Oct 16, 2013, 1:53 pm
Last edit by: seawolf
AA Passenger Protection for Itineraries Using Separate AA / oneworld Tickets in SAME PNR
(applies to AA, not other oneworld carriers' policies)
(applies to AA, not other oneworld carriers' policies)
American Airlines policy: Changes to itineraries for passengers holding separate tickets in the SAME PNR:
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. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
COLOR]
. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA - Updated 8 APR 2020
2018 link link as of 11 May 2018.
24 June 2019 link https://saleslink.aa.com/en-us/docum...ty_(irops).pdf
3 October 2019 link
If the ticket was issued on/after April 8, 2020 – see Schedule Irregularity/IROPS on/after 08APR2020
This Wikipost is up to date as of Sept 2021
OLD links (dead)
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20and%20Ticketing%20Index.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Baggage%20-%20Through%20Checked%20Baggage%20with%20Separate%2 0Tickets.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20Index.pdf
AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets
Aug 19, 2015, 8:12 am
#196
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Aug 19, 2015, 11:19 am
#198
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Here is where some of the data comes from. Everyone should bookmark this and read through everything to become familiar with some policies.
http://www.aasaleslink.com
http://www.aasaleslink.com
Last edited by JonNYC; Aug 19, 2015 at 11:29 am
Aug 31, 2015, 5:24 pm
#199
Join Date: Feb 2014
Posts: 907
What happened to the AA website talking about this Endorsement Waiver Agreement? Any idea where it actually went?
James.
Oct 7, 2015, 11:36 am
#200
Join Date: Aug 2014
Programs: A3 Miles+Bonus
Posts: 30
Is anyone aware of circumstances/ticketing arrangements that would fall outside of the coverage of this Endorsement Waiver Agreement?
Currently have a YYZ-LHR-HEL-PEK booked (issued by AY) with YYZ-LHR operated by BA departing 18:30; contemplating booking an AA saver award DCA-YYZ with arrival at 16:45.
AA/BA both in T3 at YYZ, and not checking any baggage, but just want to make sure I'm covered in the event I decide to book that conx.
Currently have a YYZ-LHR-HEL-PEK booked (issued by AY) with YYZ-LHR operated by BA departing 18:30; contemplating booking an AA saver award DCA-YYZ with arrival at 16:45.
AA/BA both in T3 at YYZ, and not checking any baggage, but just want to make sure I'm covered in the event I decide to book that conx.
Oct 7, 2015, 1:23 pm
#201
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
Is anyone aware of circumstances/ticketing arrangements that would fall outside of the coverage of this Endorsement Waiver Agreement?
Currently have a YYZ-LHR-HEL-PEK booked (issued by AY) with YYZ-LHR operated by BA departing 18:30; contemplating booking an AA saver award DCA-YYZ with arrival at 16:45.
AA/BA both in T3 at YYZ, and not checking any baggage, but just want to make sure I'm covered in the event I decide to book that conx.
Currently have a YYZ-LHR-HEL-PEK booked (issued by AY) with YYZ-LHR operated by BA departing 18:30; contemplating booking an AA saver award DCA-YYZ with arrival at 16:45.
AA/BA both in T3 at YYZ, and not checking any baggage, but just want to make sure I'm covered in the event I decide to book that conx.
Oct 18, 2015, 12:35 am
#202
Join Date: Aug 2014
Programs: A3 Miles+Bonus
Posts: 30
Yes, I was the very first one to post that site on FT, but doesn't address the issue of this claim of this alleged OneWorld policy mirroring/similar/reflective of this policy. Very possible there is something, would love to see the thing itself-- would be awfully useful to know more about that policy.
https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf
Under the section "oneworld Reaccommodations: Separate Tickets" - hopefully this helps having an actual document to refer to for folks looking to invoke this in ticketing interactions.
Oct 18, 2015, 6:28 am
#204
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Just found the official language on the AA Sales Link website:
https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf
Under the section "oneworld Reaccommodations: Separate Tickets" - hopefully this helps having an actual document to refer to for folks looking to invoke this in ticketing interactions.
https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf
Under the section "oneworld Reaccommodations: Separate Tickets" - hopefully this helps having an actual document to refer to for folks looking to invoke this in ticketing interactions.
http://www.flyertalk.com/forum/25191458-post191.html
Oct 18, 2015, 12:05 pm
#205
Join Date: Aug 2014
Programs: A3 Miles+Bonus
Posts: 30
Yes, was noted a couple of months ago upthread:
http://www.flyertalk.com/forum/25191458-post191.html
http://www.flyertalk.com/forum/25191458-post191.html
Do SkyTeam and Star Alliance have similar policies that anyone is aware of? Or DL/UA having similar policies for DL/UA to ST/*A operated flights on separate tickets?
Oct 19, 2015, 9:18 pm
#206
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
I just helped family book DFW-CDG round trip in J in the recent sale last week. We couldn't get it to price out at the sale price from their home airport, so we figured we'd book the domestic piece separately. Now I'm looking and wondering how much protection they'll have in the case of a missed flight. I see the policy in the thread, but how much difficulty is involved in case of Irrops?
The DFW-LHR flight is on BA metal and ticket stock, and they'd be flying into DFW on AA (American Eagle to be precise) metal and ticket stock. The connection I'm looking at is 1h45m. How risky is that? The other option is 6am flight with 10 hour connection. Or they could drive an extra hour each way to a larger airport (MSY) that has lots of daily flights to DFW to choose from, but that's not preferred.
ETA: on the way back they'd have a 4+ hour layover so I'm not worried about that (plus it's a lot cheaper to get them home from Dallas than to rebook their whole trip if they were to miss the outbound connection in worst case scenario).
The DFW-LHR flight is on BA metal and ticket stock, and they'd be flying into DFW on AA (American Eagle to be precise) metal and ticket stock. The connection I'm looking at is 1h45m. How risky is that? The other option is 6am flight with 10 hour connection. Or they could drive an extra hour each way to a larger airport (MSY) that has lots of daily flights to DFW to choose from, but that's not preferred.
ETA: on the way back they'd have a 4+ hour layover so I'm not worried about that (plus it's a lot cheaper to get them home from Dallas than to rebook their whole trip if they were to miss the outbound connection in worst case scenario).
Last edited by dukerau; Oct 19, 2015 at 9:52 pm
Nov 10, 2015, 7:10 am
#208
Join Date: Aug 2008
Location: South Park, Metropolis
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