Oct 16, 2013, 1:53 pm
Last edit by: seawolf
AA Passenger Protection for Itineraries Using Separate AA / oneworld Tickets in SAME PNR
(applies to AA, not other oneworld carriers' policies)
(applies to AA, not other oneworld carriers' policies)
American Airlines policy: Changes to itineraries for passengers holding separate tickets in the SAME PNR:
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. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
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. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA - Updated 8 APR 2020
2018 link link as of 11 May 2018.
24 June 2019 link https://saleslink.aa.com/en-us/docum...ty_(irops).pdf
3 October 2019 link
If the ticket was issued on/after April 8, 2020 – see Schedule Irregularity/IROPS on/after 08APR2020
This Wikipost is up to date as of Sept 2021
OLD links (dead)
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20and%20Ticketing%20Index.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Baggage%20-%20Through%20Checked%20Baggage%20with%20Separate%2 0Tickets.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20Index.pdf
AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets
Sep 8, 2021, 7:12 pm
#331
Join Date: Jul 2016
Location: DC
Programs: AA PPRO, HH Diamond, National EE
Posts: 603
Protection continues through the latest COVID policy April 2020
oneworld Reaccommodations – Separate Tickets
Changes to itineraries for Customers holding separate tickets:
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the
carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of
the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact
AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide
Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the
customer as part of their journey. Example: customer holds a ticket from ABQ-ORD on AA (001 ticket stock) and a
separate ticket on WestJet for continuing travel from ORD-YYZ. If the AA flight is late or cancelled, AA has no
responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may
be affected that they will need to work separately with the other airline for assistance.
oneworld Reaccommodations – Separate Tickets
Changes to itineraries for Customers holding separate tickets:
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the
carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of
the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact
AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide
Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the
customer as part of their journey. Example: customer holds a ticket from ABQ-ORD on AA (001 ticket stock) and a
separate ticket on WestJet for continuing travel from ORD-YYZ. If the AA flight is late or cancelled, AA has no
responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may
be affected that they will need to work separately with the other airline for assistance.
Sep 8, 2021, 7:19 pm
#332
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
I believe the policy on Saleslink is not the complete policy -- AA will protect connections to other oneworld airlines across separate PNRs as well.
Sep 9, 2021, 9:42 am
#333
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
There is no longer a published policy to reflect this protection across separate PNR even if OW.
Sep 9, 2021, 12:54 pm
#334
Join Date: Jul 2016
Location: DC
Programs: AA PPRO, HH Diamond, National EE
Posts: 603
Sep 9, 2021, 12:57 pm
#335
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Oct 21, 2021, 8:54 pm
#337
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
Just providing another data point here, based on a recent experience…
I had separate AA and AS tickets. The AA segments were delayed, potentially causing a misconnect to the AS flight.
I spoke with multiple AA Concierge Key agents, who absolutely refused to acknowledge the AS ticket. They told me they would only rebook me to the final destination on the AA ticket but could not take the AS ticket destination into account.
I ended up making alternative arrangements and never called to check whether AS might consider re-accommodating, but it definitely looks like everything needs to be in the same PNR if you expect to be protected/reaccommodated.
I had separate AA and AS tickets. The AA segments were delayed, potentially causing a misconnect to the AS flight.
I spoke with multiple AA Concierge Key agents, who absolutely refused to acknowledge the AS ticket. They told me they would only rebook me to the final destination on the AA ticket but could not take the AS ticket destination into account.
I ended up making alternative arrangements and never called to check whether AS might consider re-accommodating, but it definitely looks like everything needs to be in the same PNR if you expect to be protected/reaccommodated.
Oct 21, 2021, 9:35 pm
#338
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
It's not a published policy, but the last time this came up, JonNYC tweeted this:
https://twitter.com/xJonNYC/status/1...704838/photo/1
I believe that at the time, the public policy wording was the same (must be same PNR).
https://twitter.com/xJonNYC/status/1...704838/photo/1
I believe that at the time, the public policy wording was the same (must be same PNR).
https://web.archive.org/web/20190118...king_Index.pdf
Best of luck for anyone booking separate tickets with close connection times if the backup plan is to rely on a policy which may or may no longer exist.
Oct 21, 2021, 10:26 pm
#339
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
FWIW SAME PNR was not in language in Jan 2019.
https://web.archive.org/web/20190118...king_Index.pdf
Best of luck for anyone booking separate tickets with close connection times if the backup plan is to rely on a policy which may or may no longer exist.
https://web.archive.org/web/20190118...king_Index.pdf
Best of luck for anyone booking separate tickets with close connection times if the backup plan is to rely on a policy which may or may no longer exist.
Dec 31, 2021, 3:43 am
#340
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,552
Protection continues through the latest COVID policy April 2020
oneworld Reaccommodations – Separate Tickets
Changes to itineraries for Customers holding separate tickets:
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the
carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of
the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact
AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide
Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the
customer as part of their journey. Example: customer holds a ticket from ABQ-ORD on AA (001 ticket stock) and a
separate ticket on WestJet for continuing travel from ORD-YYZ. If the AA flight is late or cancelled, AA has no
responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may
be affected that they will need to work separately with the other airline for assistance.
oneworld Reaccommodations – Separate Tickets
Changes to itineraries for Customers holding separate tickets:
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the
carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of
the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact
AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide
Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the
customer as part of their journey. Example: customer holds a ticket from ABQ-ORD on AA (001 ticket stock) and a
separate ticket on WestJet for continuing travel from ORD-YYZ. If the AA flight is late or cancelled, AA has no
responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may
be affected that they will need to work separately with the other airline for assistance.
Dec 31, 2021, 7:24 am
#341
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Mar 1, 2022, 11:29 am
#343
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Policy suggest no protection if not same PNR amongst other requirements.