Oct 16, 2013, 1:53 pm
Last edit by: seawolf
AA Passenger Protection for Itineraries Using Separate AA / oneworld Tickets in SAME PNR
(applies to AA, not other oneworld carriers' policies)
(applies to AA, not other oneworld carriers' policies)
American Airlines policy: Changes to itineraries for passengers holding separate tickets in the SAME PNR:
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. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
COLOR]
. . . Link for a printable PDF; (see "oneworld Reaccommodations: Separate Tickets" within).
NOTE: as oneworld have changed their policy to not require through-checking and misconnect protection of member airlines as of 1 Jun 2016 (AY, BA, QF, QR have already changed their policies and no longer offer these prior alliance passenger services), be aware AA could potentially change their policies at any time if they choose to.
AA to/from Non-oneworld® Carrier in the Same or Separate PNRs
Schedule Irregularity procedures and AA Conditions of Carriage do not apply to separate tickets purchased by the customer as part of their journey. Example: customer holds a ticket from ABQ-ORD-ABQ on AA (001 ticket stock) and a separate ticket on another carrier for continuing travel from ORD. If the AA flight is late or cancelled, AA has no responsibility for onward travel on a separate ticket for travel on a non- oneworld carrier. Advise customers who may be affected that they will need to work separately with the other airline for assistance.
AA to/from AA or a oneworld® Carrier in the Same PNR
Customers should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is for travel on a oneworld carrier.
AA - Updated 8 APR 2020
2018 link link as of 11 May 2018.
24 June 2019 link https://saleslink.aa.com/en-us/docum...ty_(irops).pdf
3 October 2019 link
If the ticket was issued on/after April 8, 2020 – see Schedule Irregularity/IROPS on/after 08APR2020
This Wikipost is up to date as of Sept 2021
OLD links (dead)
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20and%20Ticketing%20Index.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Baggage%20-%20Through%20Checked%20Baggage%20with%20Separate%2 0Tickets.pdf
https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking%20Index.pdf
AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets
Dec 29, 2012, 2:12 pm
#31
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
Sadly no... I paid for the original and had to piggyback the Icelandair flight & someone else is paying. Booked at two totally different times. Plan for now will be to call AA 12 hrs prior to the earlier flight and try to get confirmed. Recent weather delays making me quite nervous. (I would never ever normally do two separate tickets/airlines if I had a choice!)
Dec 29, 2012, 5:23 pm
#32
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
You might call AA and have them append information you are arriving etc. etc. into the PNR - it might make it easier to get assistance for your onward travel if you have delays with your connection. But I understand your nervousness - there are no guarantees with this type of situation, though in my experience AA will try to do the right thing (and I like making it easier for them to do so by putting a note in the record, and calling if at all practicable if I see the delay coming).
Sadly no... I paid for the original and had to piggyback the Icelandair flight & someone else is paying. Booked at two totally different times. Plan for now will be to call AA 12 hrs prior to the earlier flight and try to get confirmed. Recent weather delays making me quite nervous. (I would never ever normally do two separate tickets/airlines if I had a choice!)
Dec 31, 2012, 11:05 am
#33
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
You might call AA and have them append information you are arriving etc. etc. into the PNR - it might make it easier to get assistance for your onward travel if you have delays with your connection. But I understand your nervousness - there are no guarantees with this type of situation, though in my experience AA will try to do the right thing (and I like making it easier for them to do so by putting a note in the record, and calling if at all practicable if I see the delay coming).
Jan 2, 2013, 2:19 pm
#34
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
Adding to the above information, after asking the agent at SFO check-in to note my record (which she did, I believe), she also said that AA has a baggage agreement with Icelandair (she may have meant other/all airlines, I couldn't tell), and that I could show my itinerary at check-in leaving MSY and have my bag checked through to LHR.
(I only worry a bit that being at MSY, it's a litle ummmm... provincial, and I just hope the agents are savvy enough to get it and do this without hassle.)
I thought this was a good thing to know and as it's relevant to anyone looking for similar answers, I'm posting as an FYI. I'll report back on my results.
(I only worry a bit that being at MSY, it's a litle ummmm... provincial, and I just hope the agents are savvy enough to get it and do this without hassle.)
I thought this was a good thing to know and as it's relevant to anyone looking for similar answers, I'm posting as an FYI. I'll report back on my results.
Jan 24, 2013, 4:53 am
#35
Join Date: Dec 2012
Location: LGW
Programs: BAEC Silver
Posts: 762
Advice needed.
I am flying from JFK to Lhr on ba(2-4-1 booking) and need to get from Montreal to JFK, however the flight time i can get costs more than double other aa flights to LGA or earlier to jfk So, do aa cover a connection between carries ba and aa even If I travel between airports? if I leave enough time (6hours)
Thanks J
I am flying from JFK to Lhr on ba(2-4-1 booking) and need to get from Montreal to JFK, however the flight time i can get costs more than double other aa flights to LGA or earlier to jfk So, do aa cover a connection between carries ba and aa even If I travel between airports? if I leave enough time (6hours)
Thanks J
Last edited by Jenzo; Jan 24, 2013 at 6:10 am Reason: Worlds out of place
Jan 24, 2013, 8:36 am
#36
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Cheers.
Jan 24, 2013, 10:49 am
#37
Join Date: Apr 2009
Location: Austin, TX
Programs: AA PLT
Posts: 73
So a few months ago I had separate tickets on BA and AA. BA from Baku to London, then AA from London to DFW. BA changed their flight by 12 hours, such that I had to change my AA return flight, which cost me $500.
Should I not have had to pay to change my AA flight???
Should I not have had to pay to change my AA flight???
Jan 24, 2013, 12:27 pm
#39
Join Date: Nov 2010
Programs: AA PLT 3MM
Posts: 1,135
Jan 24, 2013, 12:55 pm
#40
Join Date: Apr 2007
Posts: 727
I disagree - it should be covered by this rule: http://www.aa.com/i18n/agency/Bookin...tkt_policy.jsp
Jan 24, 2013, 2:49 pm
#41
Join Date: Apr 2009
Location: Austin, TX
Programs: AA PLT
Posts: 73
It does say customers holding separate tickets "should be treated as through ticketed passengers." If both of my flights were on the same ticket and they changed one flight, they'd have to change the second flight too, right?
Jan 24, 2013, 2:52 pm
#42
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
Rescheduling is a disruption. Just keep pressing AA. Do the hang up and call back method until you find an agent that sees it your way. Do not get into an argument because the AAgent might notate your PNR.
Jan 24, 2013, 2:52 pm
#43
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Cheers.
Jan 24, 2013, 8:07 pm
#44
Original Member
Original Poster
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
I disagree - it should be covered by this rule: http://www.aa.com/i18n/agency/Bookin...tkt_policy.jsp
I also think the rule applies to day of departure scenarios.
SCHEDULE IRREGULARITY is defined by AA as:
An unplanned change or cancellation which normally occurs on the day of departure, but can occur up to 72 hours prior to the schedule departure. Examples - mechanical, ATC (Air Traffic Control), crew legality, weather, etc.
http://www.aa.com/i18n/agency/Bookin...ule_240_80.jsp
Jul 9, 2013, 12:30 pm
#45
Join Date: May 2008
Location: YYZ
Posts: 2,636
Wanted to bounce this itinerary off you to see if I'm protected under this policy. I assume I am given that all flights are on AA or MX MQ metal and both separate ticket connections are well within the MCTs at the respective airports (JFK/LGA).
If there is a disruption, do I have to rely on the same inventory buckets to be available or will any seat on the next available flight be fair game? I'm also wondering whether a disruption on the ANC - MIA - BDA sector would push me down to Y as the fare base is MCE5UPV1
Thanks
Code:
Ticket 1 YYZ - LGA U-award fare 125 (BA) Ticket Stock
Layover: 2:35
Ticket 2 LGA - DFW - ANC Q-revenue fare 001 (AA) Ticket Stock
Ticket 3 ANC - DFW - MIA - BDA A/I-revenue fare 001 (AA) Ticket Stock
Ticket 4 BDA - JFK T-award fare 125 (BA) Ticket Stock
Layover 4:15
Ticket 5 JFK - YYZ U-award fare 125 (BA) Ticket Stock
Thanks
Last edited by evanderm; Jul 10, 2013 at 12:56 pm Reason: correction