Originally Posted by
mczlaw
Speaking of suspicious...had flight cancellations on a couple int'l J tix and requested refund. Took 10 days for AA to process refund, but the amount refunded was minus $400/ticket. Called today to ask about the balance. ExPlat agent spoke with refund department which claimed that there was a computer error. On int'l tix, the "computer" is "automatically" deducting change/cxl fee even though it's not supposed to. Not sure this explanation passes the straight face test, but it is what I was told. Watch your wallets, ladies and gents.
That hadn't been my experience, though my refund was due to schedule change. Int'l J, called and they cancelled and requested refund. Took about 8 business days to process fully, but nothing was missing from the refund.