the conversation.
Sep 26, 2015, 8:47 am
#1572
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,239
OJ or water on 380 this morning from ORD-LGA. Of course, I didn't have any. I barely cleared standby into coach.
Sep 26, 2015, 9:03 am
#1573
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Location: New Orleans (MSY)
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DFW-AUS 9/24 AA F - Nothing
Sep 26, 2015, 9:16 am
#1574
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Posts: 13,913
I think next time I'll asked for a PDB but say "oh, I'm sorry I thought I was flying DL where they actually provide this service to F customers." DL and US are there as soon as you are seated asking your choice. Lets see if I get one on flight to BOS this morning, 757 boarding 2L.
Sep 26, 2015, 9:41 am
#1575
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Posts: 11,329
Started tweeting on 29 August to @AmericanAir about the lack of PDBs served. They did respond. Tweeted again this morning before finding a thread in this forum. American should be ashamed of itself. In the future, I'll use the #PDBServed hashtag in the tweets to continue the conversation.
Care to share what response you got from the Twitter team? It's tough to push using a tool if they will not acknowledge or resolve the issue.