Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
Jul 11, 2017, 6:35 pm
#2896
Join Date: Jan 2014
Location: HNL <-> BOS
Posts: 382
I believe AA/Etihad dropped my holding seats before the official time that was supposed to happen. Now I'm waiting for them to pop back into award inventory. Any idea how long that takes? Will they even get released again automatically once they hit the system, or does Etihad keep them out of award inventory even though they were once there and were never officially booked?
I cancelled the hold and checked the EY website maybe a few hours after and the award seats were showing again. But just one datapoint.
Jul 11, 2017, 6:45 pm
#2897
Join Date: Nov 2007
Location: KYE
Posts: 4,156
I believe AA/Etihad dropped my holding seats before the official time that was supposed to happen. Now I'm waiting for them to pop back into award inventory. Any idea how long that takes? Will they even get released again automatically once they hit the system, or does Etihad keep them out of award inventory even though they were once there and were never officially booked?
My guess is that it only takes a discounted fare in J/F to be sold for the award inventory to be affected. If during the hold that happens, the award inventory will NOT return.
Last time this happened with me was last Friday and I ended up purchasing a ticket with EY. Now the flight is zeroed out in A/R and I will monitor the flight right up to departure to report whether any reward seat gets released.
Jul 11, 2017, 7:35 pm
#2898
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I believe AA/Etihad dropped my holding seats before the official time that was supposed to happen. Now I'm waiting for them to pop back into award inventory. Any idea how long that takes? Will they even get released again automatically once they hit the system, or does Etihad keep them out of award inventory even though they were once there and were never officially booked?
I've had this happen with Advantage before.
Jul 11, 2017, 9:26 pm
#2899
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
I set out to book two EY F awards, DTW-BOM via NYC.
After several calls to Australia/NZ, I was able to successfully put DTW-LGA and JFK-AUH on hold (for some reason, no one was able to put all three segments on the same ticket; whatever, I thought, I'll call again to add the last segment). EF showed 2F, 2J available on AUH-BOM.
No agent (tried US, Australia, NZ multiple times) was able to see availability in F or J on AUH-BOM when trying to add it to the ticket. They were able to see the correct inventory when attempting to book AUH-BOM as a separate ticket.
A NZ agent worked with her supervisors and apparently an Etihad liaison for over an hour, ultimately concluding that awards from the US to India via the Middle East cannot be booked without needing two separate reservations, "per AAdvantage policy." What?! I tried to explain that was ridiculous, but to no avail.
I was able to get AUH-BOM in Y for now after calling US reservations.
Anyone encountered this issue before? Should I keep trying?
After several calls to Australia/NZ, I was able to successfully put DTW-LGA and JFK-AUH on hold (for some reason, no one was able to put all three segments on the same ticket; whatever, I thought, I'll call again to add the last segment). EF showed 2F, 2J available on AUH-BOM.
No agent (tried US, Australia, NZ multiple times) was able to see availability in F or J on AUH-BOM when trying to add it to the ticket. They were able to see the correct inventory when attempting to book AUH-BOM as a separate ticket.
A NZ agent worked with her supervisors and apparently an Etihad liaison for over an hour, ultimately concluding that awards from the US to India via the Middle East cannot be booked without needing two separate reservations, "per AAdvantage policy." What?! I tried to explain that was ridiculous, but to no avail.
I was able to get AUH-BOM in Y for now after calling US reservations.
Anyone encountered this issue before? Should I keep trying?
Jul 11, 2017, 9:39 pm
#2900
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
I set out to book two EY F awards, DTW-BOM via NYC.
After several calls to Australia/NZ, I was able to successfully put DTW-LGA and JFK-AUH on hold (for some reason, no one was able to put all three segments on the same ticket; whatever, I thought, I'll call again to add the last segment). EF showed 2F, 2J available on AUH-BOM.
No agent (tried US, Australia, NZ multiple times) was able to see availability in F or J on AUH-BOM when trying to add it to the ticket. They were able to see the correct inventory when attempting to book AUH-BOM as a separate ticket.
A NZ agent worked with her supervisors and apparently an Etihad liaison for over an hour, ultimately concluding that awards from the US to India via the Middle East cannot be booked without needing two separate reservations, "per AAdvantage policy." What?! I tried to explain that was ridiculous, but to no avail.
I was able to get AUH-BOM in Y for now after calling US reservations.
Anyone encountered this issue before? Should I keep trying?
After several calls to Australia/NZ, I was able to successfully put DTW-LGA and JFK-AUH on hold (for some reason, no one was able to put all three segments on the same ticket; whatever, I thought, I'll call again to add the last segment). EF showed 2F, 2J available on AUH-BOM.
No agent (tried US, Australia, NZ multiple times) was able to see availability in F or J on AUH-BOM when trying to add it to the ticket. They were able to see the correct inventory when attempting to book AUH-BOM as a separate ticket.
A NZ agent worked with her supervisors and apparently an Etihad liaison for over an hour, ultimately concluding that awards from the US to India via the Middle East cannot be booked without needing two separate reservations, "per AAdvantage policy." What?! I tried to explain that was ridiculous, but to no avail.
I was able to get AUH-BOM in Y for now after calling US reservations.
Anyone encountered this issue before? Should I keep trying?
I'd think some kind of published fare/routing thing in any case, for sure try leaving out DTW and see if that helps.
Last edited by JonNYC; Jul 11, 2017 at 9:48 pm
Jul 11, 2017, 10:04 pm
#2901
Join Date: Dec 2004
Posts: 5,632
I set out to book two EY F awards, DTW-BOM via NYC.
After several calls to Australia/NZ, I was able to successfully put DTW-LGA and JFK-AUH on hold (for some reason, no one was able to put all three segments on the same ticket; whatever, I thought, I'll call again to add the last segment). EF showed 2F, 2J available on AUH-BOM.
No agent (tried US, Australia, NZ multiple times) was able to see availability in F or J on AUH-BOM when trying to add it to the ticket. They were able to see the correct inventory when attempting to book AUH-BOM as a separate ticket...
After several calls to Australia/NZ, I was able to successfully put DTW-LGA and JFK-AUH on hold (for some reason, no one was able to put all three segments on the same ticket; whatever, I thought, I'll call again to add the last segment). EF showed 2F, 2J available on AUH-BOM.
No agent (tried US, Australia, NZ multiple times) was able to see availability in F or J on AUH-BOM when trying to add it to the ticket. They were able to see the correct inventory when attempting to book AUH-BOM as a separate ticket...
Did you search on EY's web page before booking and see availability for JFK-BOM? If so, you should ask for JFK-BOM rather than the segments individually. You can add the AA segments later, that isn't an issue.
EY also does some weird stuff to prevent changes being made to an existing booking, even when it allows a new booking for the route you're changing to. Damned if I know why or how they do that.
Last edited by SeeBuyFly; Jul 11, 2017 at 10:11 pm
Jul 11, 2017, 10:11 pm
#2902
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
The way EY sets it up, availability on JFK-AUH and AUH-BOM does not necessarily mean availability on JFK-BOM. Did you search on EY's web page before booking and see availability for JFK-BOM? If so, you should have asked for JFK-BOM rather than the segments separately. You can add the AA segments later, that isn't an issue.
EY also does some weird stuff to prevent changes being made to an existing booking, even when it allows a new booking for the route you're changing to. Damned if I know why or how they do that.
EY also does some weird stuff to prevent changes being made to an existing booking, even when it allows a new booking for the route you're changing to. Damned if I know why or how they do that.
Jul 12, 2017, 1:33 pm
#2903
Join Date: Mar 2012
Posts: 989
hey guys, anyone have recent experience getting chauffer service with aa award on Etihad? I thought it was discontinued last year, but I am able to request it online today for some reason.
Jul 12, 2017, 1:37 pm
#2904
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,620
You may be able to request it online, but if you check the booking in the EY site later, you will likely see that the request was declined
Jul 12, 2017, 2:13 pm
#2905
Join Date: Dec 2004
Posts: 5,632
Are you able to complete the request, or are you just seeing the "You are eligible" wording and are able to start the request? If the latter, that's standard, that's EY IT for you. After being made to enter all sorts of details, you will be declined.
Last edited by SeeBuyFly; Jul 12, 2017 at 2:23 pm
Jul 12, 2017, 2:56 pm
#2906
Join Date: Mar 2012
Posts: 989
I was able to complete the request online. I guess I will wait and see if it gets confirmed. Same thing happened to me last year. I had AAdvantage awards ticketed on F for my family of 5. All of the tickets had to be re-issued after the august 10th deadline due to a 10 minute schedule change. A couple of the chauffer requests went through and I actually received phone calls day before the flight to confirm pickup. Unfortunately, there wasn't space for all of us, so I had to cancel it.
Jul 13, 2017, 4:45 pm
#2907
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
AA Terminates Codeshare Agreement With Etihad
http://www.flyertalk.com/articles/aa...escalates.html
I wonder if this would include AAwards, or lead into such.
http://www.flyertalk.com/articles/aa...escalates.html
I wonder if this would include AAwards, or lead into such.
Jul 13, 2017, 4:53 pm
#2908
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
AA Terminates Codeshare Agreement With Etihad
http://www.flyertalk.com/articles/aa...escalates.html
I wonder if this would include AAwards, or lead into such.
http://www.flyertalk.com/articles/aa...escalates.html
I wonder if this would include AAwards, or lead into such.
AA Ending AA Codeshare On QR / Qatar and EY / Etihad 25 Mar 2018
No reason to assume any more than announced at this juncture.
Jul 15, 2017, 7:05 am
#2909
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Many thanks to all on here for making the impossible, possible.
Jul 15, 2017, 7:20 am
#2910
Join Date: Dec 2000
Location: New York City
Programs: AA EXP, DL DM, SPG Plat, Hilton Gold
Posts: 2,127
Called NZ last night and seamlessly booked KTM-AUH-JFK in biz. Awesome. Thanks to all for making this happen! Now if only F would open!