Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)

Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)

    Hide Wikipost
Old Aug 24, 17, 3:35 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
AA Predeparture Beverages: When, What and Why not?


Older posts can be read in the archived thread here.

Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
Originally Posted by brc757rr View Post
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
<content moved to top of wiki>
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:

@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed

This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
Thanks to RogerD408
Print Wikipost

Reply

Old Aug 1, 17, 12:34 pm
  #1  
Original Poster
 
Join Date: Mar 2010
Location: MIA, SCL
Programs: Double OWE (AA EXP, QF Platinum), FI Gold, DL Plat, Marriott/SPG Platinum, Hilton Gold
Posts: 1,760
29 JUL AA940 SCL-DFW Standard Int'l J PDB
30 JUL AA2356 DFW-DEN Full PDB
zpaul is offline  
Reply With Quote
Old Aug 1, 17, 12:43 pm
  #2  
 
Join Date: Jan 2011
Location: EWR :rolleyes:
Programs: AA Executive Platinum, Copa Gold, Hilton Diamond, Marriott Gold, Hertz PC
Posts: 3,303
A few data points.

7/29/17 AA1301 EWR-MIA No PBD also probably the WORST crew I have experienced in over 120 segments on AA since I switched over from UA. FA that served First got to the gate as they started preboarding the wheelchairs. After breakfast was served they disappeared.

7/29/17 AA2476 MIA-BZE Open bar PBD.

7/30/17 AA842 BZE-CLT Open bar PBD. Was shocked that my request for a vodka tonic was granted since we were on the ground in an international spot. Disagreeing with some of the reports I've read on here.

7/30/17 AA1851 CLT-EWR Open bar PBD.
Long Train Runnin is offline  
Reply With Quote
Old Aug 1, 17, 5:02 pm
  #3  
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Apr 2017
Location: DCA
Posts: 497
Originally Posted by CHOPCHOP767 View Post
Just stepping off a DL CRJ200 to RIC for a two week trip, I'm very envious Hopefully the PDB service was followed up with acceptable service en route to the islands. Cheers.
The rest of the service was wonderful, thanks. I'm hoping to elaborate further in my first trip report afterwards.
Beltway2A is offline  
Reply With Quote
Old Aug 1, 17, 11:00 pm
  #4  
 
Join Date: Jan 2006
Location: lax
Posts: 3,616
Originally Posted by jcatman View Post
What we need is a true "lead FA", paid more and empowered with the ability to reward when the right tasks are completed, and to discipline when tasks are ignored. Truly.
Not enough money in the coffers for a manager on every flight, every day
skylady is offline  
Reply With Quote
Old Aug 1, 17, 11:39 pm
  #5  
 
Join Date: Apr 2009
Programs: American EXP; British Airways Gold; United Airlines Gold
Posts: 869
Originally Posted by skylady View Post
Not enough money in the coffers for a manager on every flight, every day
Really? There was "money in the coffers" for significant stock buybacks and unscheduled pay raises.
jcatman is offline  
Reply With Quote
Old Aug 2, 17, 10:28 am
  #6  
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, VX, Amex Plat, Ritz Gold, SPG Gold, HHonors Gold
Posts: 5,760
Originally Posted by skylady View Post
Not enough money in the coffers for a manager on every flight, every day
Not sure I buy that.
cmd320 is offline  
Reply With Quote
Old Aug 2, 17, 10:31 am
  #7  
Fontaine d'honneur du Flyertalk
 
Join Date: Jul 2001
Location: Alicante. Spain
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 14,140
Originally Posted by jcatman View Post
What we need is a true "lead FA", paid more and empowered with the ability to reward when the right tasks are completed, and to discipline when tasks are ignored. Truly.
Amen to that - I've thought it for a long time.
PUCCI GALORE is offline  
Reply With Quote
Old Aug 4, 17, 2:10 am
  #8  
 
Join Date: Oct 2010
Location: Switzerland
Programs: BA Gold, Hilton Honors Gold, Club Carlson Silver
Posts: 3,081
02JUL AA466, PHL-CLT, 1525-1715, full PDB
02JUL AA1814, CLT-SAT, 1825-2021, full PDB
14JUL AA1573, SAT-ORD, 0810-1102, limited PDB
florens is offline  
Reply With Quote
Old Aug 4, 17, 4:35 am
  #9  
 
Join Date: Jan 2006
Location: lax
Posts: 3,616
Originally Posted by cmd320 View Post
Not sure I buy that.
How much extra would you pay per flight to have a manager on it?
skylady is offline  
Reply With Quote
Old Aug 4, 17, 6:29 am
  #10  
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, VX, Amex Plat, Ritz Gold, SPG Gold, HHonors Gold
Posts: 5,760
Originally Posted by skylady View Post
How much extra would you pay per flight to have a manager on it?
On SQ the cabin service managers are generally included at no extra cost. It's part of the service structure.
cmd320 is offline  
Reply With Quote
Old Aug 4, 17, 7:06 am
  #11  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: AGR S, SPG PLT, MAR PLT, HGP Explorist, AA EXP, UA 2P
Posts: 1,420
Originally Posted by cmd320 View Post
On SQ the cabin service managers are generally included at no extra cost. It's part of the service structure.
I'm sure the unions would (rightly) have some say in this...

Back on topic

BOS-DCA shuttle yesterday full PDB - the FAs I recognize now have my drink ready for me before I even sit down, don't know if this is a good or bad thing. 😂
iadisgreat is offline  
Reply With Quote
Old Aug 4, 17, 7:17 am
  #12  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: One minute left in the period..
Posts: 26,513
Originally Posted by cmd320 View Post
On SQ the cabin service managers are generally included at no extra cost. It's part of the service structure.
How relevant.
JonNYC is offline  
Reply With Quote
Old Aug 4, 17, 8:10 am
  #13  
 
Join Date: May 2013
Location: NYC
Programs: DL GM, AAdvantage EXECPLAT, Hyatt Plat, HHonors Diamond, Avis First
Posts: 4,678
Originally Posted by iadisgreat View Post
I'm sure the unions would (rightly) have some say in this...

Back on topic

BOS-DCA shuttle yesterday full PDB - the FAs I recognize now have my drink ready for me before I even sit down, don't know if this is a good or bad thing. 😂
wow that's impressive!
AANYC1981 is offline  
Reply With Quote
Old Aug 4, 17, 8:50 am
  #14  
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, VX, Amex Plat, Ritz Gold, SPG Gold, HHonors Gold
Posts: 5,760
Originally Posted by iadisgreat View Post
I'm sure the unions would (rightly) have some say in this...
I'm certain they would, and I'm certain you've ID'd the problem. Which I why I don't buy that there is not money to do it, there just isn't an ability to do it.
cmd320 is offline  
Reply With Quote
Old Aug 4, 17, 9:41 am
  #15  
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTG (PP), SPG LTG (Plt)
Posts: 9,515
Originally Posted by cmd320 View Post
I'm certain they would, and I'm certain you've ID'd the problem. Which I why I don't buy that there is not money to do it, there just isn't an ability to do it.
I would not expect AA to put someone on board just to watch the FAs and if this person is management they may not pay union dues. Yes, it's easy to say "put management on board" (and I have said that in the past). But, in reality, it's much more involved than that. Until they do, it is up to us to report the issues, each and every time, until AA is willing/able to address the issue. It's too prevalent to just be lack of training and dealing with performance issues is not easy without direct knowledge of the failures.
RogerD408 is offline  
Reply With Quote

Thread Tools
Search this Thread