Another disappointing AA F experience... [international 777]
Jun 10, 2012, 9:02 am
#91
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It is published for their employees...it is a simple gesture and global aviation industry standard since the flying boats... do you think that "the we will address you by name in First service" is something that they really need to advertise ? ...and even if they did, their legal dept would advise against it, as it is for sure hit or miss on delivery....I have 25 years in aviation with cabin safety and service consulting/training/management for airlines on every continent except Antarctica and I have NEVER seen a carrier that does not publish this directive for its employees in premium cabins...it is simple and costs nothing...
Jun 10, 2012, 9:05 am
#92
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Do you think his crew would note on the manifest who paid full fare and decide to address them by name ?
Does OP deserve an inferior experience because mileage ticket ?
No, OP deserves an inferior experience because it is AA First, I suppose.
Jun 10, 2012, 9:09 am
#93
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Do you really believe and take verbatim all marketing and advertising hype that you read or watch? Seriously? Do you hold EVERY SINGLE other vendor that you transact business with to the same standards you hold airlines? Do you familiarize yourself with the "rulebooks" and quote them verbatim, of every other service entity or organization that you do business with?
It's about being welcoming and friendly, appreciating the customer…Have you caught the new AA safety video by the way? @:-)
http://www.youtube.com/watch?v=k3e0WSiBti8
Jun 10, 2012, 9:17 am
#95
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Was referring to the part of your post I quoted (you may want to go back and reread my post that you quoted) about AA experiences.
Jun 10, 2012, 10:13 am
#96
Join Date: Dec 2003
Location: NYC
Posts: 6,434
You are kidding, right ?
It is published for their employees...it is a simple gesture and global aviation industry standard since the flying boats... do you think that "the we will address you by name in First service" is something that they really need to advertise ? ...and even if they did, their legal dept would advise against it, as it is for sure hit or miss on delivery....I have 25 years in aviation with cabin safety and service consulting/training/management for airlines on every continent except Antarctica and I have NEVER seen a carrier that does not publish this directive for its employees in premium cabins...it is simple and costs nothing...
It is published for their employees...it is a simple gesture and global aviation industry standard since the flying boats... do you think that "the we will address you by name in First service" is something that they really need to advertise ? ...and even if they did, their legal dept would advise against it, as it is for sure hit or miss on delivery....I have 25 years in aviation with cabin safety and service consulting/training/management for airlines on every continent except Antarctica and I have NEVER seen a carrier that does not publish this directive for its employees in premium cabins...it is simple and costs nothing...
shorter version: No
longer version: They've included it in internal documents, but not in public documents
Jun 10, 2012, 10:16 am
#97
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wasn't clear. most people who have one singular experience on an airline that is mainly contrary everyone else's experiences don't keep re-posting say 50 + times in a forum where members are supposed to provide helpful insights.
Jun 10, 2012, 10:22 am
#98
Join Date: Jul 2011
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Ummm... actually, yes to both. I've done quite a bit of the electrical prep work in consultation with the electrian and have done good bits of the plumbing prep work as well. And since my plumber is installing a bath tub but will likely be coming alone I'll probably even help him carry the tub in. 
Futhermore, I'll be courteous to him, whether he uses my name or not, just because that's how I roll, not because it's a "duty."
Because this is a public forum and my point of view and ability to ask whatever questions I'd like (as long as it's within the bounds of FT's T&Cs) is as justified as any other crackpot around here.
Regards
Futhermore, I'll be courteous to him, whether he uses my name or not, just because that's how I roll, not because it's a "duty."
Because this is a public forum and my point of view and ability to ask whatever questions I'd like (as long as it's within the bounds of FT's T&Cs) is as justified as any other crackpot around here.
Regards
You also said:
Then STOP transferring money from your account to AA's. Yes, it's that simple, no whining, no gnashing of teeth, no FT threads; pick up your marbles and take them to an airline that you believe meets the needs, expectations, and requirements for you to transfer your hard earned money from your account to theirs. Why is that concept so incredibly difficult to grasp in this forum?
Jun 10, 2012, 10:58 am
#99
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You appear to be talking about something I wasn't addressing.
Cheers.
Jun 10, 2012, 11:10 am
#101
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Here, I've done it for you.
Cheers.
Agenda? Can't think of any reason I'd have to lie about this, so unlikely.
Cheers.
Jun 10, 2012, 11:16 am
#102
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You have one CX F flight in your life as your total sample where you find the FAs were "too attentive" and every thread you want to propose that CX service is inferior to AA?
Plus you regularly deride others who have multiple inferior experiences on AA as regular fliers.
Any agenda?
Plus you regularly deride others who have multiple inferior experiences on AA as regular fliers.
Any agenda?
Jun 10, 2012, 11:34 am
#103
Join Date: Nov 2007
Location: Los Angeles
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To brp and all the others that say that their numerous experiences in J have always been adequate or better. Just one question here, and I am just trying to understand your point of view. In the context of International AA 3 Class service:
Do you think that the service in F should be anything better than in J? What would make you say, "wow, what a difference!". What should be the standard of service in F? And what would be the main differences to the standard of service in J?
Or would you expect nothing else in F, as compared to J , other than the better seat and related amenities (bed topper, etc) so you will be happy as long as your drink gets refilled?
Ok. it was more than one question, but it is the same question in a way
Last edited by carlosdca; Jun 10, 2012 at 11:40 am
Jun 10, 2012, 11:34 am
#104
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Cheers.