Mar 28, 2020, 8:55 am
Last edit by: seawolf
If your flight have been cancelled*** (you should also be able to refund on schedule changes of >120* minutes (241 minutes for tickets purchased on or after 8 Apr 2020), nonstop to connection or connection reduced to less than minimum connection time) and you want to refund, no need to call AA, just do the following:
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel - The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings, a unit within the Office of the General Counsel, is issuing this notice to remind the traveling public and U.S. and foreign carriers that passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed. Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines’ obligation to refund passengers for cancelled or significantly delayed flights remains unchanged.
Requesting refund for a canceled flight
Apr 19, 2020, 8:45 am
#211
Join Date: Apr 2020
Posts: 1
I requested a refund for 3 tickets on the same AA reservation on MAR 23. One of the refunds was processed and refunded on APR 5. The other two are still pending a month later now. Can anyone explain why that is?
When I call or reach out to American on twitter, I am told to keep waiting, but they can't explain why only one ticket was processed and why others on this forum have been getting refunds when they submitted them much later than me.
Does anyone have any suggestions on how much longer I should wait or where I can go from here?
When I call or reach out to American on twitter, I am told to keep waiting, but they can't explain why only one ticket was processed and why others on this forum have been getting refunds when they submitted them much later than me.
Does anyone have any suggestions on how much longer I should wait or where I can go from here?
Apr 20, 2020, 8:56 pm
#212
Join Date: Aug 2001
Posts: 9,683
Expedia usually charges your credit card for a package deal, not the airline / hotel separately.
Apr 20, 2020, 10:50 pm
#213
Join Date: Nov 2009
Location: DTW
Programs: AMEX PLAT, DL PLAT, RITZ CARLTON PLAT, HILTON GOLD
Posts: 49
refund of $75 + miles for AA mileage uprade seat
I received a generic email today from AA refunds stating that I was not entitled to a refund of the $75 I spent along with 15,000 miles for a mileage upgrade seat for a flight that was cancelled by AA due to Covid 19. The miles were refunded immediately after one phone call more than a week ago but now this. Can anyone explain why AA would say "We're sorry, our research indicates the fee was charged correctly, and no refund is due." I thought all associated fees and taxes were to be refunded for a flight that was cancelled by the airline.
Apr 21, 2020, 7:02 am
#215
Join Date: Nov 2008
Location: UK/USA
Programs: AA EXP
Posts: 830
AA refunded me directly. I could not get through to anyone at Expedia so called AA and they took care of it. They were very helpful about it.
Apr 21, 2020, 9:05 am
#216
Join Date: Apr 2007
Location: Murcia, Spain
Programs: AADVANTAGE, Iberia Plus, BA Exec Blue, Hertz #1Gold, HHonors Gold, AS, Paradores Amigos
Posts: 505
Wife and I had an AA reservation where BA cancelled the flight, thus making it eligible for a refund. Called AA to confirm, agent agreed, told me to submit request online which I did. When I submitted online, it said the total sale amount was $38. I actually paid $3,775 per ticket. Called AA back and the agent asked if my screen said "manual review required" which it did. She said it was due to my ticket being re-issued at some point (it was) and that the manual review will adjust the refund to the correct amount. Anyone have this happen to them and did you get the correct amount back or should I be prepared for a fight?
Apr 23, 2020, 11:37 pm
#218
Join Date: Nov 2008
Location: Portland, Oregon, USA
Programs: AA ExPlat, AS MVP Gold
Posts: 909
I hate to be suspicious, but I do wonder if it has anything to do with the value of the tickets. My prior refunds were all fairly small but the one I'm waiting on is several thousand dollars. I don't know if it's a concerted effort to slow-pay the refunds on higher value tickets or just simply an overwhelmed system.
Apr 24, 2020, 1:34 am
#219
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
AA typically issues refunds on the basis of change in operating carrier.
Apr 24, 2020, 5:32 am
#220
Join Date: Aug 2015
Location: Rome,Italy
Programs: BA Gold/AF Gold/HHonors Gold/AMEX Plat/Bonvoy Gold/TAP Miles and Go Gold
Posts: 64
In my case I applied for a refund due to change of equipment. Bought a F/J LHR/DFW/LIM/DFW/LHR and changed by AA to LHR/MIA/LIM/MIA/LHR from Intl 757 lie flat Business to Peru to a Domestic A-321 for a 6 hours flight. Due to the change of lie flat and schedule change the agent confirmed I could apply for a full refund. With the retirement of the 757/767, LIM has been changed to a domestic A-321 Business Class sold as Flagship Business when clearly is not.
Interesting to see how they will compete with LAN 767/787 from Peru to US, Delta 767, United 767/757 all with lie flat seats in Business Class.
Interesting to see how they will compete with LAN 767/787 from Peru to US, Delta 767, United 767/757 all with lie flat seats in Business Class.
Apr 24, 2020, 6:36 am
#221
Join Date: Jan 2010
Posts: 706
Apr 24, 2020, 8:29 am
#222
Join Date: Oct 2008
Location: DCA
Programs: AA Platinum, Admirals Club Member, HHonors
Posts: 77
Speaking of suspicious...had flight cancellations on a couple int'l J tix and requested refund. Took 10 days for AA to process refund, but the amount refunded was minus $400/ticket. Called today to ask about the balance. ExPlat agent spoke with refund department which claimed that there was a computer error. On int'l tix, the "computer" is "automatically" deducting change/cxl fee even though it's not supposed to. Not sure this explanation passes the straight face test, but it is what I was told. Watch your wallets, ladies and gents.
Apr 24, 2020, 8:45 am
#223
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
After two weeks, reached out on Twitter and received a message back confirming the refund and the dollar amount per ticket. They confirmed the amount refunded to the card and should post 7-10 days. Just checking the card each day now to see it magically appear...
Apr 25, 2020, 3:32 am
#225
Join Date: May 2010
Location: London
Programs: BA Gold, AF/KL Gold, Marriott Gold
Posts: 830
As a data point - Flight JFK -> MIA / MIA -> JFK booked in January 2020 so before the new regulations of time changes for refund, flight was moved by approx 2 hours. Called up about 2 weeks ago and was assisted by a very friendly customer service rep. Walked me through what I would have to do, he cancelled the flights as saw the time change so that i could request a refund on the prefunds site. Was on "pending review for and on Thursday this week money already back in my account a few days ago.
Great service I have to say.
Great service I have to say.