FlyerTalk Forums - View Single Post - Requesting refund for a canceled flight

Apr 21, 2020 | 9:05 am

#216

johnash

Join Date: Apr 2007

Location: Murcia, Spain

Programs: AADVANTAGE, Iberia Plus, BA Exec Blue, Hertz #1Gold, HHonors Gold, AS, Paradores Amigos

Posts: 507

Quote:

Originally Posted by umaa83

Wife and I had an AA reservation where BA cancelled the flight, thus making it eligible for a refund. Called AA to confirm, agent agreed, told me to submit request online which I did. When I submitted online, it said the total sale amount was $38. I actually paid $3,775 per ticket. Called AA back and the agent asked if my screen said "manual review required" which it did. She said it was due to my ticket being re-issued at some point (it was) and that the manual review will adjust the refund to the correct amount. Anyone have this happen to them and did you get the correct amount back or should I be prepared for a fight?

Yes I had the same. The ticket was reissued by AA and the amount to be refunded was about £16 each for the two of us. I called the UK line and was told not to worry. It was a glitch and the full amount (thousands of GBP) would be refunded. The refund is still awaiting manual review.

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