Originally Posted by
OskiBear
I hate to be suspicious, but I do wonder if it has anything to do with the value of the tickets. My prior refunds were all fairly small but the one I'm waiting on is several thousand dollars. I don't know if it's a concerted effort to slow-pay the refunds on higher value tickets or just simply an overwhelmed system.
Speaking of suspicious...had flight cancellations on a couple int'l J tix and requested refund. Took 10 days for AA to process refund, but the amount refunded was minus $400/ticket. Called today to ask about the balance. ExPlat agent spoke with refund department which claimed that there was a computer error. On int'l tix, the "computer" is "automatically" deducting change/cxl fee even though it's not supposed to. Not sure this explanation passes the straight face test, but it is what I was told. Watch your wallets, ladies and gents.