Originally Posted by
richarddd
Has AA ever published this "expectation" in a manner generally available to the public, such as an advertisement?
You are kidding, right ?
It is published for their employees...it is a simple gesture and global aviation industry standard since the flying boats... do you think that "the we will address you by name in First service" is something that they really need to advertise ? ...and even if they did, their legal dept would advise against it, as it is for sure hit or miss on delivery....I have 25 years in aviation with cabin safety and service consulting/training/management for airlines on every continent except Antarctica and I have NEVER seen a carrier that does not publish this directive for its employees in premium cabins...it is simple and costs nothing...