Oct 16, 2013, 1:53 pm
Last edit by: seawolf
AA Passenger Protection for Itineraries Using Separate AA / oneworld Tickets in SAME PNR
(applies to AA, not other oneworld carriers' policies)
(applies to AA, not other oneworld carriers' policies)
American Airlines policy: Changes to itineraries for passengers holding separate tickets in the SAME PNR:
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. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
COLOR]
. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA - Updated 8 APR 2020
2018 link link as of 11 May 2018.
24 June 2019 link https://saleslink.aa.com/en-us/docum...ty_(irops).pdf
3 October 2019 link
If the ticket was issued on/after April 8, 2020 – see Schedule Irregularity/IROPS on/after 08APR2020
This Wikipost is up to date as of Sept 2021
OLD links (dead)
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20and%20Ticketing%20Index.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Baggage%20-%20Through%20Checked%20Baggage%20with%20Separate%2 0Tickets.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20Index.pdf
AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets
Oct 9, 2014, 11:26 pm
#76
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There is a good chance, that as far as CX is concern, their obligation ended when they got you to HKG even if you missed HKG-DFW on AA. Even if CX were to take responsibility, I would be surprised if they put you in J.
You can try asking CX at HKG if you come in late, but I think you will get more traction reaching out to AA as they have a published webpage on this.
Oct 10, 2014, 1:39 am
#77
Join Date: Jan 2013
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CX may not even "take care of this at all" because they may not be a "responsible carrier" as there is no published policy on the web stating that protection of separate itinerary is a oneworld policy; all we know is that is is an AA policy.
There is a good chance, that as far as CX is concern, their obligation ended when they got you to HKG even if you missed HKG-DFW on AA. Even if CX were to take responsibility, I would be surprised if they put you in J.
You can try asking CX at HKG if you come in late, but I think you will get more traction reaching out to AA as they have a published webpage on this.
There is a good chance, that as far as CX is concern, their obligation ended when they got you to HKG even if you missed HKG-DFW on AA. Even if CX were to take responsibility, I would be surprised if they put you in J.
You can try asking CX at HKG if you come in late, but I think you will get more traction reaching out to AA as they have a published webpage on this.
That's what I'd expect, obviously there might be some other, better, arrangement as an accommodation (CX premium economy or whatever) but I'd just say not to expect business class since even under sched irreg where the policy exists, it seems to exist much more on JBV partners and is spotty on CX.
Okay thanks for both inputs, I may just book an earlier flight to give it even more cushion. More time in CX HKG lounges doesn't hurt at all.
Oct 10, 2014, 8:19 am
#78
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As to how AA would rebook you is usually a YMMV situation. The best case (but unlikely) scenario is you'd be rebooked into J on one of the CX nonstops to LAX. This isn't policy, but has happened before. Most likely it'd either be a Y seat on the CX nonstop or a J seat on the next day's AA flight.
Oct 10, 2014, 10:51 am
#79
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
I think you might be misunderstanding some of the above posts. If your CX flight is late into HKG, and you miss the AA flight, you wouldn't be left high and dry. But it would be up to AA to rebook you, not CX. The CX agents would most likely throw their hands in the air and say "not our problem."
As to how AA would rebook you is usually a YMMV situation. The best case (but unlikely) scenario is you'd be rebooked into J on one of the CX nonstops to LAX. This isn't policy, but has happened before. Most likely it'd either be a Y seat on the CX nonstop or a J seat on the next day's AA flight.
As to how AA would rebook you is usually a YMMV situation. The best case (but unlikely) scenario is you'd be rebooked into J on one of the CX nonstops to LAX. This isn't policy, but has happened before. Most likely it'd either be a Y seat on the CX nonstop or a J seat on the next day's AA flight.
Oct 10, 2014, 1:46 pm
#80
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Jan 29, 2015, 8:42 am
#82
Join Date: May 2008
Location: YYZ
Posts: 2,636
Though a longer time between flights should mean less risk of a misconnect, n'est-ce pas?
Jan 29, 2015, 10:25 am
#83
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
I believe AA considers anything over 4 hours to be a stopover (on a domestic itinerary at least) and no longer a connection, but don't quote me on that. Hopefully someone will be along shortly with a better answer.
Though a longer time between flights should mean less risk of a misconnect, n'est-ce pas?
Though a longer time between flights should mean less risk of a misconnect, n'est-ce pas?
While having more time reduces the chance, it is still possible to have over 4 hrs delay...
Jan 29, 2015, 1:48 pm
#84
Join Date: Aug 2013
Location: YYZ, NYC
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I contacted AA reservation today about my round trip from YYZ-DFW-HKG with a CX HKG-TPE one. Both arrival and departure times are about 4 hours apart so should be plenty for HKG and legal per AA's 12 hour quote.
When I gave the CX PNR to the agent, he said that because it started with a number (8XXXXX) he cannot add it, he then asked for my ticket number and I gave him. I think he's able to see the reservation but not add it to my existing AA one. He said to try at the airport upon check in as they would have more power.
Should I try another AA agent who may know more? Or just wait until check in?
When I gave the CX PNR to the agent, he said that because it started with a number (8XXXXX) he cannot add it, he then asked for my ticket number and I gave him. I think he's able to see the reservation but not add it to my existing AA one. He said to try at the airport upon check in as they would have more power.
Should I try another AA agent who may know more? Or just wait until check in?
Jan 29, 2015, 2:17 pm
#85
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jix, have you tried AA web services yet?
Friends, the four hour / twelve hour thing... Moderate it with "LIFO", because I know I've made connections on paid flights that exceeded those times - but they were often "Last In, First Out" or approximations like arriving at DFW, ORD, MIA, etc. after any possible flight onward had departed, overnighting and picking up my flight plans the first departure the next day.
Friends, the four hour / twelve hour thing... Moderate it with "LIFO", because I know I've made connections on paid flights that exceeded those times - but they were often "Last In, First Out" or approximations like arriving at DFW, ORD, MIA, etc. after any possible flight onward had departed, overnighting and picking up my flight plans the first departure the next day.
Jan 29, 2015, 3:08 pm
#86
Join Date: Aug 2013
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OK just called and agent seems to have entered a note for my CX PNR. Hopefully this means I'm protected in case of delays. Will find out at airport when I try to interline the baggage through.
Do I need to call CX for the return trip?
Do I need to call CX for the return trip?
Jan 29, 2015, 4:01 pm
#87
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Protection is done by AA not CX as AA is the one with the published policy not CX.
Jan 29, 2015, 7:56 pm
#88
Join Date: Aug 2013
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So am I correct to assume that if my TPE-HKG flight is delayed by CX, there's no guarantee that AA will rebook me from HKG-onwards?
Jan 29, 2015, 9:36 pm
#89
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However CX is in no way obligated to give you the HKG-DFW baggage allowance on the TPE-HKG leg.
Jan 30, 2015, 7:58 am
#90
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