Oct 16, 2013, 1:53 pm
Last edit by: seawolf
AA Passenger Protection for Itineraries Using Separate AA / oneworld Tickets in SAME PNR
(applies to AA, not other oneworld carriers' policies)
(applies to AA, not other oneworld carriers' policies)
American Airlines policy: Changes to itineraries for passengers holding separate tickets in the SAME PNR:
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. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
COLOR]
. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA - Updated 8 APR 2020
2018 link link as of 11 May 2018.
24 June 2019 link https://saleslink.aa.com/en-us/docum...ty_(irops).pdf
3 October 2019 link
If the ticket was issued on/after April 8, 2020 – see Schedule Irregularity/IROPS on/after 08APR2020
This Wikipost is up to date as of Sept 2021
OLD links (dead)
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20and%20Ticketing%20Index.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Baggage%20-%20Through%20Checked%20Baggage%20with%20Separate%2 0Tickets.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20Index.pdf
AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets
Feb 15, 2012, 10:28 pm
#16
Join Date: Jul 2006
Location: LIT
Programs: DL SkyMiles, AA, CX Asia Miles, United MileagePlus, HHonors
Posts: 243
Just curious, but could I get them combined on the same PNR?
Feb 15, 2012, 10:55 pm
#17
Join Date: Dec 2010
Location: WAS
Programs: AA ExPlat, UA Plat, Marriott PP
Posts: 95
FWIW, I think it's a great use of the CX miles. Something you have to do anyway with the rest of your trip, and no $$$ out of pocket. You aren't always going to maximize your redemption in terms CPM or class of service, but anytime you can avoid spending cash that would have been spent but for the milage redemption seems like a big win to me.
Enjoy your trip.
Feb 16, 2012, 5:44 am
#19
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,498
When you check-in at GRU, tell them you have a separate DFW-LIT ticket, they will check you in for that flight as well and issue your BP.
Feb 16, 2012, 8:57 am
#20
Join Date: May 1998
Location: IAD, DCA
Programs: AA Platinum, Marriott Gold
Posts: 1,531
Yes. Since they're both AA flights (or oneworld) you won't have any issues. See this thread: Protection for Misconnects on Separate Tickets...
Nov 9, 2012, 2:49 am
#21
Join Date: Apr 2007
Posts: 727
Big thumbs up to this ^
I'm already booked in business class DUS-LAX arriving 1325 (AB) next Sept and I want to add an economy sector LAX-LAS (AA). It will be two separate PNR's.
How long should i allow for the connection?
I'm already booked in business class DUS-LAX arriving 1325 (AB) next Sept and I want to add an economy sector LAX-LAS (AA). It will be two separate PNR's.
How long should i allow for the connection?
Last edited by lfc84; Nov 9, 2012 at 3:09 am
Dec 14, 2012, 1:09 pm
#22
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
Does anyone know if this is an AA-only or a OW policy. On Finnair's website, it says:
http://www.finnair.com/INT/GB/inform...ecting-flights
However, AA.com says:
http://www.aa.com/i18n/agency/Bookin...tkt_policy.jsp
If the ticket for your connecting flight has been issued as a separate ticket, Finnair cannot be held liable for lost connections caused by a delay or cancellation of a Finnair flight.
However, AA.com says:
In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination.
Dec 15, 2012, 8:12 pm
#24
Join Date: Mar 2009
Programs: AA EXP, Hyatt Platinum
Posts: 101
This past April I had seperate PNRs one on AA (DFW-MAD) and the other on IB (MAD-TFN). We had a weather delay for an hour and half and right when we pulled back from the gate and got unhooked, we had to head back to the gate due to a passenger not feeling well. Those two delays were enough for me to miss my MAD-TFN flight. Fortunately, IB had me rebooked on the next flight out and even gave me a meal voucher. I thought I would have to buy another ticket but was pretty impressed on how they handled the situation especially since it was a weather delay at first.
Dec 15, 2012, 10:22 pm
#25
Join Date: Jan 2007
Location: c1e
Programs: AA EXP
Posts: 223
The AA EXP desk has re-routed & re-scheduled me as needed when problems with a partner ticket interfered with a separate but connecting AA ticket, even though it was technically both the other carrier's fault & responsibility. Excellent customer service is part of why I keep EXP... I hope AA is sending the other airline a bill 
Dec 20, 2012, 6:27 pm
#26
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
The AA EXP desk has re-routed & re-scheduled me as needed when problems with a partner ticket interfered with a separate but connecting AA ticket, even though it was technically both the other carrier's fault & responsibility. Excellent customer service is part of why I keep EXP... I hope AA is sending the other airline a bill
Does anyone have experience with other airlines, i.e. the second flight being non-AA (non-OW)...? (I hope it's okay to ask here, there is no forum for Icelandair, and I tried asking a similar but different question in TravelBuzz with no replies. And I'm wary of starting a new thread...)
I am stuck flying into BOS on AA (domestic) and out 4 hours later (int'l) on FI. I realize it's a shot in the dark (and mods could tell me off, perhaps?!) but I am looking for anyone with re-booking experience on Icelandair... should I be delayed.
Yes, I will try to go on a 1.5 hr earlier flight, cost currrently to cornfirm change runs from $600 to $2k, which I really cannot justify (unless FI is an unreasonable sort of airline in the event of a delay).
I can confirm the 1.5 earlier for $150 which might be worthwhile. I should have added that the domestic is MSY>DFW>BOS.
Last edited by bostonoski; Dec 20, 2012 at 6:44 pm Reason: add question
Dec 21, 2012, 10:02 am
#27
Join Date: Jan 2007
Location: c1e
Programs: AA EXP
Posts: 223
If your final destination is KEF, then I think your only option is to rebook for the next day (BOS-KEF is 1x/day still, right?). AA would rebook you for free if they caused you to miss your flight-- for AA / OW connections -- and AA would reroute you on AA/BA/IB to your final destination if possible rather than make you wait a day.
If you are extremely polite AA may be able to help you with Icelandair, but I wouldn't count on it. You may find it easier to request compensation for the delay and then use that to offset your change fee.
Changing a ticket via Icelandair will cost $150 but is painless. I did this once years ago when FI was the cheapest way to get to Europe. Of course, you have to wait for the next day's flight!
Last edited by aerodark; Dec 21, 2012 at 10:07 am Reason: whoops -- forgot poster is on separate non-OW tickets
Dec 26, 2012, 12:29 am
#28
Join Date: Dec 2009
Programs: AA PLT MM, BA, UA, AC
Posts: 798
What happens if the ticket stock is AA's (ie, 001), but the flight is an AA codeshare flight NOT operated by AA (but is operated by a OW airline) and I have a onward OW connection on a separate ticket? Would the passenger be protected on two separate tickets with a same day connection?
Ticket 1, AA stock, AA codeshare flight, OW operated flight.
Ticket 2, non AA stock, OW operated flight.
Ticket 1, AA stock, AA codeshare flight, OW operated flight.
Ticket 2, non AA stock, OW operated flight.
Dec 26, 2012, 12:50 am
#29
Join Date: Jul 2009
Location: BLR
Programs: AA - EXP, Bonvoy Lifetime Titanium, UK - Gold
Posts: 1,226
Small cry for help here.
Does anyone have experience with other airlines, i.e. the second flight being non-AA (non-OW)...? (I hope it's okay to ask here, there is no forum for Icelandair, and I tried asking a similar but different question in TravelBuzz with no replies. And I'm wary of starting a new thread...)
I am stuck flying into BOS on AA (domestic) and out 4 hours later (int'l) on FI. I realize it's a shot in the dark (and mods could tell me off, perhaps?!) but I am looking for anyone with re-booking experience on Icelandair... should I be delayed.
Yes, I will try to go on a 1.5 hr earlier flight, cost currrently to cornfirm change runs from $600 to $2k, which I really cannot justify (unless FI is an unreasonable sort of airline in the event of a delay).
I can confirm the 1.5 earlier for $150 which might be worthwhile. I should have added that the domestic is MSY>DFW>BOS.
Does anyone have experience with other airlines, i.e. the second flight being non-AA (non-OW)...? (I hope it's okay to ask here, there is no forum for Icelandair, and I tried asking a similar but different question in TravelBuzz with no replies. And I'm wary of starting a new thread...)
I am stuck flying into BOS on AA (domestic) and out 4 hours later (int'l) on FI. I realize it's a shot in the dark (and mods could tell me off, perhaps?!) but I am looking for anyone with re-booking experience on Icelandair... should I be delayed.
Yes, I will try to go on a 1.5 hr earlier flight, cost currrently to cornfirm change runs from $600 to $2k, which I really cannot justify (unless FI is an unreasonable sort of airline in the event of a delay).
I can confirm the 1.5 earlier for $150 which might be worthwhile. I should have added that the domestic is MSY>DFW>BOS.
Dec 26, 2012, 12:52 am
#30
Join Date: Jul 2009
Location: BLR
Programs: AA - EXP, Bonvoy Lifetime Titanium, UK - Gold
Posts: 1,226
What happens if the ticket stock is AA's (ie, 001), but the flight is an AA codeshare flight NOT operated by AA (but is operated by a OW airline) and I have a onward OW connection on a separate ticket? Would the passenger be protected on two separate tickets with a same day connection?
Ticket 1, AA stock, AA codeshare flight, OW operated flight.
Ticket 2, non AA stock, OW operated flight.
Ticket 1, AA stock, AA codeshare flight, OW operated flight.
Ticket 2, non AA stock, OW operated flight.
I have been protected by AA in the past when my codeshare booked AUH-ORD was late and i was flying separate ticket ORD-SEA.. I have no clue how they figured out I was on the AUH incoming flight but when I landed at ORD - Agent was there to tell me I was booked on the next SEA! this was about a year back!! perks of EXP i think..