AA and the Verifly app (issues, experiences)
Apr 12, 2021, 9:56 am
#16
Join Date: Sep 2019
Location: Chicago
Programs: AA Platinum, Hilton Gold, Bonvoy Gold
Posts: 228
I recently used it for LAX-LHR (on BA) and LHR-LAX (on AA) and it worked fine in both cases. The check-in agents gave it a five-second look, saw the green tick, and that was sufficient. They both said that was a quicker process than if they'd had to look through my documentation.
Integration with AA online check-in would be nice, though.
Integration with AA online check-in would be nice, though.
Apr 13, 2021, 11:57 am
#17
Join Date: Apr 2006
Location: New York
Programs: AAdvantage EP
Posts: 368
I just used the app on a GDL-DFW flight on 4/8. The check-in agent in Guadalajara just looked at the app and thanked me for making her job so much easier. They has a QR code posted at check-in for the Mexican form to fill out on my phone. Second QR code and into the security area.
Apr 18, 2021, 2:20 pm
#20
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 732
Positive feedback
Happy to report that the Verifly was deemed as appropriate at both JFK & CDG check-in.
At CDG, the employee proactively asked me if I had the app on my phone.
I did not have to pull out the print-outs of the negative Covid test results in both instances.
At CDG, the employee proactively asked me if I had the app on my phone.
I did not have to pull out the print-outs of the negative Covid test results in both instances.
May 17, 2021, 9:15 pm
#21
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 454
Veriflop (AA VeriFLY failure)
It took me 10 minutes to get my COVID test at CVS.
It took CVS 45 minutes to run the test and send me the results.
SIx hours later Verifly is still PENDING.
I hope AA doesn't make going through these guys a requirement....
It took CVS 45 minutes to run the test and send me the results.
SIx hours later Verifly is still PENDING.
I hope AA doesn't make going through these guys a requirement....
May 17, 2021, 9:28 pm
#22
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,013
what was your itinerary to require this test? Coming into the US or entering the UK?
May 17, 2021, 10:00 pm
#24
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
May 17, 2021, 11:59 pm
#26
Join Date: Jan 2011
Location: Seattle
Programs: Costco Club
Posts: 1,155
When is your flight? Does it really matter how long it takes Verifly as long as it's in prior to check-in? I'd rather they take their time to get it right and verify than focus on speed and potentially screw up.
May 18, 2021, 4:17 am
#27
Join Date: Sep 2007
Location: Ether
Programs: Some, not all.
Posts: 1,595
Having used Verifly sucessfully three times, it let me down last week when travelling BOS-CLT-LHR. Test results were uploaded 24 hours before the BOS departure, and were still pending the following morning. I messaged Verifly who said that results were validated based on the order of the flights, not when they are submitted, but if I wanted I could call them and they would check the test certificate during the call.
However, where the system fails is that it only takes into account the TATL flight details, and not the prior connecting BOS-CLT flight. Consequently we got to BOS without Verifly appoval so had to use paper copies when we checked in. Whilst waiting in the lounge at BOS, Verifly pinged me to say the test results had been approved.
It makes Verifly a little redundant if you still need printed copies as a back up
However, where the system fails is that it only takes into account the TATL flight details, and not the prior connecting BOS-CLT flight. Consequently we got to BOS without Verifly appoval so had to use paper copies when we checked in. Whilst waiting in the lounge at BOS, Verifly pinged me to say the test results had been approved.
It makes Verifly a little redundant if you still need printed copies as a back up
May 18, 2021, 4:55 am
#28
Join Date: Nov 2009
Location: DFW
Posts: 270
Tried using it a couple weeks ago for 2 companions and my self. My pic got accepted after 4-5 tries. Never got companions pics to accept.
At counter GA asked if I had used it. I said I tried but photo issues. She had heard that a lot she said.
At counter GA asked if I had used it. I said I tried but photo issues. She had heard that a lot she said.
May 18, 2021, 6:15 am
#29
Join Date: Jun 2007
Location: Munich, Germany
Posts: 50
I tried using Verifly for the first time yesterday on a Europe-LHR-LAX itinerary, and it was a total waste of time.
There were a couple of reasons it was useless:
First, it doesn't help you on connecting flights. The UK has its own set of requirements for transit passengers, and Verifly doesn't understand that concept. So, that means I need all the paperwork to get to the UK.
Second, the test verification isn't working as it should. I was notified about halfway through my LHR-LAX flight that my test was approved. Really helpful!
I won't be using the app again, as it's completely redundant and doesn't save a bit of time.
There were a couple of reasons it was useless:
First, it doesn't help you on connecting flights. The UK has its own set of requirements for transit passengers, and Verifly doesn't understand that concept. So, that means I need all the paperwork to get to the UK.
Second, the test verification isn't working as it should. I was notified about halfway through my LHR-LAX flight that my test was approved. Really helpful!
I won't be using the app again, as it's completely redundant and doesn't save a bit of time.