JonNYC

PHX-based RES agent Dayna Z. finally got it worked out by calling EY. If you get the message on EY.com "cancelled or already flown" you -must- have AA call EY to work it out, this was no "false negative" or whatever. Now all shows and all ready to go, glad I went -against- my instinct (to assume it was just a glitch/bad display, etc) and insisted.

Pressed the very helpful agent on the exact steps she took, but she genuinely was a little surprised herself it worked out after she saw I had no flights on EY's system despite AA's system saying "all good!"

Best I can tell is she went to book the JFK-AUH award seat again, even though there is no award inventory left, and somehow "your seat was just kind of there"-- she was meticulously trying -not- to cancel out what was left of my original booking so that I'd have a paper-trail, as it were for me to have some kind of theoretical recourse but then, all of a sudden, instead of seeing 4 segments (as she expected) she only saw 2. Didn't know for sure it worked until we checked on EY.com.

CodeAdam10

Glad it was all sorted out! ^ Good thing you caught it in time and remained persistent until it got fixed.

Enjoy.

mike84k

in the event that you showed up to the airport without having checked with EY and just thinking it was all good since you had confirmations from AA, what would have happened? AA would have to get you there and pay out denied boarding or they would just bounce blame around?

JonNYC

I think the phone-call barrage would have started and it would have gotten sorted on the spot in all likelihood. BUT, if one arrived as I generally do (and many others here I'm sure)-- like 1.5 hours before flight (no checked bags, in first,) as opposed to the "proper" amount of time before the flight, I'd say 70/30 that it would get worked out in time to make the flight.

And, of course reaccomodation for my idiotic JFK-AUH-MUC (transit only in AUH, and, yes, of course, 2 awards,) journey would pretty obviously -not- be via AUH!

OneWorldSapphire

This sounds very stressful. Glad it worked out OK. Last week I took the EY F Apartment AUH-SYD, and I can conform that it's worth all the stress AA are causing to book it (and keep it!).

Do you use the MyFlights app? Wondering if this would have caught this segment deletion, since it draws EY info from Sabre.

JonNYC

Only thing that happened outside of normal order was; held JFK-AUH, then, next day called to add AUH-MUC as a separate award under the same PNR, pre-ticketing, needless to say. And that 'aint really unusual, obviously, but *might* have been part of the problem. I have someone that's taken an interest in examining the full history on both sides and has offered to try and figure out what caused the problem (which, if I'm not mistaken, I've not seen reported in either of the EY threads) and, when he does, I'll happily report back here on what, if anything, needs to be avoided or watched-out-for or if mine was truly just a completely random one-off.

lewis_saint

I did post this in the EY forum too, but highly curious. I have EY11 in early Jan, for which I can no longer choose seats either. It has been equipment change on the A380 for a while. Any insight? EY said on the phone 'check back on the 27th, after the Christmas period', but they couldn't really explain it. Very frustrating!

IAD_flyer

Any luck after the 27th?

worldiswide

Definitely report back..have a trip booked and ticketed for later this year, and want to be as proactive as possible, if necessary, and would not want to deal with at the airport..

JonNYC

Definitely will stay on top of it, hopefully when I get back I can call the guy. I'd really like to understand what happened and why and be able to explain it. As of now, no one I've spoken to thus far can make -any- sense of it.

In the mean time, for sure, if you use your AA-supplied EY-locator on EY.com and the itin comes up as "past flown or cancelled"-- it needs immediate attention. But as pointed out, mine -never- shows up there (vs if it had then disappeared) so, probably not -too- much to worry about.

Dave Noble

As long as it is ticketed and EY can see the booking is ok, why worry too much over seat selection

lewis_saint

After checking twice daily, it finally sorted itself out yesterday on the 28th. I was able to select my seat on an A380.

LaphroaigAndRibeye

Congrats! Glad to hear it worked out.

vanilla8

I am looking to book LHR-AUH-MLE in F for next sept. There is no availability on etihad guest for this whole routing but there is availbility LHR-AUH in F and then AUH-MLE in J.
Can I book this under the one booking for 40k miles per person or would I have to do two seperate bookings?

We want to do a stopover coming back - in Dubai - can anyone advise on best routing - I have avios so perhaps MLE-DOH-AUH?

SeeBuyFly

You would have to pay for F all the way through and specifically ask for a "voluntary downgrade". The mixed-class routing will not come up automatically and the agent will have to put it together manually.