Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets

Community
Wiki Posts
Search
Old Oct 16, 2013, 1:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: seawolf
AA Passenger Protection for Itineraries Using Separate AA / oneworld Tickets in SAME PNR
(applies to AA, not other oneworld carriers' policies)
American Airlines policy: Changes to itineraries for passengers holding separate tickets in the SAME PNR:
COLOR]
. . .
Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).

NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.

AA to/from Non-oneworld® Carrier in the Same or Separate PNRs

Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.


AA to/from AA or a oneworld® Carrier in the Same PNR

Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.


AA - Updated 8 APR 2020


2018 link link as of 11 May 2018.
24 June 2019 link https://saleslink.aa.com/en-us/docum...ty_(irops).pdf

3 October 2019 link

If the ticket was issued on/after April 8, 2020 – see Schedule Irregularity/IROPS on/after 08APR2020

This Wikipost is up to date as of Sept 2021



OLD links (dead)
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20and%20Ticketing%20Index.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Baggage%20-%20Through%20Checked%20Baggage%20with%20Separate%2 0Tickets.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20Index.pdf





Print Wikipost

AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets

Thread Tools
 
Search this Thread
 
Old Jan 13, 2017, 10:40 pm
  #256  
 
Join Date: Jan 2012
Location: ORD
Posts: 986
Does anyone have experience with this post the Oneworld changes? Does AA still cover misconnects on separate Oneworld tickets? How about two separate AA tickets?
Bttc is offline  
Old Jan 22, 2017, 1:50 pm
  #257  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The Wikipost contains AA language regarding AA reaccommodation policies for IROPS, etc. updated by AA 18 May 2016 and a link to the policy in PDF form. It doesn't appear the policy has changed or has been superseded by new policy.
JDiver is offline  
Old Jan 25, 2017, 5:31 am
  #258  
 
Join Date: Mar 2001
Location: Atlanta, GA USA
Posts: 267
AA - Aer Lingus (redeemed with BA Avios) protected?

Hello! I have a up coming trip to Europe.

For my domestic flight to ORD, it's on AA (ticketed and operated by AA). I have a 10 hour layover in ORD before traveling on Aer Lingus to Dublin, Ireland. The Aer Lingus ticket is redeemed with British Airways Avios.

Same situation on the return flights with just a shorter connection in ORD (3 hours).

BA is part of OneWorld, but Aer Lingus is not (yet) part of OW.

Does anyone know If I'll be protected through AA's policy or have any experience in the past that can share?

Thanks in advance!
jsy9999 is offline  
Old Jan 30, 2017, 12:32 am
  #259  
 
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
I clearly hope to not to need this. But if there is an IIROP and I have checked luggage, but AA doesn't interline bags, what happens if by the time the first flight lands and bags are retrieved if it's under the 1 hour cutoff for the next OW flight? And do they protect the same cabin as if it was AA to AA?
Gig103 is offline  
Old Jan 30, 2017, 8:34 am
  #260  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by Gig103
I clearly hope to not to need this. But if there is an IIROP and I have checked luggage, but AA doesn't interline bags, what happens if by the time the first flight lands and bags are retrieved if it's under the 1 hour cutoff for the next OW flight? And do they protect the same cabin as if it was AA to AA?
On the first, I rather suspect YMMV. LHR in particular will be bad as they are militant IMO about conformance times at check-in and security.

On the other, I would not count on protection absent both status and a helpful AAgent.

They are *really* trying to push people to paying more to be on a single ticket.
scnzzz is offline  
Old Jan 30, 2017, 8:40 am
  #261  
 
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Originally Posted by jsy9999
Hello! I have a up coming trip to Europe.

For my domestic flight to ORD, it's on AA (ticketed and operated by AA). I have a 10 hour layover in ORD before traveling on Aer Lingus to Dublin, Ireland. The Aer Lingus ticket is redeemed with British Airways Avios.

Same situation on the return flights with just a shorter connection in ORD (3 hours).

BA is part of OneWorld, but Aer Lingus is not (yet) part of OW.

Does anyone know If I'll be protected through AA's policy or have any experience in the past that can share?

Thanks in advance!
With a 10 hour layover on the outbound, you'd need a heck of a delay to need protection! On the return, yeah, 3 hours can be dicey in ORD if you don't have Global Entry and you see a delay of more than an hour...since you'll be coming into T5, have to clear CBP, and schelp your bags over to T3 on the train to check in again.

That said, given two tickets, one of which is non-OW (as of now), I'd not count on protection unless you are proactive and are able to get protection by calling an AAgent in the event of a delay on your EI leg.

FWIW, I don't think it matters whether your EI leg is on avios or cash.
scnzzz is offline  
Old Jan 30, 2017, 2:42 pm
  #262  
 
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Originally Posted by scnzzz
On the first, I rather suspect YMMV. LHR in particular will be bad as they are militant IMO about conformance times at check-in and security.

On the other, I would not count on protection absent both status and a helpful AAgent.

They are *really* trying to push people to paying more to be on a single ticket.
I agree with what you're saying about being dependent on conformance and helpful agents, to the point that I've decided to go to LAX the night before. Even an added hotel expense is worth a fraction of the difference in my fare (Amex companion fare, a delta of $7100 R/T LAX and $13000 R/T PHX).
Gig103 is offline  
Old Mar 27, 2017, 11:20 am
  #263  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I am currently booked MAD-ORD on IB. I would like to purchase a separate AA ticket from ORD to PHX, which would give me a 3 hour ORD connection (within MCT).

If my inbound on IB is late, does the AA policy (assuming not changed before my trip) protect me and get me on a later ORD-PHX flight? My concern is this language in the policy: "In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination." This seems to suggest that it's IB's responsibility to get me to PHX, and (1) I assume IB does not have the same policy, and (2) even if it did, I have no luck ever getting IB to do anything ever.

Let's say the IB flight is 5 hours late, or even gets me there the next day. Can I just show up at customer service in ORD and ask to be flown to PHX?

No checked luggage.
lkar is offline  
Old Mar 27, 2017, 11:38 am
  #264  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,606
Originally Posted by lkar
I am currently booked MAD-ORD on IB. I would like to purchase a separate AA ticket from ORD to PHX, which would give me a 3 hour ORD connection (within MCT).

If my inbound on IB is late, does the AA policy (assuming not changed before my trip) protect me and get me on a later ORD-PHX flight? My concern is this language in the policy: "In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination." This seems to suggest that it's IB's responsibility to get me to PHX, and (1) I assume IB does not have the same policy, and (2) even if it did, I have no luck ever getting IB to do anything ever.

Let's say the IB flight is 5 hours late, or even gets me there the next day. Can I just show up at customer service in ORD and ask to be flown to PHX?

No checked luggage.
Go to IB first at ORD, and ask for reaccommodation. If IB refuses, go to AA and tell them that IB refused to reaccomodate you. AA will ensure that you are reaccomodated. But be sure to carry with you a print out of the reaccomodation policy if you can still find it.

Also, note that if the IB flight is substantially delayed for reasons within IB's control, you should be entitled to substantial cash compensation under EC261/2004. You might have to fight to get it, though.
guv1976 is offline  
Old Mar 27, 2017, 12:50 pm
  #265  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Got it -- thanks for the advice!
lkar is offline  
Old Mar 29, 2017, 1:23 am
  #266  
 
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MB Ti; HH Diamond; IHG Plat; RR Gold
Posts: 530
I'm in the process of ticketing an ex-EU TATL with a TA. This involves connecting to a domestic side trip, with all segments in a single PNR (albeit priced as two separate returns). Ticket stock is 001, all segments are on AA (except the last leg to "AAA", which is an AA codeshare on AY).

Itinerary would be:

AAA-BBB-CCC-DDD//DDD-CCC-EEE-CCC-DDD//DDD-CCC-FFF-AAA*

AAA - TATL leg
* - AA Codeshare on AY

Can anyone confirm that the above would be protected incase of a misconnect? I'm particularly thinking of the "DDD" connections, as these are tight turnarounds (90mins, with baggage) and there are limited alternative routing's on the same day.
dakaix is offline  
Old Mar 29, 2017, 3:10 am
  #267  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,624
If this is all part of one ticketed itinerary, then there is no issue at all

If you have sectors such that you are going to do AAA-BBB-AAA with no stopover in BBB, you will have the issue that you will need to collect bags and check back in
Dave Noble is offline  
Old Mar 29, 2017, 5:37 am
  #268  
 
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MB Ti; HH Diamond; IHG Plat; RR Gold
Posts: 530
Originally Posted by Dave Noble
If this is all part of one ticketed itinerary, then there is no issue at all

If you have sectors such that you are going to do AAA-BBB-AAA with no stopover in BBB, you will have the issue that you will need to collect bags and check back in
Thanks for the quick reply Dave Noble! I'm expecting there will be a need to collect the bag and check-in again on each DDD turn; simply because we're routing through CCC twice on the same day (and therefore the bag tag couldn't have the same code twice).

I've allowed 90mins on the outbound routing to handle this, in the knowledge that there is another flight 1hr later should there be any delays. Likewise on the return we have 130mins in hand... however there isn't a later flight there that would connect to our TATL (without a re-route).

Given in this case that DDD is actually San Antonio (SAT) I've judged (based on the terminal map) that this should be plenty of time... unless of IRROPS, but then we should be protected anyhow. However I'm willing to be contradicted by anyone with local knowledge!
dakaix is offline  
Old Apr 23, 2017, 1:02 am
  #269  
 
Join Date: Oct 2015
Location: Derbyshire, UK
Programs: BA Gold, AVIS Presidents Club
Posts: 165
Assuming this is the correct thread for this question.
Travelling through JFK on two separate tickets with a 90 minute connection time. with checked baggage. I f I don't make the connection is it protected would AA get me on the next AA flight JFK to LHR without a fee?
current itinerary arrive at JFK from MIA at 18:30 second ticket departs JFK to LHR at 20:00
All on AA.
MCT at JFK is 75mins D/I and I have 90 in theory.
Infocustv is offline  
Old Apr 30, 2017, 2:26 pm
  #270  
 
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
And how about the issue of a AA Codeshare? The above example was all on one ticket but what if...

AS metal (AA codeshare) AA stock, SEA-SFO (first ticket)
AA metal SFO-JFK (second ticket)

Would OW protections still be in place for the AS flight? I don't see why not, right?
mrkymark is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.