Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
May 31, 2023, 12:21 pm
#2626
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
It's not a huge issue as it's always been things I needed to buy and I prefer ordering online, but it still annoys me and isn't worth the energy to fight for the extra points.
May 31, 2023, 2:03 pm
#2627
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,447
I have booked five hotels on the Booking.com website and two on the AA specific booking.com site and I have never received a single mile from any stay. I have sent them all proof etc and they send back some language about it taking up to nine months to post and to get back to them then. Two of the stays were a year ago and still no miles. Wasted hours of time trying to get the miles and finally gave up.
If you booked a hotel directly through bookaahotels.com, and never got your points, then contact bookaahotels directly:
[email protected]
(800) 944-0966
(773) 661-4735
I would not reach out to American Airlines directly, as I don't believe they will be able to assist you with either of these issues.
Additionally, for ANY transactions made through bookaahotels.com, or aadvantage shopping, I would recommend taking screenshots or photos with your phone, every step of the way, to prove the amount of points you should be receiving.
May 31, 2023, 11:03 pm
#2628
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,516
Could try going to My Account - Recent Transactions on the AA eShopping page to see if there is a match between the miles that are showing there for one or more transactions (which also includes the vendor) and your main AA account.
Jun 1, 2023, 3:56 pm
#2629
Join Date: Jul 2013
Programs: AA ExecPlat, Marriott LT Titanium, HH Diamond, UA Silver
Posts: 131
I saw the same thing. I believe for me these are past stays that I booked through AAdvantage eShopping portal. I used to complain that Marriott stays I booked through the portal never seemed to post, and when I would submit a missing miles request, I would hear back it took 90 days (or something like that) and I would usually forget about it. I should probably try to figure it all out, but have kind of just moved on. Glad points hit, and too lazy to research what they're for.
Jun 1, 2023, 5:37 pm
#2630
Join Date: Jan 2006
Posts: 112
From May 26-May28 the portal reversed 24 QVC purchases totaling 2575 miles without cause. All items have been received and paid for. I submitted an inquiry but has that happened to anyone else? A bulk removal of purchases like this?
Of course, I noticed none of my Viator tours, completed and paid for were credited.
I'm sure that there is hundreds of dollars worth of Sam's club purchases are missing.
I don't have time or the energy for this nonsense. Can someone recommend another shopping portal that might be more reliable? I used uPromise for years but I can easily tell that this one only credits a fraction of the miles I am owed.
Of course, I noticed none of my Viator tours, completed and paid for were credited.
I'm sure that there is hundreds of dollars worth of Sam's club purchases are missing.
I don't have time or the energy for this nonsense. Can someone recommend another shopping portal that might be more reliable? I used uPromise for years but I can easily tell that this one only credits a fraction of the miles I am owed.
Jun 1, 2023, 7:28 pm
#2631
Join Date: Jan 2011
Location: Washington, D.C.
Programs: AA, but I play the field
Posts: 1,440
Rakuten, although that won't get you AA miles -- either cashback or Amex points. It also has a potential timing disadvantage in that it only makes lump sum payments (of cash or MR points) on a quarterly basis. However the transactions themselves post pretty immediately and reliabily and are easy to track on their site. And when I've had any problems at all the customer service response is speedy and always positive. The Points Guy and other bloggers have writeups if you want to explore further. Ironically Rakuten purchased Cartera not so long ago, but it seems that Rakuten's own interface and staffing has not migrated over to the AA portal.
Jun 2, 2023, 6:54 am
#2632
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,447
From May 26-May28 the portal reversed 24 QVC purchases totaling 2575 miles without cause. All items have been received and paid for. I submitted an inquiry but has that happened to anyone else? A bulk removal of purchases like this?
Of course, I noticed none of my Viator tours, completed and paid for were credited.
I'm sure that there is hundreds of dollars worth of Sam's club purchases are missing.
I don't have time or the energy for this nonsense. Can someone recommend another shopping portal that might be more reliable? I used uPromise for years but I can easily tell that this one only credits a fraction of the miles I am owed.
Of course, I noticed none of my Viator tours, completed and paid for were credited.
I'm sure that there is hundreds of dollars worth of Sam's club purchases are missing.
I don't have time or the energy for this nonsense. Can someone recommend another shopping portal that might be more reliable? I used uPromise for years but I can easily tell that this one only credits a fraction of the miles I am owed.
2) What was the result of your inquiries for your missing Viator tour points?
3) What was the result for your inquiries for specific transactions from Sam's transactions that are missing?
The process for missing points is pretty straight forward to submit online. And if you have proof substantiating your claims, submit your proof, and have patience, in my experience you will get your points.
Jun 2, 2023, 3:06 pm
#2633
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,447
I was happy when I purchased a Traeger 575 Pro last weekend from Ace hardware at 4 points per dollar (already posted).
The same smoker is available today from Bass Pro for 8x …. And $100 less. ☹️
Good way to earn points if anyone is planning on buying a Traeger.
….. It also went on sale today from my local Ace… so the local Ace will let me return (on paper) the online purchase, and re-purchase it from their store for $100 less…but this will result in about 3800 points getting clawed back.
Would you opt for the $100? Or keep the 3800 points?
The same smoker is available today from Bass Pro for 8x …. And $100 less. ☹️
Good way to earn points if anyone is planning on buying a Traeger.
….. It also went on sale today from my local Ace… so the local Ace will let me return (on paper) the online purchase, and re-purchase it from their store for $100 less…but this will result in about 3800 points getting clawed back.
Would you opt for the $100? Or keep the 3800 points?
Jun 2, 2023, 4:09 pm
#2634
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
I was happy when I purchased a Traeger 575 Pro last weekend from Ace hardware at 4 points per dollar (already posted).
The same smoker is available today from Bass Pro for 8x …. And $100 less. ☹️
Good way to earn points if anyone is planning on buying a Traeger.
….. It also went on sale today from my local Ace… so the local Ace will let me return (on paper) the online purchase, and re-purchase it from their store for $100 less…but this will result in about 3800 points getting clawed back.
Would you opt for the $100? Or keep the 3800 points?
The same smoker is available today from Bass Pro for 8x …. And $100 less. ☹️
Good way to earn points if anyone is planning on buying a Traeger.
….. It also went on sale today from my local Ace… so the local Ace will let me return (on paper) the online purchase, and re-purchase it from their store for $100 less…but this will result in about 3800 points getting clawed back.
Would you opt for the $100? Or keep the 3800 points?
Jun 2, 2023, 4:58 pm
#2635
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
I was happy when I purchased a Traeger 575 Pro last weekend from Ace hardware at 4 points per dollar (already posted).
The same smoker is available today from Bass Pro for 8x …. And $100 less. ☹️
Good way to earn points if anyone is planning on buying a Traeger.
….. It also went on sale today from my local Ace… so the local Ace will let me return (on paper) the online purchase, and re-purchase it from their store for $100 less…but this will result in about 3800 points getting clawed back.
Would you opt for the $100? Or keep the 3800 points?
The same smoker is available today from Bass Pro for 8x …. And $100 less. ☹️
Good way to earn points if anyone is planning on buying a Traeger.
….. It also went on sale today from my local Ace… so the local Ace will let me return (on paper) the online purchase, and re-purchase it from their store for $100 less…but this will result in about 3800 points getting clawed back.
Would you opt for the $100? Or keep the 3800 points?
Jun 5, 2023, 12:08 pm
#2636
Join Date: Aug 2022
Programs: UA Silver, AA Plat Pro
Posts: 93
Motley Fool terms and conditions on AA eShopping say offer is valid once per year. I signed up in April of 2022 and cancelled before renewing in April 2023. Now it is June and I tried to sign up again for another bonus through AA eShopping portal, but I get to a screen on Fool's website that says I am not qualified for this offer. Does anyone know how long I might have to wait before I can get a new subscription with the shopping portal link?
Jun 5, 2023, 3:22 pm
#2637
Join Date: Dec 2000
Location: New York City
Programs: AA EXP, DL DM, SPG Plat, Hilton Gold
Posts: 2,127
Motley Fool terms and conditions on AA eShopping say offer is valid once per year. I signed up in April of 2022 and cancelled before renewing in April 2023. Now it is June and I tried to sign up again for another bonus through AA eShopping portal, but I get to a screen on Fool's website that says I am not qualified for this offer. Does anyone know how long I might have to wait before I can get a new subscription with the shopping portal link?
Jun 7, 2023, 6:54 pm
#2638
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
When making a purchase in a foreign currency (in this case @ Marriott, w/ British Pounds), how do they calculate the earnings? Is it the mileage * British Pounds? Do they convert it to dollars before multiplying? Any practical experience would be appreciated.
Jun 8, 2023, 1:09 am
#2639
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 776
I made a 2 reservations for the Renaissance at LHR back in April clicking through the portal and when the order tracked it was in USD. What conversion rate they used is beyond me but it was fairly close.
Jun 8, 2023, 10:47 am
#2640
Join Date: Feb 2006
Location: DCA/IAD
Programs: AA EXP, UA Silver, Marriott Titanium, HHonors Diamond, National Exec, Hertz PC, Nexus
Posts: 413
I had a stay in London back in December and the stay posted in USD. I remember calculating out the rate and it was fairly close to what it should have been for the dates. Since Bonvoy points are based on USD, I assume the same calculation is used for AA eShopping credit.