Last edit by: SingaporeDon
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
This thread is about "how to" book Etihad / EY award seats using AA AAdvantage miles. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
- You cannot search or book awards for travel on EY (Etihad) on www.aa.com
- You can search award availability on EY's website. Look for seats on flights operated by Etihad Airways labeled as "GuestSeats".
- You have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- Your best bet is to call AA Australia (+61 2-9101-1948 ) - although the call center is actually in Suva, Fiji -as they can see the inventory reliably, and you can book (or put the EY segments on hold so you can flesh out the award afterward).
- A handy EY route map is at http://flights.etihad.com/routemap
- The applicable AAdvantage miles award chart is the oneworld and Other Airline Award Chart
- Award routing rules are in the wikipost of this thread
- It can be instructive to read about our members' successful award bookings on EY using AAdvantage miles in the Success stories of award booking on Etihad using AA miles (>= 2015) thread. [Note: posts prior to 2015 about this topic (with the exception of a few 2014 end of year posts brought forward for continuity) are archived at ARCHIVE: Success stories of award booking on Etihad using AA miles]
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
#1051
I'm looking at an EY booking FCO-AUH-PER in J which will be 75k. There will be a two day stop in AUH but it will all be on one ticket.
Now, if I was to change this post-22 March for another routing FCO-X-PER perhaps with CX or CX and AY, I'm wondering if I would be subject to the old (as they are now) prices. The origin and destination are unchanged so on that basis it should be fine but does AA view this booking as actually two reservations, FCO-AUH and AUH-PER by way of the fact there is a stopover, even though they are on the one ticket?
(In fact, if I was to go with a oneworld option and didn't have a stopover I should in theory get 15k back (75k for EY; 60k for oneworld via Asia 2 or Middle East).)
How does this sound? Is my thinking correct that it is one award and therefore changing carriers only (eg. FCO-xHKG-PER) would see me charged at the current rate of 60k?
Now, if I was to change this post-22 March for another routing FCO-X-PER perhaps with CX or CX and AY, I'm wondering if I would be subject to the old (as they are now) prices. The origin and destination are unchanged so on that basis it should be fine but does AA view this booking as actually two reservations, FCO-AUH and AUH-PER by way of the fact there is a stopover, even though they are on the one ticket?
(In fact, if I was to go with a oneworld option and didn't have a stopover I should in theory get 15k back (75k for EY; 60k for oneworld via Asia 2 or Middle East).)
How does this sound? Is my thinking correct that it is one award and therefore changing carriers only (eg. FCO-xHKG-PER) would see me charged at the current rate of 60k?
#1052
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
If you make a change to the dates of the EY booking, it should have no need to deposit miles and reissue . There are 2 awards issued and will be valid with the awards
If you choose to switch to a Europe-AU award, that will need a mileage redeposit of the existing award and then issuance of a new award at the new price
If you choose to switch to a Europe-AU award, that will need a mileage redeposit of the existing award and then issuance of a new award at the new price
#1053
If you make a change to the dates of the EY booking, it should have no need to deposit miles and reissue . There are 2 awards issued and will be valid with the awards
If you choose to switch to a Europe-AU award, that will need a mileage redeposit of the existing award and then issuance of a new award at the new price
If you choose to switch to a Europe-AU award, that will need a mileage redeposit of the existing award and then issuance of a new award at the new price
#1054
Join Date: Jul 2007
Location: New York
Programs: Marriott Gold, AA, United, Delta, Alaska
Posts: 144
Hmm, so not totally accurate. Today's JFK-AUH flight still has 2 F left and available, while tomorrow's JFK-AUH has 1 F left and 0 available. And they seem to hold back 3 F seats on Jetihad as well. I'm wondering if they only release seats on specific days of the week, or only if some other criteria are also met?
#1055
Join Date: Jul 2004
Posts: 4,541
Jamie
#1056
Join Date: Jul 2007
Location: New York
Programs: Marriott Gold, AA, United, Delta, Alaska
Posts: 144
Great find Jamie, I didn't bother looking 3 days out but there is definitely bookable space on Thursday. As of now that's the only space released to GuestSeat in both directions over the next 3 days though, despite having at least 1 seat not booked every day (and even when Thursday JFK-AUH has 6 seats left). So releases are really intermittent and unpredictable then? Or at least I can't seem to figure out a pattern.
#1057
Join Date: Jul 2004
Posts: 4,541
Great find Jamie, I didn't bother looking 3 days out but there is definitely bookable space on Thursday. As of now that's the only space released to GuestSeat in both directions over the next 3 days though, despite having at least 1 seat not booked every day (and even when Thursday JFK-AUH has 6 seats left). So releases are really intermittent and unpredictable then? Or at least I can't seem to figure out a pattern.
My problem is I'm flying DARDXB/DXBJFK on EK with a 3-day stop in DXB. This is a problem, as I won't want to start my journey on EK if I think EY is going to release while I'm in Dubai. I'm ticketed already on DARAUH, I suppose I could fly that and have Alaska drop the DARDXB leg from my reservation. But I'm hearing over on the EY site that EK > EY even vs. Apartment flights. So I'm quite torn.
Good luck finding your awards home, definitely looks promising as long as you stay on your toes.
Best, Jamie
#1058
Join Date: Mar 2004
Location: London/NYC
Programs: AA PLAT, DL GOLD (status matched)
Posts: 68
AUS line success MEL-AUH-LHR
I just wanted to add to the thank yous on this thread and share my experience with the Australian AA line
I spent an hour with a regular AA agent on the USA EXP line who found nothing for all of late August/early Sept between Australia-AUH and AUH-London on Etihad
I called the Australia number, had to hold for 10 minutes and then within about 6 minutes had MEL-AUH in F on the 380 and AUH-LHR in J on the exact flights I'd found on the Etihad site. And only $78 AUD in taxes
Very easy and agent was extremely quick and helpful
I spent an hour with a regular AA agent on the USA EXP line who found nothing for all of late August/early Sept between Australia-AUH and AUH-London on Etihad
I called the Australia number, had to hold for 10 minutes and then within about 6 minutes had MEL-AUH in F on the 380 and AUH-LHR in J on the exact flights I'd found on the Etihad site. And only $78 AUD in taxes
Very easy and agent was extremely quick and helpful
#1059
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
Did you have them searching the specific dates and departure times for MEL-AUH and AUH-LHR you wanted in the correct cabins? Because the cabins don't match MEL-LHR searches would have come up blank for both J and F, getting agents to book awards with a voluntarily downgraded segment usually takes extra hand holding.
#1060
Join Date: Nov 2011
Posts: 95
Ah, I saw there are some dates with 2 seats available on EY F (AUH-MEL), so I have called the AA Australia line to book 2 tickets, using 2 different aadvantage account.
When I call the Australia line I have had no problem to book for first account on F. I was super excited. However, when I booked for my friend using his account, the agent told me there is no availability at all on F. Now he has been booked on business and have the tickets hold for 5 days. Is it system glitch?
I really would like to book First class apartment for him as well.
Did anyone encounter such problem before and how was it resolved?
Thanks,
When I call the Australia line I have had no problem to book for first account on F. I was super excited. However, when I booked for my friend using his account, the agent told me there is no availability at all on F. Now he has been booked on business and have the tickets hold for 5 days. Is it system glitch?
I really would like to book First class apartment for him as well.
Did anyone encounter such problem before and how was it resolved?
Thanks,
Last edited by hktramz; Dec 7, 2015 at 6:50 pm
#1061
Join Date: Nov 2007
Location: KYE
Posts: 4,156
Ah, I saw there are some dates with 2 seats available on EY F (AUH-MEL), so I have called the AA Australia line to book 2 tickets, using 2 different aadvantage account.
When I call the Australia line I have had no problem to book for first account on F. I was super excited. However, when I booked for my friend using his account, the agent told me there is no availability at all on F. Now he has been booked on business and have the tickets hold for 5 days. Is it system glitch?
I really would like to book First class apartment for him as well.
Did anyone encounter such problem before and how was it resolved?
Thanks,
When I call the Australia line I have had no problem to book for first account on F. I was super excited. However, when I booked for my friend using his account, the agent told me there is no availability at all on F. Now he has been booked on business and have the tickets hold for 5 days. Is it system glitch?
I really would like to book First class apartment for him as well.
Did anyone encounter such problem before and how was it resolved?
Thanks,
#1062
Join Date: Mar 2004
Location: London/NYC
Programs: AA PLAT, DL GOLD (status matched)
Posts: 68
Did you have them searching the specific dates and departure times for MEL-AUH and AUH-LHR you wanted in the correct cabins? Because the cabins don't match MEL-LHR searches would have come up blank for both J and F, getting agents to book awards with a voluntarily downgraded segment usually takes extra hand holding.
#1063
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
Book EY with AA miles. Schedule changed moved me from desired flight to earlier one for some reason. I presume I call EY and not AA correct? Funny enough this is the first time I've ever had a flight change on a partner award reservation.