NickP 1K

Screenshot your CDC card with the device rotated, clip it in Google Photos to remove aything from the device (e.g. battery bar, signal meter, etc) and try to upload SELECTING it in Google photos. Don't use a 3rd party file picker in Android. Noticed this with some Android apps that some file picker and files in other folders do NOT always upload and get the same error.

Also depending on your device, go to setting for Verfly (Android App Info) and ensure permission has "File and Media"

LlamaJesus

Following up on this, it appears the app glitched in my case. I never got a notification, email, etc. telling me that my vaccine card was approved, and clicking on it in the app just told me it was pending. However, when I went to the notifications part of the app, it told me that my vaccination card was approved like an hour or two after I submitted it. I ended up uninstalling and reinstalling the app on my phone, redoing the process, and the vaccine card was properly approved within a few hours. Guessing that the app wouldn't have worked for me had I not reinstalled it since it didn't think my vaccine card was approved, so glad I got it taken care of (even though it's not really necessary).

Kacee

VeriFlop indeed.

For trip to BCN, Verifly couldn't handle middle name and was unable to verify either my Swiss or CA digital vaccination cert. Manual verification finally worked and I was able to check-in after validating Spanish Health cert. VeriFlop was totally unable to verify GF's vaccination status, however, first due to the same middle name issue and then manual verification failed because Verifly cs claimed her name wasn't clear on the uploaded image of her digital Swiss certificate (utter nonsense, as it's printed in huge block type).

None of this mattered at all because check-in agent at SFO insisted on seeing all documents, including paper vax certs, despite fact I was already fully verified and checked-in with BPs.

Utterly worthless exercise.

TravelinSperry

Yes, I actually did something similar and it worked. I took a screenshot of my photo of my CDC card and it worked. The Verifly Android app wouldn't accept the .jpg upload via the file "picker". However using the file "picker" it allowed my .png screenshot to go through (didn't have to worry about battery bar stuff, etc.).

indiahoosier

I started our VeriFLY applications last week for our trip to France. On 12 Feb France changed the rules and COVID test is not necessary. However, VeriFLY is still asking for COVID Tests. Do they update these or would I have to start all over?

Catbert10

My experience back when the US changed the requirements from 3 days vaxxed/1 day unvaxxed to 1 day for everyone, I had to delete trips and start over.

Xyzzy

FWIW, I converted the time from my eMed test results into local time and reported them that way -- but the UTC time was n the same day. The results were accepted the first time I uploaded them.

My wife's test has a UTC date of 00:59 tomorrow. It wouldn't let me use tomorrow's date, so I put in today's date and 00:59 for the test time. It worked too.

Ackbulldog

Traveling to the Bahamas and the process to put it nicely is inept. Our family has taken multiple home COVID test and uploaded to VeriFLY app. We keep getting rejected with no information on why or how to resolve. AA tech support said it VeriFLY was a Federal mandate to fly (right), received one email from VeriFLY support and if you call the Fairfax office it rolls to some guy’s voicemail. So I have a ticket that will fly me to my destination, a passport from that country to let me in, but cannot check in for my flight. Oh and AA will do a COVID test for $119 when you can get them free from every local town. No worries our flight is in 12 hrs and 9 minutes

JJeffrey

Are you sure the at-home test will work? The only at-home tests that are valid for travel (as far as I'm aware) are the proctored ones. So that is the first thing I would check.

AA and the Verifly app (issues, experiences)

UKtravelbear

That was my thought that the OP was using the wrong sort of test.

Which is not the fault of AA or verifly.

Ackbulldog

Major gap in that there is ZERO direction. The family we are traveling with used a different at home test and had no issues. This has only taken 9 hours to work on

UKtravelbear

What sort of home test did they use and what sort did you use?

Ackbulldog

Good question. We used QuickVue and they used CareStart. They ask you to put your name, DOB and time of text on the picture. Did that for QuickVue in the picture we sent. CareStart had an app that generates you a credit card or passport. There just needs to be a better process or if AA is going to roll it out needs to do better customer focus groups and provide information. Could not imagine if someone who has a paper ticket was trying to navigate the process

dls25

Just a data point,

VeriFly accepted my Portuguese language Brazilian drugstore Antigen test today, no problems. Took two hours.

GiantVulture

Hi everyone,

My mother is flying to Brazil tomorrow, connecting through JFK. She got her negative test today, less than 24h from the first flight, but more than 24h from the international leg. Is there any way of adding that flight so Verifly works? It only let me add the international leg but not the first flight.

Thanks!