May 23, 2015, 1:10 pm
Last edit by: Prospero
"Hold", "Pending", "On Request", "Purchased" and "Ticketed" Status: What does it mean?
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
*In the airline and travel industries, a passenger Name Record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. A PNR is merely a record of an itinerary; it does not imply or replace true ticketing. Your ticket numbers are evidence you have purchased an itinerary and the airline has approved and permitted it.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
Older posts can be read in the archived thread here.
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
Flights not on American Airlines, American Eagle, or AmericanConnection® are on a request basis only. Fares and availability are subject to change. (aa.com)
Q: Why are revenue tickets on other airlines on a request basis only?
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
AA Conditions of Carriage, Section I(a)(2): "No person shall be entitled to transportation except upon presentation of a valid ticket."
Your itinerary online will reflect ticketing condition:
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
By travel time, you need one (or more) Ticket Number - do not presume to travel with just the six letter PNR. The ticket number is the "gold standard"; a PNR recycles, and is merely the handle for an itinerary.
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
Code:
https://www.aa.com/reservation/printItinerary.do?forward=itineraryReceipt&isReceipt=true&anchorLocation=%2Freservation%2FfindReservationSubmit.do+aacomTripDashBoard_jsp&url=%2Freservation%2FprintItineraryReceipt.do
To check your ticket's validity, fare class, detailed fare rules, etc. go to the AA Refunds site and enter your AA ticket number and you can see your ticket information before getting to a refund request.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
Older posts can be read in the archived thread here.
Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed
Jan 5, 2024, 8:16 pm
#226
Join Date: Apr 2011
Posts: 464
I’ve had a JL award “On Request” for 2.5 weeks now. Every time I call the agent assures everything is fine and there’s nothing to do to expedite.
Travel isn’t until March but the cabin is filling up and I want to assign seats next to each other (there two of us on separate PNRs and the other is already ticketed).
Any suggestions or magic words on how to get it pushed through aside from more HUCA?
Travel isn’t until March but the cabin is filling up and I want to assign seats next to each other (there two of us on separate PNRs and the other is already ticketed).
Any suggestions or magic words on how to get it pushed through aside from more HUCA?
Jan 14, 2024, 3:06 pm
#227
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,649
award tickets on BA flights on request for a week
I booked 2 premium economy awards on BA operated flights issued on Jan. 9. I have an AA conf # and a BA conf # but the miles have not been deducted from my Advantage account and the reservation says "on request". I have not been ticketed yet. The flights are not until September. Should I call AA or wait some more to be ticketed? I got a great redemption rate and don't want to lose the seats.
Jan 14, 2024, 3:49 pm
#229
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,649
I looked at that thread for advice. I also just called AA, they can't push the tickets through now and said to wait. They told me I won't lose the seats but I'm not sure I believe them.
Jan 16, 2024, 9:57 am
#232
Join Date: Jun 2019
Posts: 17
I’ve had a JL award “On Request” for 2.5 weeks now. Every time I call the agent assures everything is fine and there’s nothing to do to expedite.
Travel isn’t until March but the cabin is filling up and I want to assign seats next to each other (there two of us on separate PNRs and the other is already ticketed).
Any suggestions or magic words on how to get it pushed through aside from more HUCA?
Travel isn’t until March but the cabin is filling up and I want to assign seats next to each other (there two of us on separate PNRs and the other is already ticketed).
Any suggestions or magic words on how to get it pushed through aside from more HUCA?
Jan 16, 2024, 12:26 pm
#233
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,649
This was ticketed 6 hours after I called. Maybe the call bumped me up on the list. Now I have to monitor as I wanted a biz award but there was no availability. I grabbed what I could and hope over the next 9 months business award seats will open up and I can change.
Jan 26, 2024, 1:36 pm
#235
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,670
When the hold extends to the day of the flight, when does it get cancelled, if not ticketed? Is it 2 or 3 hours before the flight departure time, does anyone know?
Last edited by nk15; Jan 26, 2024 at 1:47 pm
Jan 26, 2024, 1:57 pm
#236
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,498
Feb 20, 2024, 3:27 am
#237
Join Date: Feb 2017
Posts: 84
Reservation status "on request"
Hi all,
Made a cash reservation through AA.com last night for flights in September (LHR-SEA-OAK, SFO-LHR) with all segments on BA (AA codeshare) except the SEA-OAK segment that is on AS. All in J. Never received any confirmation emails but when I load up the booking using the PNR given after the payment page, I can see that the reservation status shows up as "on request". I can load up the booking on BA's website (but cannot select seats) and it doesn't load up at all on Alaska's website.
I did come across previous threads about this but they were all a few years old and also related to award tickets, hence my posting this (apologies for any duplication). Just wondered if I should just sit and wait patiently, or give AA a call?
Thanks in advance for any help and advice!
Pilou
Made a cash reservation through AA.com last night for flights in September (LHR-SEA-OAK, SFO-LHR) with all segments on BA (AA codeshare) except the SEA-OAK segment that is on AS. All in J. Never received any confirmation emails but when I load up the booking using the PNR given after the payment page, I can see that the reservation status shows up as "on request". I can load up the booking on BA's website (but cannot select seats) and it doesn't load up at all on Alaska's website.
I did come across previous threads about this but they were all a few years old and also related to award tickets, hence my posting this (apologies for any duplication). Just wondered if I should just sit and wait patiently, or give AA a call?
Thanks in advance for any help and advice!
Pilou
Feb 20, 2024, 3:40 am
#238
Join Date: Jul 2021
Location: ORD/LHR
Programs: AA EXP, UA 1K, 1MM, Hilton Diamond
Posts: 1,302
Hi all,
Made a cash reservation through AA.com last night for flights in September (LHR-SEA-OAK, SFO-LHR) with all segments on BA (AA codeshare) except the SEA-OAK segment that is on AS. All in J. Never received any confirmation emails but when I load up the booking using the PNR given after the payment page, I can see that the reservation status shows up as "on request". I can load up the booking on BA's website (but cannot select seats) and it doesn't load up at all on Alaska's website.
I did come across previous threads about this but they were all a few years old and also related to award tickets, hence my posting this (apologies for any duplication). Just wondered if I should just sit and wait patiently, or give AA a call?
Thanks in advance for any help and advice!
Pilou
Made a cash reservation through AA.com last night for flights in September (LHR-SEA-OAK, SFO-LHR) with all segments on BA (AA codeshare) except the SEA-OAK segment that is on AS. All in J. Never received any confirmation emails but when I load up the booking using the PNR given after the payment page, I can see that the reservation status shows up as "on request". I can load up the booking on BA's website (but cannot select seats) and it doesn't load up at all on Alaska's website.
I did come across previous threads about this but they were all a few years old and also related to award tickets, hence my posting this (apologies for any duplication). Just wondered if I should just sit and wait patiently, or give AA a call?
Thanks in advance for any help and advice!
Pilou
Mar 5, 2024, 7:13 am
#239
Join Date: Feb 2005
Posts: 20
Ticket "on request"
Booked an award flight which includes Japan Airlines. In my account it says "on request". On the email, it says "on hold until March 8". I booked this March 3 and after calling AA, the agent said it could take months for the ticketing to occur (the flight is for next Jan). Should I be worried about losing this reservation if the ticketing is delayed?
Mar 5, 2024, 7:51 am
#240
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,498
Booked an award flight which includes Japan Airlines. In my account it says "on request". On the email, it says "on hold until March 8". I booked this March 3 and after calling AA, the agent said it could take months for the ticketing to occur (the flight is for next Jan). Should I be worried about losing this reservation if the ticketing is delayed?