Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Sep 26, 2015, 9:45 am
#1576
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Location: South Florida
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I think next time I'll asked for a PDB but say "oh, I'm sorry I thought I was flying DL where they actually provide this service to F customers." DL and US are there as soon as you are seated asking your choice. Lets see if I get one on flight to BOS this morning, 757 boarding 2L.
Sep 26, 2015, 12:30 pm
#1577
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
LGA-YYZ 9/25 AE#3472 CR-7 - Full PDB
YYZ-PHL 9/25 AE#4560 E170 - NO PDB - 30 minute late inbound aircraft so a quick board and go. I can accept this.
PHL-LGA 9/25 AE#4557 E170 - Full PDB
Again proving this is a PMAA problem that is not being dealt with.
YYZ-PHL 9/25 AE#4560 E170 - NO PDB - 30 minute late inbound aircraft so a quick board and go. I can accept this.
PHL-LGA 9/25 AE#4557 E170 - Full PDB
Again proving this is a PMAA problem that is not being dealt with.
Sep 26, 2015, 2:10 pm
#1578
Join Date: Mar 2009
Location: LAX
Posts: 3,267
Sep 26, 2015, 2:36 pm
#1579
Join Date: Sep 2009
Location: Global
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The promised booze... never said good booze.
Sep 26, 2015, 3:50 pm
#1580
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,239
Nothing on today's 3:45ish from LGA-ORD. It's not like we were in a hurry, we landed an hour early. I'll be sending an email in shortly.
Edited to add: email sent. I'll report back what they say.
Edited to add: email sent. I'll report back what they say.
Last edited by United747; Sep 26, 2015 at 5:56 pm Reason: See above
Sep 26, 2015, 5:02 pm
#1581
Join Date: Dec 2009
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AUS-DFW 9/26/15 AA1386 - No PDB. Drinks served shortly after departure and a full beverage service was done in Y on this 36-minute flight.
Sep 26, 2015, 6:09 pm
#1582
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
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Slow night at AA customer service! I sent my complaint in at 6:55 pm central and got a response at 7:05 pm central:
"Dear Mr. [United747]:
On behalf of American Airlines and US Airways, thank you for contacting us.
I am sorry that you did not receive a beverage prior to the departure of your flight -- you certainly should have. Our inflight procedures mandate that unless circumstances or time constraints dictate otherwise, our customers traveling in first or business class cabins are to be offered a predeparture beverage on every flight. If, however, there are operational challenges that limit the time the aircraft is scheduled to be on the ground, our flight attendants must use their discretion to determine if there is sufficient time for a beverage service before take-off. Since none of the elements that would prevent a predeparture beverage service were apparent on your flight, I've sent a copy of your email to our Vice President of Flight Service to ensure compliance with our inflight procedures. Again, I apologize for what happened (or in this case, what didn't happen) but we appreciate your letting us know about it. Your valuable feedback gives us the opportunity to improve.
Sincerely,
[Customer Service Agent]
Customer Relations
American Airlines"
"Dear Mr. [United747]:
On behalf of American Airlines and US Airways, thank you for contacting us.
I am sorry that you did not receive a beverage prior to the departure of your flight -- you certainly should have. Our inflight procedures mandate that unless circumstances or time constraints dictate otherwise, our customers traveling in first or business class cabins are to be offered a predeparture beverage on every flight. If, however, there are operational challenges that limit the time the aircraft is scheduled to be on the ground, our flight attendants must use their discretion to determine if there is sufficient time for a beverage service before take-off. Since none of the elements that would prevent a predeparture beverage service were apparent on your flight, I've sent a copy of your email to our Vice President of Flight Service to ensure compliance with our inflight procedures. Again, I apologize for what happened (or in this case, what didn't happen) but we appreciate your letting us know about it. Your valuable feedback gives us the opportunity to improve.
Sincerely,
[Customer Service Agent]
Customer Relations
American Airlines"
Sep 26, 2015, 6:48 pm
#1583
Join Date: Sep 2009
Location: Global
Posts: 6,020
Slow night at AA customer service! I sent my complaint in at 6:55 pm central and got a response at 7:05 pm central:
"Dear Mr. [United747]:
On behalf of American Airlines and US Airways, thank you for contacting us.
I am sorry that you did not receive a beverage prior to the departure of your flight -- you certainly should have. Our inflight procedures mandate that unless circumstances or time constraints dictate otherwise, our customers traveling in first or business class cabins are to be offered a predeparture beverage on every flight. If, however, there are operational challenges that limit the time the aircraft is scheduled to be on the ground, our flight attendants must use their discretion to determine if there is sufficient time for a beverage service before take-off. Since none of the elements that would prevent a predeparture beverage service were apparent on your flight, I've sent a copy of your email to our Vice President of Flight Service to ensure compliance with our inflight procedures. Again, I apologize for what happened (or in this case, what didn't happen) but we appreciate your letting us know about it. Your valuable feedback gives us the opportunity to improve.
Sincerely,
[Customer Service Agent]
Customer Relations
American Airlines"
"Dear Mr. [United747]:
On behalf of American Airlines and US Airways, thank you for contacting us.
I am sorry that you did not receive a beverage prior to the departure of your flight -- you certainly should have. Our inflight procedures mandate that unless circumstances or time constraints dictate otherwise, our customers traveling in first or business class cabins are to be offered a predeparture beverage on every flight. If, however, there are operational challenges that limit the time the aircraft is scheduled to be on the ground, our flight attendants must use their discretion to determine if there is sufficient time for a beverage service before take-off. Since none of the elements that would prevent a predeparture beverage service were apparent on your flight, I've sent a copy of your email to our Vice President of Flight Service to ensure compliance with our inflight procedures. Again, I apologize for what happened (or in this case, what didn't happen) but we appreciate your letting us know about it. Your valuable feedback gives us the opportunity to improve.
Sincerely,
[Customer Service Agent]
Customer Relations
American Airlines"
Has anyone thought to tell AA to look at this thread?
Sep 26, 2015, 6:59 pm
#1584
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Sep 26, 2015, 7:26 pm
#1585
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Quote:
Originally Posted by United747
Slow night at AA customer service! I sent my complaint in at 6:55 pm central and got a response at 7:05 pm central:
"Dear Mr. [United747]:
On behalf of American Airlines and US Airways, thank you for contacting us.
I am sorry that you did not receive a beverage prior to the departure of your flight -- you certainly should have. Our inflight procedures mandate that unless circumstances or time constraints dictate otherwise, our customers traveling in first or business class cabins are to be offered a predeparture beverage on every flight. If, however, there are operational challenges that limit the time the aircraft is scheduled to be on the ground, our flight attendants must use their discretion to determine if there is sufficient time for a beverage service before take-off. Since none of the elements that would prevent a predeparture beverage service were apparent on your flight, I've sent a copy of your email to our Vice President of Flight Service to ensure compliance with our inflight procedures. Again, I apologize for what happened (or in this case, what didn't happen) but we appreciate your letting us know about it. Your valuable feedback gives us the opportunity to improve.
Sincerely,
[Customer Service Agent]
Customer Relations
American Airlines"
Glad you sent it in...
Has anyone thought to tell AA to look at this thread?
Originally Posted by United747
Slow night at AA customer service! I sent my complaint in at 6:55 pm central and got a response at 7:05 pm central:
"Dear Mr. [United747]:
On behalf of American Airlines and US Airways, thank you for contacting us.
I am sorry that you did not receive a beverage prior to the departure of your flight -- you certainly should have. Our inflight procedures mandate that unless circumstances or time constraints dictate otherwise, our customers traveling in first or business class cabins are to be offered a predeparture beverage on every flight. If, however, there are operational challenges that limit the time the aircraft is scheduled to be on the ground, our flight attendants must use their discretion to determine if there is sufficient time for a beverage service before take-off. Since none of the elements that would prevent a predeparture beverage service were apparent on your flight, I've sent a copy of your email to our Vice President of Flight Service to ensure compliance with our inflight procedures. Again, I apologize for what happened (or in this case, what didn't happen) but we appreciate your letting us know about it. Your valuable feedback gives us the opportunity to improve.
Sincerely,
[Customer Service Agent]
Customer Relations
American Airlines"
Glad you sent it in...
Has anyone thought to tell AA to look at this thread?
Sep 27, 2015, 9:45 am
#1587
Join Date: Nov 2012
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Sep 27, 2015, 11:38 am
#1588
Join Date: Nov 2005
Posts: 26
From my Twitter feed: Think I copied & pasted in order.
@mparel Sep 26
FYI, here's a full Flyertalk thread on @AmericanAir Pre-departure Beverage service at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/793677-predeparture-drinks-beverage-pdb-when-what-why-not-consolidated-101.html . A real good read. #PDBServed
American Airlines @AmericanAir Sep 26
@mparel We appreciate the additional information and we'll try to get your beverage on your next flight.
@mparel Sep 26
Kudos @AmericanAir flight 1509 MIA-BOS on 9/16 for #PDB of choice served. Too bad BOS-MIA flight 1086 on 9/23 couldn't manage it.
@mparel Aug 29
Impressed with @united offering pre departure drinks, asking what would you like? Compare that to @AmericanAir water & juice ONLY.
@mparel Aug 29
@AmericanAir Time of day has nothing to do with it. AM or PM & any M in between, it's just American Air culture & operations. Kudos @united
American Airlines @AmericanAir Aug 29
@mparel We're very sorry that we're letting you down. We know it's very important to make sure pre-departure
beverage
United @united Aug 29
@mparel We're glad to hear that you enjoyed having additional options. ^JJ
American Airlines @AmericanAir Aug 29
@mparel The full beverage menu may not be available. It depends on time and operation. Thanks for flying us.
American Airlines @AmericanAir Aug 29
@mparel Our Flight Crew tries to offer pre departure drinks when operationally possible, Marilyn. We appreciate your feedback.
@mparel Aug 29
@AmericanAir @united No they don't. They pass thru the 1st cabin with a tray of water & juice then sit down until departure.