Jan 2, 2016, 5:51 pm
Last edit by: JDiver
AA Predeparture Beverages: When, What and Why not?
NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Older posts can be read in the archived thread here.NOTE: Due to PDB service cancellation, this thread will rest until PDB resumption.
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
So there you have it.
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
Mar 2, 2019, 12:46 am
#1051
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
LAX-LAS and full PDB from LUS PHX crew and refills offered. Our FA was amazing and others noted too. Anyone with a cocktail in the air automatically got a glass of ice water too. Very professional and efficient.
Mar 2, 2019, 1:04 am
#1052
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
02/27 AA2611 ORD-LAX A321 with On-Demand Video at each seat.
Tray of bottled water without ice offered throughout F cabin. Request for club soda with ice acknowledged with a nod, but never delivered.
While taxiing to the runway, FA taking meal orders realized that PDB request not fulfilled. She stopped, went to galley; provided the PDB with apology.
Service in the air was organized, intelligent and proactive. Earned the FA a $5 gift card. There's still some motivated and energetic employees on those planes that provide excellent service. ^
Tray of bottled water without ice offered throughout F cabin. Request for club soda with ice acknowledged with a nod, but never delivered.
While taxiing to the runway, FA taking meal orders realized that PDB request not fulfilled. She stopped, went to galley; provided the PDB with apology.
Service in the air was organized, intelligent and proactive. Earned the FA a $5 gift card. There's still some motivated and energetic employees on those planes that provide excellent service. ^
Mar 3, 2019, 12:17 am
#1053
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
2/28 LAX-DEN no PDB
3/1 DEN-LAX full PDB
good service both legs
3/1 DEN-LAX full PDB
good service both legs
Mar 3, 2019, 4:58 am
#1054
Join Date: Dec 2017
Location: In the Land Beyond OHare
Programs: 3RR, UA, BA, AA, HH, Marriott RW,
Posts: 202
2/12 ORD-MIA-AUA Yes
2/19. AUA-MIA-ORD Yes
2/19. AUA-MIA-ORD Yes
Mar 3, 2019, 5:50 am
#1055
Join Date: Nov 2016
Location: CMH
Programs: BA Gold, AA Plat, NK $9 fare club
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Mar 3, 2019, 6:12 am
#1056
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
3/3 AA 2384 ORD->BOS A321
Groundhog day in ORD, coats taken with no PDB offered.
NB: take care with the takeaway coffee cups from the AC; the plastic lid is terribly flimsy. Found this out the hard way, or better said: the wet way...
Groundhog day in ORD, coats taken with no PDB offered.
NB: take care with the takeaway coffee cups from the AC; the plastic lid is terribly flimsy. Found this out the hard way, or better said: the wet way...
Mar 3, 2019, 1:17 pm
#1057
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,038
Sitting on 2559 at dtw. Flight attendant comes up and says “what can I get you after takeoff?”
Plenty of time. She is just talking away in the galley. Pure laziness.
Plenty of time. She is just talking away in the galley. Pure laziness.
Mar 3, 2019, 1:28 pm
#1058
Join Date: Dec 2018
Location: Washington DC
Programs: American Airlines
Posts: 66
2/26 IAD-CLT-DFW-COS: Full service on first and last legs, tray of water only going into DFW.
3/1 COS-ORD-DCA: Full service both legs.
3/1 COS-ORD-DCA: Full service both legs.
Mar 3, 2019, 1:52 pm
#1059
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
Mar 3, 2019, 1:55 pm
#1060
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,038
Mar 3, 2019, 3:14 pm
#1061
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
Mar 3, 2019, 3:29 pm
#1062
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
AA DCA-ORD 3/1 A tray with water and OJ. A very nice young guy whose courteous manner mostly made up for his service shortcomings.
Mar 4, 2019, 9:36 am
#1064
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
3/3, AA162, HNL/LAX, full PDB service. The guy next to me had a vodka/water. I had the same without the vodka.
Mar 4, 2019, 4:28 pm
#1065
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LAX-LAS LUS A321 Full PDB
LAS-LAX LAA A321 Full PDB (even despite late arriving plane etc)
LAS-LAX LAA A321 Full PDB (even despite late arriving plane etc)