Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Sep 27, 2015, 7:04 pm
#1606
Join Date: Sep 2009
Location: Global
Posts: 5,999
Agreed about expectations. As I said several posts ago... AA lists it as a benefit. So it is quite reasonable for you to expect it. One could go as far as to say it is part of the price. (At the very least, it is factored into the cost.)
Sep 27, 2015, 7:11 pm
#1607
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
That's correct, however the same is true for DL and UA and they can both provide a reasonably reliable PDB service on the vast majority of their flights.
Sep 27, 2015, 7:45 pm
#1608
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I can't see when pay starts to be an issue. They do quite a bit before that door closes. And the expectation that there will be tasks required while the door is open is not unreasonable. AA is stating it's a benefit and they should be able to ensure it is being done with minimal exceptions. Unfortunately, those in Dallas, or wherever the CSRs and Twitter team are located, all they can do is read the scripts provided and hopefully pass the complaints on to someone that has the ability to make changes. Now if they could just find someone "willing" to make changes. I suspect there are many AA managers in fear of their position going to their US counterparts once operations are merged.
Tree-huggers are not know for being innovators.
Tree-huggers are not know for being innovators.
Sep 30, 2015, 12:38 pm
#1609
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,612
AA1009, MCO-DFW, B738
Water or OJ only...
I'm sure both of my US flights tomorrow will offer full PDB.
Water or OJ only...
I'm sure both of my US flights tomorrow will offer full PDB.
Sep 30, 2015, 6:16 pm
#1610
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
pmAA Boeing 737 BSI
ORD-DEN
Nada. Zilch. Nothing.
MD-80
DEN-DFW
Initial PDB of OJ or water. When the FA realized she had extra time after completion of boarding, she offered PDB of Choice. My choice of Jack & Coke also came with a full can of Coke! ^^
ORD-DEN
Nada. Zilch. Nothing.
MD-80
DEN-DFW
Initial PDB of OJ or water. When the FA realized she had extra time after completion of boarding, she offered PDB of Choice. My choice of Jack & Coke also came with a full can of Coke! ^^
Last edited by UAPremierGuy; Oct 1, 2015 at 8:58 am
Sep 30, 2015, 6:23 pm
#1611
Suspended
Join Date: Dec 2005
Posts: 9,916
two DL flights, including a 625am flight - re-fills and offered alcohol - AA has become really weak in PDBs
Oct 1, 2015, 12:59 pm
#1612
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
PIT-DFW today on AA1426 full PDB. First time for me on a domestic legacy AA flight ^ Hope the trend is slowly shifting.
Oct 1, 2015, 3:04 pm
#1613
Join Date: Apr 2006
Location: PHX
Programs: US,HH
Posts: 636
AA PHX-ORD water or OJ
AA ORD-MIA water or OJ
AA MIA-PTY absolutely nothing, crew acknowledged no one on boarding and a 737 with only 70 pax on board. Boarded and left on time. I could go on and on about the problems with this crew
AA PTY-MIA water or oj
AA MIA-LAX nothing at all
US LAX-PHX full PDB, 2 refill offers during a 52 minute flight and 2 passes of the snack basket
AA ORD-MIA water or OJ
AA MIA-PTY absolutely nothing, crew acknowledged no one on boarding and a 737 with only 70 pax on board. Boarded and left on time. I could go on and on about the problems with this crew
AA PTY-MIA water or oj
AA MIA-LAX nothing at all
US LAX-PHX full PDB, 2 refill offers during a 52 minute flight and 2 passes of the snack basket
Oct 1, 2015, 3:21 pm
#1614
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
AA PHX-ORD water or OJ
AA ORD-MIA water or OJ
AA MIA-PTY absolutely nothing, crew acknowledged no one on boarding and a 737 with only 70 pax on board. Boarded and left on time. I could go on and on about the problems with this crew
AA PTY-MIA water or oj
AA MIA-LAX nothing at all
US LAX-PHX full PDB, 2 refill offers during a 52 minute flight and 2 passes of the snack basket
AA ORD-MIA water or OJ
AA MIA-PTY absolutely nothing, crew acknowledged no one on boarding and a 737 with only 70 pax on board. Boarded and left on time. I could go on and on about the problems with this crew
AA PTY-MIA water or oj
AA MIA-LAX nothing at all
US LAX-PHX full PDB, 2 refill offers during a 52 minute flight and 2 passes of the snack basket
Oct 1, 2015, 6:59 pm
#1615
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/2MM, MR Ambassador, National EE
Posts: 1,614
Did MIA-LAX 2 weeks ago and got a big fat zero on the PDB as well so it's not hard for me to believe. I posted it up thread too. Don't know where the crew was based and don't really care, they stunk.
Oct 1, 2015, 7:09 pm
#1616
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,220
Yeah, I had just oj or water with a MIA based crew at the end of August. I think it's a mixed bag with every crew base.
Oct 1, 2015, 9:26 pm
#1617
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
DFW-SJO
Boeing 737 BSI
PDB of Choice ^
Boeing 737 BSI
PDB of Choice ^
Oct 2, 2015, 4:00 am
#1618
FlyerTalk Evangelist
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Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Oct 2, 2015, 6:07 am
#1619
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
AA 1788, CLT-ORD A321
Full-service PDB in the middle of a chaotic boarding process. Highly professional and friendly FAs managed it with ease. Service in the air was friendly and excellent. On another note, got to meet David Axelrod on this flight.
What I was thinking. FINALLY someone can win that powerball jackpot.
Full-service PDB in the middle of a chaotic boarding process. Highly professional and friendly FAs managed it with ease. Service in the air was friendly and excellent. On another note, got to meet David Axelrod on this flight.
What I was thinking. FINALLY someone can win that powerball jackpot.
