Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Oct 10, 2015, 3:52 pm
#1681
Join Date: Sep 2014
Location: DE
Programs: AA, UA, Marriott, Hilton, Avis, Hertz
Posts: 57
I was the first one on the plane, so this USAir FA was clearly already prepared to offer PDB to FC!
http://www.flyertalk.com/forum/membe...-fa-pdb-fc.jpg
http://www.flyertalk.com/forum/membe...-fa-pdb-fc.jpg
Oct 10, 2015, 4:42 pm
#1683
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
- I never remember it when I tweet
- if I don't remember it maybe others don't either
- I don't think AA folks refer to it as PDB and would get what we are trying to convey
I actually quite like the hashtag idea, maybe something that would be less relying on abbreviation and easier to remember and clear for all
Oct 10, 2015, 5:22 pm
#1684
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Oct 11, 2015, 6:11 am
#1686
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/2MM, MR Ambassador, National EE
Posts: 1,614
Nothing wrong with the hashtag, couple of reasons I don't use it are
- I never remember it when I tweet
- if I don't remember it maybe others don't either
- I don't think AA folks refer to it as PDB and would get what we are trying to convey
I actually quite like the hashtag idea, maybe something that would be less relying on abbreviation and easier to remember and clear for all
- I never remember it when I tweet
- if I don't remember it maybe others don't either
- I don't think AA folks refer to it as PDB and would get what we are trying to convey
I actually quite like the hashtag idea, maybe something that would be less relying on abbreviation and easier to remember and clear for all
Oct 11, 2015, 6:25 am
#1687
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
... and Jewel knew why you left how? If you don't give the company a chance to change there's a good chance they won't. Of course walking is your choice, but sooner or later every company will let you down and you just might run out of choices.
Oct 11, 2015, 6:31 am
#1688
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
It's not mandated. But I'm not going to scour every tweet to see if it relates to PDB, but I have searched for #PDBServed to see if it's being used. If you want to use it, great. If you choose to use something else, fine. The biggest point is to do something and don't expect AA to read your mind that there is something that will cause you to take your business elsewhere.
Oct 11, 2015, 8:32 am
#1689
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,232
I understand there is no perfect choice, almost like choosing the lesser of three evils. Which airline will I hate least?
Oct 12, 2015, 1:00 am
#1690
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
10/4 LAX-SFO water and champagne. Unusual selection for a domestic shorthaul, but worked for me.
10/10 SJC-LAX full PDB - just like every eagle flight I have taken this year.
10/10 SJC-LAX full PDB - just like every eagle flight I have taken this year.
Oct 12, 2015, 9:36 am
#1691
Join Date: Sep 2009
Location: Global
Posts: 6,015
10/12 - 7am departure - ORD-DFW - AA2309 - Nothing.
FA really enjoyed her Dunkin Coffee and checking her email/playing on phone/chatting.
FA really enjoyed her Dunkin Coffee and checking her email/playing on phone/chatting.
Oct 12, 2015, 11:28 am
#1692
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
LGA-ORD and water/OJ only.
I was already DM Tweeting with AA about my pre-order for my return trip this week. I just replied back to them Hey FYI, the crew on this flight is only offering OJ/Water and I believe we should be getting a choice. They wrote me back and said something like: we just have that ready to go, did you ask for something else? Then I wrote back after landing and said: No I didn't ask because when we do we are repeatedly turned down. Then their reply was the most confusing thing ever. Because I guess the DM started on a pre-order request, they replied about how they were sorry and the Web Tech Team is aware of that not working but they're here 24/7 to help with selecting meals.....this is how they ended it: It sure makes us hungry, but we don't mind at all!
Not even going to address something so nonsensical
I was already DM Tweeting with AA about my pre-order for my return trip this week. I just replied back to them Hey FYI, the crew on this flight is only offering OJ/Water and I believe we should be getting a choice. They wrote me back and said something like: we just have that ready to go, did you ask for something else? Then I wrote back after landing and said: No I didn't ask because when we do we are repeatedly turned down. Then their reply was the most confusing thing ever. Because I guess the DM started on a pre-order request, they replied about how they were sorry and the Web Tech Team is aware of that not working but they're here 24/7 to help with selecting meals.....this is how they ended it: It sure makes us hungry, but we don't mind at all!
Not even going to address something so nonsensical
Oct 13, 2015, 4:53 pm
#1693
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,445
Oct 13, 2015, 5:22 pm
#1694
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/2MM, MR Ambassador, National EE
Posts: 1,614
Let me fix that for you... pmAA usually never. Ok, maybe 1 flight in 10... pmUS pretty much always.
Oct 13, 2015, 8:55 pm
#1695
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,445