AA and the Verifly app (issues, experiences)
Sep 26, 2022, 6:28 am
#451
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards, HawaiianMiles
Posts: 136
It's presumably just giving you the option for both, if you're un-vaxed then you would submit a negative test, if you're vaxed then you just submit your vax cert.
Once they verify your vax cert the option for a negative test should go away, you'll get the green check and be good to go.
Once they verify your vax cert the option for a negative test should go away, you'll get the green check and be good to go.
Sep 26, 2022, 6:42 pm
#452
Join Date: Dec 2007
Posts: 3,607
Traveling from CLT to YYZ tomorrow via BOS. While I’d normally check in via the AA app, VeriFLY gets in the way. While the help section for VeriFLY notes it won’t handle codeshares, you’re hopeful that when it’s part of the American (as opposed to oneWorld or the JetBlue alliance) family, check in will still work and VeriFLY might be bypassable. But nope. Republic’s operation of the BOS-YYZ flight throws the monkey wrench in. Hopefully check in will go well in person.
Oct 13, 2022, 1:58 pm
#453
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
I just opened Verifly and it seems to have lost my account. Verifly wants to onboard me but does offer a chance to recover my account. However, it still wants me to take a new picture and it fails and starts over. Is Verifly having back end issues?
Oct 13, 2022, 7:26 pm
#454
Join Date: Jul 2021
Location: DFW
Programs: AA EP
Posts: 102
Issue is no one really needs it anymore and they are probably running out of money
Oct 17, 2022, 6:44 am
#455
Join Date: Nov 2008
Location: Austin, TX
Programs: Free agent AAdvantage LT GLD
Posts: 221
I have a new phone since last time I used to VeriFLY and when I opened it just now it made me go through the recovery process and take a new selfie. The process did complete ok though. I hope I never need to use it again.
Oct 17, 2022, 7:00 am
#456
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Can't remember the last time I used it...
Regards
Oct 22, 2022, 8:17 pm
#457
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,813
Yes, of course you can always blow off Verifly and present everything at check-in, but there are benefits to using Verifly anyway.
Oct 23, 2022, 1:35 am
#458
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,342
Dec 17, 2022, 7:35 pm
#459
Join Date: Sep 2014
Location: YEG
Programs: Table scraps from Aeroplan and AmEx Plat
Posts: 901
Mods, please merge my recent post with this thread.
The verify requirement in our case relates to our kids, 9 and 4 (we parents got the green "completed" status). They don't have phones to download the app or emails to set up accounts. How does it work in this situation? Whose selfie? Mine? On behalf of them? Or.... what??
If I knew about this verifly nonsense, I would have never EVER wasted my Avios on an AA flight.
Seriously, why would anyone fly them if they have another option?!
The verify requirement in our case relates to our kids, 9 and 4 (we parents got the green "completed" status). They don't have phones to download the app or emails to set up accounts. How does it work in this situation? Whose selfie? Mine? On behalf of them? Or.... what??
If I knew about this verifly nonsense, I would have never EVER wasted my Avios on an AA flight.
Seriously, why would anyone fly them if they have another option?!
Dec 17, 2022, 8:15 pm
#460
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,652
Mods, please merge my recent post with this thread.
The verify requirement in our case relates to our kids, 9 and 4 (we parents got the green "completed" status). They don't have phones to download the app or emails to set up accounts. How does it work in this situation? Whose selfie? Mine? On behalf of them? Or.... what??
The verify requirement in our case relates to our kids, 9 and 4 (we parents got the green "completed" status). They don't have phones to download the app or emails to set up accounts. How does it work in this situation? Whose selfie? Mine? On behalf of them? Or.... what??
Secondly, from the VeriFLY F.A.Q.s:
Can I use VeriFLY with my children?
Yes. Children can be added as companions to trips or some passes. VeriFLY will automatically calculate the age of the companion and inform you of which travel requirements (e.g., a COVID test) are applicable based on your trip destination.
For details on adding Companions, please check out details on how to add a Companion to a Pass: Adding a Companion to a Pass
For details on adding Companions, please check out details on how to add a Companion to a Pass: Adding a Companion to a Pass
Mar 29, 2023, 4:49 pm
#461
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
Flying to AUA tomorrow from PHL and unable to check-in. The AA website gives me a generic error to see the agent at the airport. On a whim tried the app and it showed that the profiles are incomplete on check-in page and directed me to verifly.
I went through the motions in the app of adding myself, partner and two minors. Had to fill in AUA arrival form for adults, tick "yes" that everyone knows the risks around covid. The Verifly app shows everything as complete for all 4 people.
Back in AA app it now shows the adults as "complete" and ready to checkin, but minors are still "incomplete" and refers me back to verifly...
I think I clicked around everything I could in verifly app - it shows a green checkmark everywhere, yet still I am unable to check-in... What a PoS...
I went through the motions in the app of adding myself, partner and two minors. Had to fill in AUA arrival form for adults, tick "yes" that everyone knows the risks around covid. The Verifly app shows everything as complete for all 4 people.
Back in AA app it now shows the adults as "complete" and ready to checkin, but minors are still "incomplete" and refers me back to verifly...
I think I clicked around everything I could in verifly app - it shows a green checkmark everywhere, yet still I am unable to check-in... What a PoS...
Mar 29, 2023, 8:53 pm
#462
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,968
Flying to AUA tomorrow from PHL and unable to check-in. The AA website gives me a generic error to see the agent at the airport. On a whim tried the app and it showed that the profiles are incomplete on check-in page and directed me to verifly.
I went through the motions in the app of adding myself, partner and two minors. Had to fill in AUA arrival form for adults, tick "yes" that everyone knows the risks around covid. The Verifly app shows everything as complete for all 4 people.
Back in AA app it now shows the adults as "complete" and ready to checkin, but minors are still "incomplete" and refers me back to verifly...
I think I clicked around everything I could in verifly app - it shows a green checkmark everywhere, yet still I am unable to check-in... What a PoS...
I went through the motions in the app of adding myself, partner and two minors. Had to fill in AUA arrival form for adults, tick "yes" that everyone knows the risks around covid. The Verifly app shows everything as complete for all 4 people.
Back in AA app it now shows the adults as "complete" and ready to checkin, but minors are still "incomplete" and refers me back to verifly...
I think I clicked around everything I could in verifly app - it shows a green checkmark everywhere, yet still I am unable to check-in... What a PoS...
Verifly doesn't always work with multiple people on the reservation. Works most reliably with just one traveler. Also, the slightest thing out of the ordinary (flight change, IRROPS, etc) often "breaks" the Verifly process and requires manual processing at the airport. In your case, it could have been something as simple as attempting to check in online before completing the Verifly process messed up something. It never works 100% perfectly when you have two unrelated IT systems trying to sync data.
Don't worry....you'll be fine. Just allow extra time at the airport to verify all your documents with an agent. Be sure everyone has a fully-completed ED Card for Aruba....with the QR code and green check mark on the verification page. With a family of 4, I would recommend printing out the forms so you can keep track of everything.
Mar 30, 2023, 8:04 pm
#463
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
Verifly doesn't always work with multiple people on the reservation. Works most reliably with just one traveler. Also, the slightest thing out of the ordinary (flight change, IRROPS, etc) often "breaks" the Verifly process and requires manual processing at the airport. In your case, it could have been something as simple as attempting to check in online before completing the Verifly process messed up something. It never works 100% perfectly when you have two unrelated IT systems trying to sync data.
Don't worry....you'll be fine. Just allow extra time at the airport to verify all your documents with an agent. Be sure everyone has a fully-completed ED Card for Aruba....with the QR code and green check mark on the verification page. With a family of 4, I would recommend printing out the forms so you can keep track of everything.
Don't worry....you'll be fine. Just allow extra time at the airport to verify all your documents with an agent. Be sure everyone has a fully-completed ED Card for Aruba....with the QR code and green check mark on the verification page. With a family of 4, I would recommend printing out the forms so you can keep track of everything.
Anyway, the vericry utility happily calculated the ages and did not direct me to ED form for minors, or inform me that its needed. The AA web/app is also completely useless as it doesnt tell you what is wrong, and even if you knew that its the ED form - there is no way to link it to vericry.
A completely useless exercise.