MiamiAirport Formerly NY George

This has to do with Consistency of service. We get it that AA may need to par back service but number one should be transparent about. Making up excuses offends people. Second whatever the service standard is employees should be required to follow it. I have certain service standards I'm expect to comply with, not just ignore at my whim because I'd rather play on my phone.

For those that don't want to read these kind of threads, don't.

For someone that will spend $13-$15K this year with AA and has continued to fly throughout this circus of a "health crisis" expecting a $1.50 drink on a late afternoon/evening flight, assuming I'm upgraded (and AA created the upgrade system not me) isn't exactly asking that AA to bring back the former transcon meal service.

AAway

I would say that's still the case IME.

cmtlatitudes

Some of these comments are unnecessarily negative. People expect some service differentiation when buying an F ticket beyond the hard product, at often 2-3X the price. Even if it just a stale snack and bad wine.

Also, when AA changes service standards downward, they should send an email to anyone with an impacted flight, since they clearly know in advance. A common courtesy in case people want to make changes - or as in my case might be a tipping factor that makes me bag the entire trip. Most of us aren't on the AA website daily checking in case there's any service level decrements. Or necessarily on FT every day to catch them. I started out with a Delta flight to STT. When I realized there would be no food or beverage service in F, I moved dates slightly, to fly AA both ways. People do in fact make carrier and flight decisions based on services and amenities.

Everything goes into a decision about which flight I select and how much I'm willing to spend for a specific ticket. I'm not going to apologize for my rot gut wine or a gin & tonic and a stale snack when I pay for a F class ticket. AA should be happy I'm willing to pay an extra $500 for a ticket and have at least a few basic amenities on hand for F passengers, even on short flights.

Stickboy46

My biggest surprise on this is how many people apparently paid hundreds or thousands more for F in order to get 15-20 dollars worth of booze and a TV Dinner level meal .... I always thought you paid for F for the better/more comfortable seating ...

JJeffrey

You pay for F for a variety of reasons, some weighed more heavily than others depending on the individual, route, equipment, etc.

Just because a number of us are upset at these AA food and beverage service cutbacks doesn't mean that food and beverage is the only reason F was purchased.

Flying for Fun

Did you complain that the Great F AA on your PIT-PHL flight was inconsistent when providing service against policy, including turning a blind eye to consuming your own alcohol brought onboard? I think that is called hypocrisy! The availability of alcohol is of insignificant importance to me. Some will change their flights/dates/times to ensure they get it because it is so important to them. I understand why that may be, but I won't "fly" in that direction on this forum.

For consistency, AA should make all flights dry and not cater them with alcohol at this time. Would that consistency work for you?

James

MiamiAirport Formerly NY George

Well in fact I didn't consume "my own alcohol" onboard, which really was the alcohol AA provided me. If AA decides to cater alcohol in F that's their business decision. Not mine. And no I wouldn't change my flight for a drink. Most of the paxs in F don't want dry flights based upon the numbers that order adult beverages. And if you don't want to drink in flight I don't think you are being forced to. I see people drinking on morning flights. Certainly not my thing but I'm not here on FT yelling that AA shouldn't be serving booze at 8 in the morning.

Stickboy46

Oh no i get being upset about the cutbacks, but when you have people saying they are bailing due to not getting a couple cheap drinks ... It does kinda insinuate that.

cmtlatitudes

My biggest reason for purchasing F tickets is the bigger seat & space & location up front for early offs on landing. I wouldn't bail on an entire trip solely because of no service or drinks on my flights. But if there were other reasons I was already wavering and on the fence about the trip, yeah --- no service in F might be the proverbial "last straw" on bagging a trip.

flyerCO

From the AA website -
I've flown DFW-SAT, SAT-DFW, and other under 900 flights, all in F. All were provisioned as noted above and all crews served drinks. Some proactive, some solely upon request. There was no alcohol in F on my SAT/DFW flights, didnt pay attention on others.

jcf27

Or better yet, either fly private or start their own airline catered to their tastes. They can even call it "BoozAir". Plenty of planes and pilots available....

luckydriver

thanks for the pic above of my meal. it will be a glorious experience for me thursday on my first AA first ever. im normally happy with the 50 dollar big seat on spirit but they dont start flying till friday and i need thursday. so instead i get to pay 10x more on aa all your skinny people got it made out there. i still dont know how the people more big boned than me even fit in a normal economy seat. they gotta be miserable.

anyone know what terminal in PHL ill be flying out of to dfw?

thunderdeacon

Tonight on DFW-DEN on a 738, a normal, pre-covid beverage service was provided in first class with the FA proactively asking everyone what they wanted to drink. A full alcohol selection was available. The whole crew was awesome overall.

enviroian

So no alcohol or food in F on flights less than 900 miles now.

this seems to be a major devaluation.

aztimm

Re-opening this thread for discussion about meals, drinks, and related items when flying AA during the Coronavirus pandemic. Any posts that do not fit the topic have been (and will continue to be) deleted.

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