Last edit by: JDiver
American Airlines Strengthens Requirement Customers Wear Face Coverings on Board
Link to full article
“Wearing a face covering is a responsibility we all share. An effective covering, worn properly, is one of the best ways we can control the spread of COVID-19 to protect our team members and customers,” said Alison Taylor, Chief Customer Officer at American. “Since American began requiring face coverings in early May, the vast majority of customers have welcomed our continuing efforts to strengthen the policy based on the CDC’s guidance.”
American began requiring face coverings on board its flights in May and, in July, announced it would only allow exemptions for customers under 2 years old. The airline requires all other customers to wear a face covering from the time they enter the airport where their trip begins until they leave the airport where their trip ends.
Based on the updated CDC guidance, below are examples of face coverings customers can and cannot wear while traveling with American.
https://news.aa.com/news/news-detail...es-OPS-DIS-08/
- New policy is effective Wednesday, Aug. 19
- Allowed face coverings must be worn correctly, covering the nose and mouth, and only can be removed briefly for eating and drinking
- Face coverings made with materials such as mesh or lace fabrics are also not allowed
“Wearing a face covering is a responsibility we all share. An effective covering, worn properly, is one of the best ways we can control the spread of COVID-19 to protect our team members and customers,” said Alison Taylor, Chief Customer Officer at American. “Since American began requiring face coverings in early May, the vast majority of customers have welcomed our continuing efforts to strengthen the policy based on the CDC’s guidance.”
American began requiring face coverings on board its flights in May and, in July, announced it would only allow exemptions for customers under 2 years old. The airline requires all other customers to wear a face covering from the time they enter the airport where their trip begins until they leave the airport where their trip ends.
Based on the updated CDC guidance, below are examples of face coverings customers can and cannot wear while traveling with American.
https://news.aa.com/news/news-detail...es-OPS-DIS-08/
Allowed:
- A well-secured cloth or mask that fits snugly against the face and covers an individual’s nose and mouth. It must be made of a material that prevents the discharge and release of respiratory droplets from a person's nose or mouth.
Not allowed:
- Face coverings with exhaust valves.
- Face coverings made with materials such as mesh or lace fabrics.
- Face coverings that do not cover the nose and mouth.
- Face shields without the addition of a face covering.
A face covering is required while flying on American, except for very young children or anyone with a condition that prevents them from wearing one. You also may be required by local law to wear a face covering in the airport where your trip begins, where it ends or where you connect.
- Please bring your own face covering to use while traveling. While limited quantities of face coverings may be available at the gate, they will not be available for every customer on every flight.
- Be sure your face covering is on before you board the plane and wear it during your flight. If you’re not exempt from wearing a face covering and decline to wear one, you may be denied boarding and future travel on American.
- Your face covering may be removed to eat or drink, but please put it back on when you’re done.
Details of the updated policy for face coverings will be communicated to American Airlines team members this week, and the policy will go into effect June 16. American also requires team members to wear face coverings while at work.[/quote]
PRIOR POLICY as of 1 May 2020
Link to AA News story
Flight Attendants must wear masks as of Friday, May 1, 2020.
Passengers must wear masks as of Monday, May 11.
AA Passenger Facial Cover / Mask Use Policy 2020 (Inc. changes)
#286
Suspended
Join Date: Jul 2020
Location: San Juan, PR
Programs: UA-*G, AA-Exec P, IHG-Gold, Bonvoy-Ambassador
Posts: 103
Masks, Masks, Masks and more Masks - gate agent at DFW
So I’m awaiting boarding C for TATL today and I’ve flown all year (so far 100k BIS miles) using the same 5 ply melt blown N99 face masks. The GA told me that my N99 face mask was not good enough to fly and he said that in order to board I need to have a surgical or cloth mask?
All year not a single question ever even in EU countries where only the N95 or better are allowed and this GA thinks he knows all about masks?
He wouldn’t even let me show the certificate for the mask I wear, and shut me down… “There will be no more discussion about this…”
I’m in the PPE business and know a little bit about masks
All year not a single question ever even in EU countries where only the N95 or better are allowed and this GA thinks he knows all about masks?
He wouldn’t even let me show the certificate for the mask I wear, and shut me down… “There will be no more discussion about this…”
I’m in the PPE business and know a little bit about masks

#287
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,309
Just smile, say sorry, nod, ask for a mask and move on. Then file a complaint later if you really want to.
Arguing with the uneducated is a fool's errand.
Arguing with the uneducated is a fool's errand.
#288
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 5,970
So I’m awaiting boarding C for TATL today and I’ve flown all year (so far 100k BIS miles) using the same 5 ply melt blown N99 face masks. The GA told me that my N99 face mask was not good enough to fly and he said that in order to board I need to have a surgical or cloth mask?
All year not a single question ever even in EU countries where only the N95 or better are allowed and this GA thinks he knows all about masks?
He wouldn’t even let me show the certificate for the mask I wear, and shut me down… “There will be no more discussion about this…”
I’m in the PPE business and know a little bit about masks
All year not a single question ever even in EU countries where only the N95 or better are allowed and this GA thinks he knows all about masks?
He wouldn’t even let me show the certificate for the mask I wear, and shut me down… “There will be no more discussion about this…”
I’m in the PPE business and know a little bit about masks

You only get dirty and the pig has fun.
Take one of the masks the GA offers to you and put it on or over your N-95 and board with a smile.
As soon as you board, take off the surgical mask and wear yours.
Or if you are really paranoid and think that the GA will board and check on you, wait until the door is closed to remove the surgical mask.
Life is far too short to screw with irrational behavior. A little serenity in life goes a long way

#289
Join Date: Oct 2005
Programs: BA GGL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 2,890
a number of other intl carriers have required surgical masks ONLY.
much of it is due to weed out fabric only masks or the absurd masks with valves. so sometimes the easiest thing for everyone is to just have the same blue surgical mask rather than mess with asking each pax is their N-95 is actually a N-95 etc etc.
like others said, just take it, strap on and get on ye merry way before reverting back to your more effective choice.
much of it is due to weed out fabric only masks or the absurd masks with valves. so sometimes the easiest thing for everyone is to just have the same blue surgical mask rather than mess with asking each pax is their N-95 is actually a N-95 etc etc.
like others said, just take it, strap on and get on ye merry way before reverting back to your more effective choice.
#290
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Diamond, Marriott Lifetime Ti, UA Silver
Posts: 4,966
Did your N95 mask have a vent/valve? Masks with valves are specifically mentioned as not acceptable during the PA announcements I've been hearing at gates recently.
#291
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I keep this configuration through the airport, during boarding or when I'm stuck in a Y or domestic F seat. If I'm in a J/F seat I usually dump the N95 once settled in and just fly with the blue mask on.
#292
Join Date: Feb 2011
Posts: 1,285
So I’m awaiting boarding C for TATL today and I’ve flown all year (so far 100k BIS miles) using the same 5 ply melt blown N99 face masks. The GA told me that my N99 face mask was not good enough to fly and he said that in order to board I need to have a surgical or cloth mask?
All year not a single question ever even in EU countries where only the N95 or better are allowed and this GA thinks he knows all about masks?
He wouldn’t even let me show the certificate for the mask I wear, and shut me down… “There will be no more discussion about this…”
I’m in the PPE business and know a little bit about masks
All year not a single question ever even in EU countries where only the N95 or better are allowed and this GA thinks he knows all about masks?
He wouldn’t even let me show the certificate for the mask I wear, and shut me down… “There will be no more discussion about this…”
I’m in the PPE business and know a little bit about masks

#293
Join Date: Oct 2006
Location: Phoenix, AZ
Programs: AA EXP 2MM, Bonvoy Titanium Elite, HH Gold
Posts: 91
AA (and other airlines) are getting some brutal publicity due to the overzealous FAs and the mask policy.....and rightfully so. I even had an AA shrew tell me to pull up my mask walking on a concourse.....nowhere near a plane. I passed up the opportunity to engage and continued on to my gate.....
#294
Suspended
Join Date: Feb 2020
Posts: 1,501
AA (and other airlines) are getting some brutal publicity due to the overzealous FAs and the mask policy.....and rightfully so. I even had an AA shrew tell me to pull up my mask walking on a concourse.....nowhere near a plane. I passed up the opportunity to engage and continued on to my gate.....
Edit: I see you mentioned (and other airlines), my mistake.
Last edited by FlyDeltaMD88; Sep 22, 21 at 3:32 pm
#295
Join Date: Jan 2013
Location: Chicago
Posts: 424
AA (and other airlines) are getting some brutal publicity due to the overzealous FAs and the mask policy.....and rightfully so. I even had an AA shrew tell me to pull up my mask walking on a concourse.....nowhere near a plane. I passed up the opportunity to engage and continued on to my gate.....