Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Sep 9, 2020, 4:10 pm
#1036
Join Date: Nov 2017
Location: Miami & Leon, MX
Programs: UA 1K, DL GOLD, IHG LIFE PLAT, BONVOY'ED GOLD
Posts: 552
I remember how a few weeks ago I did ATL-CLT on the flight, during the taxi I asked the FA if we'd be getting a full drink service, she shhhhhed me and looked towards the economy cabin. Then right after takeoff she did do a full drink service for first... that was... odd.
Sep 9, 2020, 4:12 pm
#1037
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I remember how a few weeks ago I did ATL-CLT on the flight, during the taxi I asked the FA if we'd be getting a full drink service, she shhhhhed me and looked towards the economy cabin. Then right after takeoff she did do a full drink service for first... that was... odd.
Sep 9, 2020, 4:17 pm
#1038
Join Date: Nov 2017
Location: Miami & Leon, MX
Programs: UA 1K, DL GOLD, IHG LIFE PLAT, BONVOY'ED GOLD
Posts: 552
Sep 9, 2020, 4:31 pm
#1039
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
White ones? AA has gray-looking good quality Casper duvets but usually they are only loaded on LAX-MIA and LAX/SFO-JFK flights. The pillows are white, not the duvets/blankets.
Sep 9, 2020, 6:46 pm
#1040
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
My experience from AA has been getting less great. As expected DCA-BNA no service as all Y (Eagle, but FA gave me a bottle of water proactively for my status), BNA-ORD F no service FA played on phone and talked loudly in galley w other FAs, walked back and forth constantly so the no service for greater social distancing is not really a fair excuse. ORD-RAP (Eagle, but in F) no service. I finally asked for a water and got an eye roll. Earlier this summer, all of my flights were rather proactive with service; I guess with furloughs now, they have no incentive. Sadly, it's not just airline crew that are dealing with job reductions and cutbacks, we all are. But, we don't get to do half our jobs and blame it on Covid. Frustrating.
Sep 9, 2020, 6:47 pm
#1041
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
My experience from AA has been getting less great. As expected DCA-BNA no service as all Y (Eagle, but FA gave me a bottle of water proactively for my status), BNA-ORD F no service FA played on phone and talked loudly in galley w other FAs, walked back and forth constantly so the no service for greater social distancing is not really a fair excuse. ORD-RAP (Eagle, but in F) no service. I finally asked for a water and got an eye roll. Earlier this summer, all of my flights were rather proactive with service; I guess with furloughs now, they have no incentive. Sadly, it's not just airline crew that are dealing with job reductions and cutbacks, we all are. But, we don't get to do half our jobs and blame it on Covid. Frustrating.
Sep 9, 2020, 6:50 pm
#1042
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Sep 10, 2020, 6:43 am
#1043
Join Date: Nov 2017
Location: Miami & Leon, MX
Programs: UA 1K, DL GOLD, IHG LIFE PLAT, BONVOY'ED GOLD
Posts: 552
I'n the contrary, I had one of my best flights on Eagle (Skywest). Flew LAX-SFO and the FA proactively offered a standard drink service, offering refills to those who asked. I don't believe we got a snack though.
Sep 10, 2020, 8:07 am
#1045
Join Date: Sep 2005
Location: Dallas
Programs: AA Executive Platinum
Posts: 591
My experience from AA has been getting less great. As expected DCA-BNA no service as all Y (Eagle, but FA gave me a bottle of water proactively for my status), BNA-ORD F no service FA played on phone and talked loudly in galley w other FAs, walked back and forth constantly so the no service for greater social distancing is not really a fair excuse. ORD-RAP (Eagle, but in F) no service. I finally asked for a water and got an eye roll. Earlier this summer, all of my flights were rather proactive with service; I guess with furloughs now, they have no incentive. Sadly, it's not just airline crew that are dealing with job reductions and cutbacks, we all are. But, we don't get to do half our jobs and blame it on Covid. Frustrating.
Sep 10, 2020, 8:58 am
#1046
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
I have shared these details each time they call me, as well as via online surveys I have received. I think it comes down to FA attitudes toward their job. We are ALL affected business/work-wise, yet must still do our job 100% no matter what industry (unless you're an FA and expect the government to continue to provide subsidies). Of course, I feel tremendously for furloughed FAs, it must be very hard, I get it. I wonder if post 10/1, the situation will improve when those working are not as worried about furloughs?
Sep 11, 2020, 9:07 am
#1047
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
I have shared these details each time they call me, as well as via online surveys I have received. I think it comes down to FA attitudes toward their job. We are ALL affected business/work-wise, yet must still do our job 100% no matter what industry (unless you're an FA and expect the government to continue to provide subsidies). Of course, I feel tremendously for furloughed FAs, it must be very hard, I get it. I wonder if post 10/1, the situation will improve when those working are not as worried about furloughs?
Sep 11, 2020, 2:08 pm
#1048
Join Date: Dec 2005
Location: FLL
Programs: AA PLT 2.7 MM, DL GLD, UA Prem, BW Diamond, PC PLT, HH Diamond
Posts: 1,285
flew 9:30 am SEA-DFW 321 got cheese plate or sandwich offered. After passing out the food the FAs vanished for the entire flight. No drinks of any kind offered. After figuring out they are not coming back, I rang and ordered 2 cans and a cup of ice. They quickly provided it and that started everyone else doing the same.
Second leg DFW-MIA 77W only cheese plate offered to turkey sandwich available. Drink service same as first leg. Neither leg had a snack basket.
Two weeks earlier MIA-LAX 321 cheese or sandwich drink service and snack basket all proactively offered.
Second leg DFW-MIA 77W only cheese plate offered to turkey sandwich available. Drink service same as first leg. Neither leg had a snack basket.
Two weeks earlier MIA-LAX 321 cheese or sandwich drink service and snack basket all proactively offered.
Sep 11, 2020, 6:33 pm
#1049
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
flew 9:30 am SEA-DFW 321 got cheese plate or sandwich offered. After passing out the food the FAs vanished for the entire flight. No drinks of any kind offered. After figuring out they are not coming back, I rang and ordered 2 cans and a cup of ice. They quickly provided it and that started everyone else doing the same.
Second leg DFW-MIA 77W only cheese plate offered to turkey sandwich available. Drink service same as first leg. Neither leg had a snack basket.
Two weeks earlier MIA-LAX 321 cheese or sandwich drink service and snack basket all proactively offered.
Second leg DFW-MIA 77W only cheese plate offered to turkey sandwich available. Drink service same as first leg. Neither leg had a snack basket.
Two weeks earlier MIA-LAX 321 cheese or sandwich drink service and snack basket all proactively offered.
Sep 11, 2020, 8:31 pm
#1050
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
This is exactly what's happening and so confusing. It proves they are actively not offering service despite being told to provide it. I hope there is a way for these FAs to be notified they are going against policy. The attitude for ordering a drink (we can hear them in the galley..."geez, they couldn't get a drink in the terminal?") is off putting especially when so many FAs are actively asking people on social media and in DC for tax payers to subsidize their jobs. The ones that they are only half doing (no, your job is not only safety, sorry).
FWIW, on my 77W flight last week drinks were offered proactively before and through the meal service. Afterwards the purser moved to help in the J cabin and no one was actively serving the F cabin, I wanted a Bailey’s in light ice before going to sleep though and rang the call bell. Another FA appeared seconds later.