Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Jun 29, 2020, 3:39 pm
#511
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 777
I'm in 2C and 1D is blocked for the FAs. She was chatting with deadheading crew in 1C and I made my way into the conversation when they mentioned the drink policy.
Jun 29, 2020, 4:37 pm
#512
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
It’s hard to request something when the FC FA scurries to the back the first chance they get on these regional carriers.
Yes, I know the call button is there for that but I hate pressing it and the scowl that’s follows.
At least on mainline, most of the time, the FC FA will stay in the jumpseat in FC on these shorter flights giving you a chance to engage them for something to drink. This happened to me recently on a ~350 mile flight and the FA was more than happy to fulfill my request but I was the only one who got anything because I knew to ask.
Yes, I know the call button is there for that but I hate pressing it and the scowl that’s follows.
At least on mainline, most of the time, the FC FA will stay in the jumpseat in FC on these shorter flights giving you a chance to engage them for something to drink. This happened to me recently on a ~350 mile flight and the FA was more than happy to fulfill my request but I was the only one who got anything because I knew to ask.
Jun 29, 2020, 6:58 pm
#513
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
AA has been consistently inconsistent from average to poor to outright snarky in my domestic experiences, pre COVID-19. What has changed?
James
Jun 29, 2020, 7:19 pm
#514
Join Date: Mar 2015
Location: DFW
Programs: UA, AA, DL, WN, HHonors Diamond, Marriott
Posts: 76
This past week flew a round trip
DFW-ORD 737 First Class: Boarded aircraft handed bag with water, pretzels, biscoff cookie, and small hand wipe inside.
FA didn't proactively offer drinks but once one asked for drink several more asked and received drinks.
ORD-DFW 737 Economy: Again bag handed upon boarding with normal sized water bottle, pretzels, biscoff cookied, and small hand wipe inside.
DFW-ORD 737 First Class: Boarded aircraft handed bag with water, pretzels, biscoff cookie, and small hand wipe inside.
FA didn't proactively offer drinks but once one asked for drink several more asked and received drinks.
ORD-DFW 737 Economy: Again bag handed upon boarding with normal sized water bottle, pretzels, biscoff cookied, and small hand wipe inside.
Last edited by kr777; Jun 29, 2020 at 7:22 pm Reason: Adding to post, clicked to early
Jun 30, 2020, 9:14 am
#515
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,982
Yea, it seems that most E75 flights were getting decent service in F, even if upon request. I know each crew is different, but wondering if they are becoming more emboldened to go against policy despite AA no longer capping flights (this should also mean a return to standard service if pax can be "exposed" then so can crew)
Jun 30, 2020, 8:49 pm
#516
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Jun 30, 2020, 8:58 pm
#517
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jul 1, 2020, 7:29 pm
#518
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
AA4763 (Piedmont ERJ CHS-PHL) today:
Another very friendly FA. He made an announcement upon leveling off that although there was to be no formal service, we should "feel free" to ring the call bell and if he had it in the bar cart he would be happy to provide it. I didn't see anyone take him up on his offer, however.
AA1453 PHL-DCA:
Can't remember if this flight ever had the OJ cup/water bottle service in Y, but flight never topped above 10k feet and FAs stayed in their jumpseats until they did their pre-landing checks.
Another very friendly FA. He made an announcement upon leveling off that although there was to be no formal service, we should "feel free" to ring the call bell and if he had it in the bar cart he would be happy to provide it. I didn't see anyone take him up on his offer, however.
AA1453 PHL-DCA:
Can't remember if this flight ever had the OJ cup/water bottle service in Y, but flight never topped above 10k feet and FAs stayed in their jumpseats until they did their pre-landing checks.
Jul 1, 2020, 8:01 pm
#519
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
AA4763 (Piedmont ERJ CHS-PHL) today:
Another very friendly FA. He made an announcement upon leveling off that although there was to be no formal service, we should "feel free" to ring the call bell and if he had it in the bar cart he would be happy to provide it. I didn't see anyone take him up on his offer, however.
AA1453 PHL-DCA:
Can't remember if this flight ever had the OJ cup/water bottle service in Y, but flight never topped above 10k feet and FAs stayed in their jumpseats until they did their pre-landing checks.
Another very friendly FA. He made an announcement upon leveling off that although there was to be no formal service, we should "feel free" to ring the call bell and if he had it in the bar cart he would be happy to provide it. I didn't see anyone take him up on his offer, however.
AA1453 PHL-DCA:
Can't remember if this flight ever had the OJ cup/water bottle service in Y, but flight never topped above 10k feet and FAs stayed in their jumpseats until they did their pre-landing checks.
Jul 1, 2020, 9:18 pm
#520
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Personally I prefer proactive service. I very much appreciate that an SQ FA is trained to appear just at the right time.
Jul 1, 2020, 10:18 pm
#521
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
I probably should've stated more clearly that I meant for the non-standard parts of the service (outside of meal service or on short flights with no meal service), it'd be great if some of them didn't get so offended with the call bell lol.
Jul 2, 2020, 11:05 am
#522
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
6/30 AA 5340 ATL-CLT CRJ-900: First Class FA made an announcement to us apologizing for no PDB but that we'd get drinks in the air. She gave me three minis for a 40 minute flight. Amazing service
6/30 AA 1794 CLT-RDU A-320: No service either cabin
6/30 AA 1794 CLT-RDU A-320: No service either cabin
Jul 2, 2020, 3:26 pm
#523
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,044
Just boarded 2609 to Vegas. The bag contents are downgraded from last time. Only a small bottle of water and a biscoff (no pretzels as well).
pilot comes on the horn “ thank you for flying American Airlines today. We really need the money!”
pilot comes on the horn “ thank you for flying American Airlines today. We really need the money!”
Jul 2, 2020, 5:32 pm
#524
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 777
AA 896 PHX-DFW 738; Regular no-service announcement but FA went through as we were taxiing out and asked if we'd like anything once we leveled off. Refills were gladly accepted.
AA 2635 DFW-DEN A319; FA went through once we leveled off and also asked if we like anything and made multiple, and I mean multiple trips through the cabin checking in on us and gladly getting refills. One of the best FAs I've had in quite some time.
AA 2635 DFW-DEN A319; FA went through once we leveled off and also asked if we like anything and made multiple, and I mean multiple trips through the cabin checking in on us and gladly getting refills. One of the best FAs I've had in quite some time.
Jul 2, 2020, 6:07 pm
#525
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 777
And just to add to my post above: I did fire off a Twitter DM about my experience on Monday and got an psuedo-canned response as expected; however, I also fired off a very complimentary Twitter DM about my experience on 2635 today. I don't have great status (just hit gold today! Woo-hoo, not) so no way to offically recognize her but didn't want a good job to go without some sort of praise.