May 23, 2015, 1:10 pm
Last edit by: Prospero
"Hold", "Pending", "On Request", "Purchased" and "Ticketed" Status: What does it mean?
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
*In the airline and travel industries, a passenger Name Record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. A PNR is merely a record of an itinerary; it does not imply or replace true ticketing. Your ticket numbers are evidence you have purchased an itinerary and the airline has approved and permitted it.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
Older posts can be read in the archived thread here.
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
Flights not on American Airlines, American Eagle, or AmericanConnection® are on a request basis only. Fares and availability are subject to change. (aa.com)
Q: Why are revenue tickets on other airlines on a request basis only?
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
AA Conditions of Carriage, Section I(a)(2): "No person shall be entitled to transportation except upon presentation of a valid ticket."
Your itinerary online will reflect ticketing condition:
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
By travel time, you need one (or more) Ticket Number - do not presume to travel with just the six letter PNR. The ticket number is the "gold standard"; a PNR recycles, and is merely the handle for an itinerary.
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
Code:
https://www.aa.com/reservation/printItinerary.do?forward=itineraryReceipt&isReceipt=true&anchorLocation=%2Freservation%2FfindReservationSubmit.do+aacomTripDashBoard_jsp&url=%2Freservation%2FprintItineraryReceipt.do
To check your ticket's validity, fare class, detailed fare rules, etc. go to the AA Refunds site and enter your AA ticket number and you can see your ticket information before getting to a refund request.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
Older posts can be read in the archived thread here.
Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed
Aug 27, 2023, 1:41 am
#181
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I just made an AY award reservation over the phone (the website never shows me AY-AY connections on the website; I always have to call in to book them). The call went smoothly, we waited a bit for AY to confirm the space, it was confirmed, I gave my CC number, and that was it. I was probably on the phone less than 5 minutes.
But I noticed that the reservation wasn't showing up in my list of trips on the app or web page. This has never happened to me before; I always see all my reservations, even if they are on hold or on request. I was worried that the agent made a mistake, but I looked it up using the record locator and my last name (she gave me both the AA and AY locators and I wrote them down) and it popped up. The passenger name (me) and AAdvantage number are correct. The reservation shows as "On Request", which is expected.
But, I've NEVER seen a record locator for me not show up in my list of trips, even for partner awards (and I've booked and taken several). If I have to book then by phone, I usually see them in my trips before I hang up. Is this a new thing? Is this probably ok?
But I noticed that the reservation wasn't showing up in my list of trips on the app or web page. This has never happened to me before; I always see all my reservations, even if they are on hold or on request. I was worried that the agent made a mistake, but I looked it up using the record locator and my last name (she gave me both the AA and AY locators and I wrote them down) and it popped up. The passenger name (me) and AAdvantage number are correct. The reservation shows as "On Request", which is expected.
But, I've NEVER seen a record locator for me not show up in my list of trips, even for partner awards (and I've booked and taken several). If I have to book then by phone, I usually see them in my trips before I hang up. Is this a new thing? Is this probably ok?
Sep 3, 2023, 6:24 am
#182
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,429
Delay in ticketing partner award reservation
I made an award reservation about a week ago that included a leg on AS. I never got an emailed receipt and went back to look at the reservation on the AA website and it says “not ticketed”. Is it normal for there to be a big delay? I have never seen a delay of more than a couple hours before, although nearly all my flying is on AA metal, so less experienced with partners.
Travel is not until 2024, so there is plenty of time. But I noticed the flight I booked is no longer available for award purchase, and alternate options are 4x more expensive. Should I be worried? Do I need to call in?
Travel is not until 2024, so there is plenty of time. But I noticed the flight I booked is no longer available for award purchase, and alternate options are 4x more expensive. Should I be worried? Do I need to call in?
Sep 3, 2023, 8:53 am
#183
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,495
I made an award reservation about a week ago that included a leg on AS. I never got an emailed receipt and went back to look at the reservation on the AA website and it says “not ticketed”. Is it normal for there to be a big delay? I have never seen a delay of more than a couple hours before, although nearly all my flying is on AA metal, so less experienced with partners.
Travel is not until 2024, so there is plenty of time. But I noticed the flight I booked is no longer available for award purchase, and alternate options are 4x more expensive. Should I be worried? Do I need to call in?
Travel is not until 2024, so there is plenty of time. But I noticed the flight I booked is no longer available for award purchase, and alternate options are 4x more expensive. Should I be worried? Do I need to call in?
Sep 3, 2023, 9:15 am
#184
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I’ve had a BA award on request for about 3 weeks now. Another BA award I have ticketed after about 3.5 weeks.
Partner airlines are sometimes slow, but you do hold a confirmed ticket as far as AA is concerned. If something goes wrong on the partner side, AA will fix it. I would only be concerned if the flight was a week or two from now.
Partner airlines are sometimes slow, but you do hold a confirmed ticket as far as AA is concerned. If something goes wrong on the partner side, AA will fix it. I would only be concerned if the flight was a week or two from now.
Sep 3, 2023, 10:41 am
#185
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I don't understand why AA doesn't have the ability to book these automatically. It really has nothing to do with the partner airline -- AS is able to ticket awards with the same partners immediately.
For example, I recently booked a trip to Europe for a family wedding next spring/summer. I wanted to do a stopover in HEL on the way back so I booked one way with AA and the other with AS (AS allows stopovers on their awards). I had a confirmation email from AS which included a ticket number immediately after booking. The AA award was on request for 2 days before it ticketed.
For example, I recently booked a trip to Europe for a family wedding next spring/summer. I wanted to do a stopover in HEL on the way back so I booked one way with AA and the other with AS (AS allows stopovers on their awards). I had a confirmation email from AS which included a ticket number immediately after booking. The AA award was on request for 2 days before it ticketed.
Sep 3, 2023, 11:44 am
#186
FlyerTalk Evangelist
Join Date: May 2001
Location: South Bend, IN
Programs: AA EXP 3 MM; Marriott Bonvoy Lifetime Titanium Elite
Posts: 18,562
Same boat here with an BA award ticket for June 2024. I book a lot of award tickets. Never had it take this long. I’m on business travel now, but will call AA when I get home. As others have noted, if, somehow, BA cancels the reservation, I am confident that AA will make it right.
Sep 3, 2023, 12:14 pm
#187
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Same boat here with an BA award ticket for June 2024. I book a lot of award tickets. Never had it take this long. I’m on business travel now, but will call AA when I get home. As others have noted, if, somehow, BA cancels the reservation, I am confident that AA will make it right.
There's nothing AA can really do to manually push it through.
Sep 4, 2023, 12:17 am
#188
Join Date: Sep 2013
Posts: 233
I'm trying to book (ideally) CDG-xLHR-HND for the very end of the calendar (Jul 31). BRU/AMS-xLHR-HND or similar would be doable. I am flying J and want the evening JL departure (77W year-round) from LHR. Results come up for departures from BRU or AMS on BA, but I can't hold or ticket it. The same happened on the phone. (I can search for the CDG-LHR sector on BA separately, but it won't come up as a through itinerary.) I also can't hold the BRU-LHR or AMS-LHR standalone itineraries. Meanwhile I can hold the LHR-HND sector on JAL, and have done so, but would much prefer the through itinerary because I'll be starting in Paris and want to save $$$ on UK taxes.
Is this a BA problem? Is it just for the last day of the calendar? Is there a time of day at which it will start working? The search worked and all results started appearing exactly at midnight DFW time, as I expected. And obviously the JL and BA calendars for the relevant dates have been open for a month at this point.
Is this a BA problem? Is it just for the last day of the calendar? Is there a time of day at which it will start working? The search worked and all results started appearing exactly at midnight DFW time, as I expected. And obviously the JL and BA calendars for the relevant dates have been open for a month at this point.
Oct 2, 2023, 3:57 pm
#189
Join Date: Jul 2016
Location: ORD
Programs: AA PLT PRO
Posts: 34
Have two itineraries involving BA next July. Both put on hold before purchase. First one got ticketed immediately. Second is still on request after a week. Called a couple times and confirmed no issues with routing, and got the response that BA is prioritizing immediate travel. So I guess the only thing is to wait.
Oct 5, 2023, 10:55 am
#190
Join Date: May 2023
Posts: 17
Called about an award booking for (DFW-JFK-HND on AA and JAL) in January that has been "on request" for a week and the AA rep said the booking is in review for "credit card information" and ina queue and there is no way to speed it up. This doesn't really sound right. Any thoughts?
Oct 5, 2023, 11:01 am
#191
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Called about an award booking for (DFW-JFK-HND on AA and JAL) in January that has been "on request" for a week and the AA rep said the booking is in review for "credit card information" and ina queue and there is no way to speed it up. This doesn't really sound right. Any thoughts?
Having said that, a week on request for a partner award is no big deal. I've had them take longer. The space is locked up so it shouldn't make any difference.
Oct 5, 2023, 11:08 am
#192
Join Date: May 2023
Posts: 17
Does the name on the credit card match the name on the FF account? If so it probably has nothing to do with credit card information. If not it might be a corporate security thing checking for people selling miles.
Having said that, a week on request for a partner award is no big deal. I've had them take longer. The space is locked up so it shouldn't make any difference.
Having said that, a week on request for a partner award is no big deal. I've had them take longer. The space is locked up so it shouldn't make any difference.
Oct 6, 2023, 11:11 am
#194
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
To be honest I don't understand why any of this is even necessary. When I book using AS miles for the same partners, it tickets immediately with no human interaction. There is no pending state (at least not for any more than a second or two); I book online and immediately check my email and see a confirmation with a ticket number. So there doesn't seem to be a requirement that the partner airline look at anything. I wonder if this is an AA IT issue.
Oct 6, 2023, 12:51 pm
#195
Join Date: Jun 2009
Location: Oakland, CA
Posts: 1,231
I think that they are prioritized, at least partially, by travel date. Is the one that ticketed faster for travel on an earlier date?
To be honest I don't understand why any of this is even necessary. When I book using AS miles for the same partners, it tickets immediately with no human interaction. There is no pending state (at least not for any more than a second or two); I book online and immediately check my email and see a confirmation with a ticket number. So there doesn't seem to be a requirement that the partner airline look at anything. I wonder if this is an AA IT issue.
To be honest I don't understand why any of this is even necessary. When I book using AS miles for the same partners, it tickets immediately with no human interaction. There is no pending state (at least not for any more than a second or two); I book online and immediately check my email and see a confirmation with a ticket number. So there doesn't seem to be a requirement that the partner airline look at anything. I wonder if this is an AA IT issue.