Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Aug 31, 2015 | 8:19 pm
#1486
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There are repercussions alright... pax that pay for F pay elsewhere. I fully realize that I am one lonely voice out here in the FT universe but I'm voting with my wallet and I can't believe that I'm the only one. And it's not just about the lack of a PDB, it's about the significant, consistent (IMO) downgrading of customer service overall, of which a PDB is a part of. I've been a big fan of AA over the past few years but this merger has brought out a crAApy side of some customer-facing employees that just cannot be ignored. I could be wrong and probably am 
... YMMV...
... YMMV...A little thing like a PDB of choice delivered with a smile and greeting is enough for me to choose spending money elsewhere. Do I need the PDB? Of course not, but at least I feel as though I'm receiving some sort of value for the product I purchased.
Sep 1, 2015 | 6:57 am
#1487
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DEN-DFW pmAA B737 (old interior) PDB of water or OJ with ice.
Sep 1, 2015 | 10:10 am
#1488
Join Date: Sep 2009
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AA2322, 8/31, ORD-PBI, 8:05PM departure. No PDB.
Catered prior to boarding. FA’s busy on phones and chatting during boarding.
Nice enough FA’s during flight, just lAAzy. 2-3 in the front cabin most of the flight talking.
Catered prior to boarding. FA’s busy on phones and chatting during boarding.
Nice enough FA’s during flight, just lAAzy. 2-3 in the front cabin most of the flight talking.
Sep 1, 2015 | 6:37 pm
#1489
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DFW-ATL pmAA A319. PDB of choice from a hard-working crew. ^^
ATL-DFW pmAA 737-800 -- What? 2 pmAA flights in a row with PDB of choice?? Yup! Another outstanding crew. ^^
ATL-DFW pmAA 737-800 -- What? 2 pmAA flights in a row with PDB of choice?? Yup! Another outstanding crew. ^^
Sep 1, 2015 | 6:42 pm
#1490
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Sep 1, 2015 | 7:04 pm
#1491
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Hmmm ... looking back over the last weeks there seems to be increasing reports of full PDB service from crews noted as pmAA and (as a rough selection) those segments not involving PHL/PHX/CLT.
Sep 1, 2015 | 9:25 pm
#1493
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I absolutely agree and I'm doing the same thing. I now will only purchase F on AA when I particularly feel like I need it or when it's very deeply discounted, I otherwise rely on upgrading as that's about all the AA F product is worth (really not even that much when you realize they aren't complimentary for GLD and PLT). On the other hand I've found that I can often purchase F on DL, UA, or VX depending on where I'm going for cheaper than what AA sells it for, and in some cases, even cheaper than what AA is selling Y for at any given moment (especially DL and especially on the East Coast and to Texas).
A little thing like a PDB of choice delivered with a smile and greeting is enough for me to choose spending money elsewhere. Do I need the PDB? Of course not, but at least I feel as though I'm receiving some sort of value for the product I purchased.
A little thing like a PDB of choice delivered with a smile and greeting is enough for me to choose spending money elsewhere. Do I need the PDB? Of course not, but at least I feel as though I'm receiving some sort of value for the product I purchased.
Sep 1, 2015 | 9:51 pm
#1494
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Ok...what airline am I flying? ANOTHER PDB OF CHOICE today DFW-DEN pmAA Boeing 737-800! ^^^
I better buy a lottery ticket!
I better buy a lottery ticket!
Sep 2, 2015 | 12:44 am
#1495
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I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve ...
Sep 2, 2015 | 12:13 pm
#1496
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RSW-DFW 8/21 PM departure No PDB -- New Hire Crew. Boarding complete 10 minutes before door closing. Service in-flight was quite good.
DFW-MIA 8/24 AM departure No PDB -- Lazy senior crew. Service in-flight was fair at best.
DFW-MIA 8/24 AM departure No PDB -- Lazy senior crew. Service in-flight was fair at best.
Sep 2, 2015 | 1:38 pm
#1497
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Monday 3wks ago LAS-ORD 5am - water only
Monday 2wks ago LAS-ORD 5am - water only
Monday 1wk ago LAS-ORD 5am - water only
Ok ok I get it. We all hate Mondays
Monday 2wks ago LAS-ORD 5am - water only
Monday 1wk ago LAS-ORD 5am - water only
Ok ok I get it. We all hate Mondays
Sep 2, 2015 | 2:28 pm
#1498
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Sep 2, 2015 | 8:05 pm
#1500
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