Mar 28, 2020, 8:55 am
Last edit by: seawolf
If your flight have been cancelled*** (you should also be able to refund on schedule changes of >120* minutes (241 minutes for tickets purchased on or after 8 Apr 2020), nonstop to connection or connection reduced to less than minimum connection time) and you want to refund, no need to call AA, just do the following:
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
1. Take screenshot/email of new rebooked flights/or no rebooked flights as evidence of change.
2. Note down ticket number in original email if print receipt option is not available.
3. Cancel reservation
4. Submit refund request online.
5. Go back to page after a 3-4 days to check refund status.
*NOTE: site for refunds is https://prefunds.aa.com/refunds/
*NOTE AA has changed the change time from 121 to 241 minutes for tickets purchased on or after April 8, 2020.
***Airline defines cancelled as IRROPS that occur day or a couple of days prior to departure.
Another way is to reach out to the Twitter team at @AmericanAir.
April 3, 2020: The US DOT posted today an enforcement notice regarding refunds by carriers: https://www.transportation.gov/airconsumer/latest-news
Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel - The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings, a unit within the Office of the General Counsel, is issuing this notice to remind the traveling public and U.S. and foreign carriers that passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed. Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines’ obligation to refund passengers for cancelled or significantly delayed flights remains unchanged.
Requesting refund for a canceled flight
Apr 16, 2020, 5:00 pm
#196
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
I hate to be suspicious, but I do wonder if it has anything to do with the value of the tickets. My prior refunds were all fairly small but the one I'm waiting on is several thousand dollars. I don't know if it's a concerted effort to slow-pay the refunds on higher value tickets or just simply an overwhelmed system.
Apr 16, 2020, 5:20 pm
#197
Join Date: Jan 2005
Location: New York, USA
Programs: Bonvoy LT Plat, Hyatt Globalist, AA EXP 2MM, Sixt Plat, Avis PC, Hertz PC
Posts: 41
I hate to be suspicious, but I do wonder if it has anything to do with the value of the tickets. My prior refunds were all fairly small but the one I'm waiting on is several thousand dollars. I don't know if it's a concerted effort to slow-pay the refunds on higher value tickets or just simply an overwhelmed system.
I would say it's a cash flow issue, but my refunds were for eVouchers!
Apr 17, 2020, 7:09 am
#198
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,429
I received notice of my refund this morning (10 day turnaround). The email said "Refunded to Mastercard ending in xxxx". Problem is, I paid with my Visa, and I don't own a credit card with the last 4 digits of xxxx. Anybody have this happen to them? Debating if I need to call now or wait and see if credit shows up on my CC.
Apr 17, 2020, 8:01 am
#199
Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
Posts: 592
Wife and I had an AA reservation where BA cancelled the flight, thus making it eligible for a refund. Called AA to confirm, agent agreed, told me to submit request online which I did. When I submitted online, it said the total sale amount was $38. I actually paid $3,775 per ticket. Called AA back and the agent asked if my screen said "manual review required" which it did. She said it was due to my ticket being re-issued at some point (it was) and that the manual review will adjust the refund to the correct amount. Anyone have this happen to them and did you get the correct amount back or should I be prepared for a fight?
Apr 17, 2020, 8:02 am
#200
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Closing out data points
Two refund request submitted 5APR thru refunds site. 5APR was when AA loaded schedule change.
Refund completed email received 15APR
Credit appeared on Chase VISA 17APR.
I had another set of refunds submitted late March due to last minute AA flight changes and those were refunded in 5 days.
As indicated before, 5APR was a schedule change so very likely there was a surge in refunds starting that date.
Two refund request submitted 5APR thru refunds site. 5APR was when AA loaded schedule change.
Refund completed email received 15APR
Credit appeared on Chase VISA 17APR.
I had another set of refunds submitted late March due to last minute AA flight changes and those were refunded in 5 days.
As indicated before, 5APR was a schedule change so very likely there was a surge in refunds starting that date.
Apr 17, 2020, 11:01 am
#202
Join Date: Feb 2009
Location: BRU
Programs: A3 *G, BA Silver
Posts: 170
Applied apr7, got email today that my refunds were approved (apr17). Not too bad for the current situation.
Both involved cancelllations by the operating carrier (AA, BA and IB). Tickets were 001/AA.
Both involved cancelllations by the operating carrier (AA, BA and IB). Tickets were 001/AA.
Apr 17, 2020, 11:20 am
#203
Join Date: Jun 2007
Location: Sydney, NSW
Posts: 844
Apr 17, 2020, 11:42 pm
#204
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 782
Looked at our October trip from LAS to ORD to FCO and the return VCE to PHL to LAS all in PE. Saw both TALT legs were canceled and called for a refund last Friday. Got the "we can call you back message" and they did within 10 minutes and it was quickly taken care of with the caveat that it is taking 7 to 10 biz days for these things to get processed. Just looked again now and both refunds are approved and credited to my Visa card. I expect it will take a few days to show up in my account but no one can complain about 7 days. I had to cancel some hotel bookings in Alaska with Princess Lodges and they are now running 60 days, after telling 7 to 10 days 35 days ago.
Apr 18, 2020, 7:18 am
#205
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 738
Is there refund status when done by agent
I had 2 international award flights and one paid-for domestic flight, all cancelled on phone. Agent told me amounts to be refunded to my credit card, amounts were correct, credit card number was correct.
Does this still has to go via some check/authorization ??
Is there a way to see status in my AA account when done by an agent ??
Does this still has to go via some check/authorization ??
Is there a way to see status in my AA account when done by an agent ??
Apr 18, 2020, 7:49 am
#206
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
As data point, I had a canceled itinerary that was paid via e-gift card, and credit card
04/07 applied for refund
04/16 confirmation email received
04/17 new e-gift card emailed
04/18 credit card refund is received/noted on my account, thought it is date 04/16
Altogether 9 days, and this one involved multiple payment options.
04/07 applied for refund
04/16 confirmation email received
04/17 new e-gift card emailed
04/18 credit card refund is received/noted on my account, thought it is date 04/16
Altogether 9 days, and this one involved multiple payment options.
Apr 18, 2020, 7:50 am
#207
Join Date: Feb 2005
Location: TPA, RSW,SRQ
Programs: United Mileage Plus, AAAdvantage, Delta
Posts: 111
Cancelled two award tickets TPA-LHR and return. Miles were refunded within 24 hours. Repayment of taxes etc took 7 working days. Refund showed up as having been cleared/approved and then another 2 days for credit to actually appear on my credit card account. Do basically 2 weeks from cancellation to seeing money in account.
Apr 18, 2020, 7:51 am
#208
Join Date: Feb 2005
Location: TPA, RSW,SRQ
Programs: United Mileage Plus, AAAdvantage, Delta
Posts: 111
Cancelled two award tickets in Business class TPA-LHR and return. Miles were refunded within 24 hours. Repayment of taxes etc took 7 working days. Refund showed up as having been cleared/approved and then another 2 days for credit to actually appear on my credit card account. Do basically 2 weeks from cancellation to seeing money in account.
Apr 18, 2020, 7:52 am
#209
Join Date: Feb 2005
Location: TPA, RSW,SRQ
Programs: United Mileage Plus, AAAdvantage, Delta
Posts: 111
Cancelled two award tickets in Business class TPA-LHR and return. Miles were refunded within 24 hours. Repayment of taxes etc took 7 working days. Refund showed up as having been cleared/approved and then another 2 days for credit to actually appear on my credit card account. So basically 2 weeks from cancellation to seeing money in account.
Apr 18, 2020, 3:56 pm
#210
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
My refund took 11-12 days from submit to approved, and another 24-48 hours to show on my credit card account. I applied for the refund around April 1.