Oct 16, 2013, 1:53 pm
Last edit by: seawolf
AA Passenger Protection for Itineraries Using Separate AA / oneworld Tickets in SAME PNR
(applies to AA, not other oneworld carriers' policies)
(applies to AA, not other oneworld carriers' policies)
American Airlines policy: Changes to itineraries for passengers holding separate tickets in the SAME PNR:
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. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
COLOR]
. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA - Updated 8 APR 2020
2018 link link as of 11 May 2018.
24 June 2019 link https://saleslink.aa.com/en-us/docum...ty_(irops).pdf
3 October 2019 link
If the ticket was issued on/after April 8, 2020 – see Schedule Irregularity/IROPS on/after 08APR2020
This Wikipost is up to date as of Sept 2021
OLD links (dead)
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20and%20Ticketing%20Index.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Baggage%20-%20Through%20Checked%20Baggage%20with%20Separate%2 0Tickets.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20Index.pdf
AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets
Jun 25, 2015, 3:27 pm
#151
Join Date: Jan 2014
Location: NYC
Programs: AA EXP, UA 1K, Hilton Diamond, Marriott Platinum
Posts: 223
What rules apply in the following case?
CX flight booked as an AA award (001 ticket, CX flight numbers): BKK-HKG-NRT
CX flight booked as a paid ticket issued by AA (001 ticket, CX flight numbers): NRT-HKG-JFK
If one of the segments on the BKK-HKG-NRT routing delays me to cause me to miss the CX flight from NRT, what happens? Is either CX or AA responsible for rerouting me to my final destination of JFK? I don't think this would fall under the policy in this thread's wiki since it's not an AA-operated or AA-marketed flight, so would CX bear responsibility despite 001 tickets?
CX flight booked as an AA award (001 ticket, CX flight numbers): BKK-HKG-NRT
CX flight booked as a paid ticket issued by AA (001 ticket, CX flight numbers): NRT-HKG-JFK
If one of the segments on the BKK-HKG-NRT routing delays me to cause me to miss the CX flight from NRT, what happens? Is either CX or AA responsible for rerouting me to my final destination of JFK? I don't think this would fall under the policy in this thread's wiki since it's not an AA-operated or AA-marketed flight, so would CX bear responsibility despite 001 tickets?
Jun 25, 2015, 3:34 pm
#152
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Other than what used to be published by AA in its open sites to agents, there is no published policy that would require CX to do anything other than refer the passenger back to AA to deal with rebooking ( if fare allows it and any change fees paid ) as a no show
You are responsible for getting to NRT on time for your unrelated booking to USA
CX may assist on the day ( and I would suggest that there is a better chance that it will if the ticket is issued by CX rather than AA ) , but make sure to allow plenty of time in NRT between flights in case you find that it wont
You are responsible for getting to NRT on time for your unrelated booking to USA
CX may assist on the day ( and I would suggest that there is a better chance that it will if the ticket is issued by CX rather than AA ) , but make sure to allow plenty of time in NRT between flights in case you find that it wont
Jun 25, 2015, 6:29 pm
#153
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Although the webpage has presumably been moved and is now gated, is there a URL we could point an AA employee to so they can read the policy themselves instead of trusting a printed copy of a webpage that the passenger may have?
Or something we can tell the employee like "Can you go to internal system x and search for the terms y and z to point them to the policy?
Or something we can tell the employee like "Can you go to internal system x and search for the terms y and z to point them to the policy?
Agency Reference -> Booking and Ticketing -> oneworld Reaccommodation- Separate Tickets
Changes to itineraries for Customers holding separate tickets:
AA to/from Non- oneworld® Carrier
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility
for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier
If a customer is holding separate tickets on AA or another oneworld carrier, customers holding separate tickets where travel is on oneworld airlines should be treated as through ticketed Customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA to/from Non- oneworld® Carrier
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility
for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier
If a customer is holding separate tickets on AA or another oneworld carrier, customers holding separate tickets where travel is on oneworld airlines should be treated as through ticketed Customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
Jun 25, 2015, 8:19 pm
#154
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Other than what used to be published by AA in its open sites to agents, there is no published policy that would require CX to do anything other than refer the passenger back to AA to deal with rebooking ( if fare allows it and any change fees paid ) as a no show
You are responsible for getting to NRT on time for your unrelated booking to USA
CX may assist on the day ( and I would suggest that there is a better chance that it will if the ticket is issued by CX rather than AA ) , but make sure to allow plenty of time in NRT between flights in case you find that it wont
You are responsible for getting to NRT on time for your unrelated booking to USA
CX may assist on the day ( and I would suggest that there is a better chance that it will if the ticket is issued by CX rather than AA ) , but make sure to allow plenty of time in NRT between flights in case you find that it wont
PVG-HKG delayed due to ATC...surprise surprise. Got to HKG a good 45 minutes after HKG-JFK departed. Was already proactively rebooked on evening HKG-JFK upon arrival. Original HKG-JFK was a First award. Not sure if that played a role. Had to spend 3 extra hours in CX F lounge. The horror.
Jun 26, 2015, 9:35 am
#155
Join Date: Jun 2009
Location: TPA
Programs: DL Diamond, HH Diamond, IHG Plat, Marriott Gold
Posts: 1,256
What options do I have here...
Booked in J KUL-HKG on MH and HKG-DFW on AA. MH448 to HKG recently (according to the MH restructuring thread and A.net) cancelled and is no longer bookable, just hasn't reflected on AA's side yet.
I already had one schedule change (on the domestic DFW-TPA) portion so they unlocked seats in J on the HKG-DFW flight in the first place.
Question is, would it be feasible for AA to put me on MH to PVG then AA's 787 to DFW? Still allows me to make my TPA connection and keeps me on a similar product. CX flight's don't get me to TPA in time (either a LAX redeye or overnight elsewhere).
When I called the agent couldn't change anything yet since their system wasn't yet aware of the schedule change, but she did say MH was open for us to get to PVG but not on AA (but stressed it'll be a 'different story' once the schedule change hits).
What are my options? Will AA protect me through PVG? How hard should I push it? I don't exactly want to be stuck on a 2-3-2 777 out of Asia...
Booked in J KUL-HKG on MH and HKG-DFW on AA. MH448 to HKG recently (according to the MH restructuring thread and A.net) cancelled and is no longer bookable, just hasn't reflected on AA's side yet.
I already had one schedule change (on the domestic DFW-TPA) portion so they unlocked seats in J on the HKG-DFW flight in the first place.
Question is, would it be feasible for AA to put me on MH to PVG then AA's 787 to DFW? Still allows me to make my TPA connection and keeps me on a similar product. CX flight's don't get me to TPA in time (either a LAX redeye or overnight elsewhere).
When I called the agent couldn't change anything yet since their system wasn't yet aware of the schedule change, but she did say MH was open for us to get to PVG but not on AA (but stressed it'll be a 'different story' once the schedule change hits).
What are my options? Will AA protect me through PVG? How hard should I push it? I don't exactly want to be stuck on a 2-3-2 777 out of Asia...
Jun 26, 2015, 10:31 am
#156
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
What options do I have here...
Booked in J KUL-HKG on MH and HKG-DFW on AA. MH448 to HKG recently (according to the MH restructuring thread and A.net) cancelled and is no longer bookable, just hasn't reflected on AA's side yet.
I already had one schedule change (on the domestic DFW-TPA) portion so they unlocked seats in J on the HKG-DFW flight in the first place.
Question is, would it be feasible for AA to put me on MH to PVG then AA's 787 to DFW? Still allows me to make my TPA connection and keeps me on a similar product. CX flight's don't get me to TPA in time (either a LAX redeye or overnight elsewhere).
When I called the agent couldn't change anything yet since their system wasn't yet aware of the schedule change, but she did say MH was open for us to get to PVG but not on AA (but stressed it'll be a 'different story' once the schedule change hits).
What are my options? Will AA protect me through PVG? How hard should I push it? I don't exactly want to be stuck on a 2-3-2 777 out of Asia...
Booked in J KUL-HKG on MH and HKG-DFW on AA. MH448 to HKG recently (according to the MH restructuring thread and A.net) cancelled and is no longer bookable, just hasn't reflected on AA's side yet.
I already had one schedule change (on the domestic DFW-TPA) portion so they unlocked seats in J on the HKG-DFW flight in the first place.
Question is, would it be feasible for AA to put me on MH to PVG then AA's 787 to DFW? Still allows me to make my TPA connection and keeps me on a similar product. CX flight's don't get me to TPA in time (either a LAX redeye or overnight elsewhere).
When I called the agent couldn't change anything yet since their system wasn't yet aware of the schedule change, but she did say MH was open for us to get to PVG but not on AA (but stressed it'll be a 'different story' once the schedule change hits).
What are my options? Will AA protect me through PVG? How hard should I push it? I don't exactly want to be stuck on a 2-3-2 777 out of Asia...
Jul 13, 2015, 7:47 am
#157
Join Date: Nov 2010
Programs: AA PLT 3MM
Posts: 1,135
This article http://viewfromthewing.boardingarea....ghts-go-wrong/ from View From the Wing suggests that this protection is actually a OneWorld policy - albeit undocumented for public consumption.
Jul 13, 2015, 10:24 am
#158
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
This article http://viewfromthewing.boardingarea....ghts-go-wrong/ from View From the Wing suggests that this protection is actually a OneWorld policy - albeit undocumented for public consumption.
Jul 22, 2015, 10:24 am
#160
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
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Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Jul 22, 2015, 10:31 am
#161
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Wirelessly posted (Blackberry8700c: Mozilla/5.0 (iPhone; CPU iPhone OS 8_4 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) CriOS/43.0.2357.61 Mobile/12H143 Safari/600.1.4)
Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Jul 22, 2015, 10:41 am
#162
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Wirelessly posted (Blackberry8700c: Mozilla/5.0 (iPhone; CPU iPhone OS 8_4 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) CriOS/43.0.2357.61 Mobile/12H143 Safari/600.1.4)
Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
AA alone had such a policy, but has recently changed its website and no longer publishes such a policy. The policy remains on its back pages for TA's, although it is unclear whether that is simply poor site maintenance.
Also worth noting that AA's policy only covered "irregularities" not such broader problems as advance schedule changes and the like.
None of this is to suggest that you can't enlist an agent to be helpful even if that "help" is not required by policy. It does, however, suggest a very light touch, lest an agent make entries in the PNR notes which tie the hands of a later agent who might be better disposed.
Jul 22, 2015, 11:12 am
#163
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Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
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Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Yes as long as the other connecting flight is AA.
Jul 22, 2015, 11:15 am
#164
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Join Date: Dec 2003
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Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Since it is AA that has the policy that used to be visible, it would be AA to take it up with ; BA publishes no such benefit
Well, AA's policy said that the late-delivering carrier would be responsible for re-accommodating the passenger. But since it's AA's policy, intervention by AA might be required even if BA is the late-delivering carrier.
Originally Posted by Dave Noble
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Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Ugh had a ba agent try and deny a ticket this week because they didn't believe the policy would allow this. He was convinced American was in error and wasted an hour of my time trying to prove me wrong. Annoying.
Jul 22, 2015, 11:47 am
#165
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
If this wasn't a connection between AA and BA , then the policy would not be applicable