Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Jul 4, 2020, 3:16 pm
#541
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Sometimes yes and was still refused, and sometimes, as said above, I just resigned my fate and didn't bother with the fight.
Jul 5, 2020, 7:21 am
#542
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
AA1625 LAX-PHX yesterday:
FA was happy to provide me with a soft drink in Y.
AA321 PHX-DCA:
Very light load, and it looked like the majority of pax came directly from the LAX-PHX flight. Snack bags handed out during boarding. No request announcement made, and no announcement was made about new mask requirements (the lead FA read the old script about how to wash your hands instead). The lead FA was walking through the cabin at one point during the flight, and I asked him for a Diet Coke. His response was "No, water only. I guess I can get you a water but you were given a snack bag during boarding".
Wrote a letter to AA during the flight. Upon leaving the aircraft after landing I asked him why he wasn't able to give me a soft drink per policy and if the flight was miscatered, and he just looked at me and responded with a sarcastic "Have a good night!". I really wanted to say something back, but it isn't worth it. I highly doubt that a flight of that length would not have any drinks on board.
FA was happy to provide me with a soft drink in Y.
AA321 PHX-DCA:
Very light load, and it looked like the majority of pax came directly from the LAX-PHX flight. Snack bags handed out during boarding. No request announcement made, and no announcement was made about new mask requirements (the lead FA read the old script about how to wash your hands instead). The lead FA was walking through the cabin at one point during the flight, and I asked him for a Diet Coke. His response was "No, water only. I guess I can get you a water but you were given a snack bag during boarding".
Wrote a letter to AA during the flight. Upon leaving the aircraft after landing I asked him why he wasn't able to give me a soft drink per policy and if the flight was miscatered, and he just looked at me and responded with a sarcastic "Have a good night!". I really wanted to say something back, but it isn't worth it. I highly doubt that a flight of that length would not have any drinks on board.
Jul 5, 2020, 5:01 pm
#543
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I’m hearing of deteriorating FC service more and more on AA mainline recently....FAs particularly in FC just hiding and not answering call buttons....and the above awful behavior.
Jul 5, 2020, 5:09 pm
#544
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,033
Jul 5, 2020, 5:34 pm
#545
Join Date: Sep 2002
Location: CHS
Posts: 2,246
PHL-CLT in a 321 yesterday. PDB offered only to row 1. Not sure why - we were fully loaded and sat there to wait for baggage and what appeared to be maintenance for plenty of time. Once in the air the FA proactively served everyone and even had time for refills. CLT-CHS on a CR9. PDB offered and proactive service in the air as well. There are some really great crews out there doing everything they can.
Both flights were pretty full. I expected that PHL-CLT, but not so much coming into CHS.
Both flights were pretty full. I expected that PHL-CLT, but not so much coming into CHS.
Jul 6, 2020, 6:48 am
#546
Join Date: Mar 2015
Posts: 1,620
My wife flew MIA-DFW and said the FA on her flight offered a PDB in F and then offered multiple refills in the air.
My wife complimented the FA upon landing and the FA said she was embarrassed to receive a compliment for doing her job, but admitted not all her colleagues are "coming to work ready to work".
My wife complimented the FA upon landing and the FA said she was embarrassed to receive a compliment for doing her job, but admitted not all her colleagues are "coming to work ready to work".
Jul 6, 2020, 7:13 am
#547
Join Date: Feb 2009
Location: PWM
Programs: AA Lifetime Gold, 1MM, Bonsai Plat-Pro, Bonvoy Gold, IHG Platinum
Posts: 380
Jul 6, 2020, 9:16 am
#548
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP
Posts: 742
I am glad to say not my experience on PHL-BOS today - no PDB but FA was very proactive in offering drinks once in the air and a cookie! Came to my seat multiple times checking if I wanted refills. As it was a morning flight I only had coffee and water!🙂
Jul 7, 2020, 10:25 am
#554
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jul 7, 2020, 1:16 pm
#555
Join Date: Oct 2007
Posts: 1
Yes.....would like to know as well. I noticed a change a little under a week ago that the CLT-SEA flight use to have dinner and now has refreshments listed. I also noticed flights that were between 2.5 hrs and 4.5 hrs previously had beverage service listed in first but has changed to refreshments. We are taking the CLT-SEA flight in under two weeks. Guess we will find out at that time!