AS' Membership in the oneworld Alliance - Benefits, Policies and Problems
May 21, 2021, 3:08 am
#151
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Here's a problem: I'm a 75K, so OneWorld Emerald. I should be able to select seats on a Qatar business "classic" fare, but unable to do so without racking up a charge. I confirmed that members of other FFP's part of Oneworld have been able to select their seats at no charge on a "classic" fare.
Booked a paid "business classic" fare through Qatar's site on Qatar metal SEA-DOH-NBO prior to officially becoming OneWorld, so I'd bet that's the problem. The "classic" fare doesn't include seat assignment or lounge access, but both are supposed to be available with my status.
My AS FF number is on the reservation, but the Qatar website (which is really awful) attempts to charge me for each seat I select. I initially thought it was a temporary bug because seats were actually assigned for a moment after going through the prompts and not entering payment info, but checked the next day only to see the seat assignments gone.
Haven't tried calling yet as I figured I'd give it another month and then try again. And if you're thinking "why not just remove the FFN and then put it back in?", well....did I mention their website is awful? I've put in traveler details multiple times (DOB, Passport info, KTN, etc.) and it never updates in the PNR despite "saving" and completing all the prompts. As soon as I go back to manage the trip, the info is all gone.
Booked a paid "business classic" fare through Qatar's site on Qatar metal SEA-DOH-NBO prior to officially becoming OneWorld, so I'd bet that's the problem. The "classic" fare doesn't include seat assignment or lounge access, but both are supposed to be available with my status.
My AS FF number is on the reservation, but the Qatar website (which is really awful) attempts to charge me for each seat I select. I initially thought it was a temporary bug because seats were actually assigned for a moment after going through the prompts and not entering payment info, but checked the next day only to see the seat assignments gone.
Haven't tried calling yet as I figured I'd give it another month and then try again. And if you're thinking "why not just remove the FFN and then put it back in?", well....did I mention their website is awful? I've put in traveler details multiple times (DOB, Passport info, KTN, etc.) and it never updates in the PNR despite "saving" and completing all the prompts. As soon as I go back to manage the trip, the info is all gone.
https://pointstobemade.com/how-to-al...s-as-you-want/
My Classic booking as an MVPG/OWS now has a selected seat. I've also been able to do change to an AS number using BA's site (I found that BA wanted to charge if I entered the AS number at booking, if I used my BA number to book I'd get charged, change using "Manage My Booking" and now I can select for free).
May 21, 2021, 1:06 pm
#152
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,026
Here's a problem: I'm a 75K, so OneWorld Emerald. I should be able to select seats on a Qatar business "classic" fare, but unable to do so without racking up a charge. I confirmed that members of other FFP's part of Oneworld have been able to select their seats at no charge on a "classic" fare.
Booked a paid "business classic" fare through Qatar's site on Qatar metal SEA-DOH-NBO prior to officially becoming OneWorld, so I'd bet that's the problem. The "classic" fare doesn't include seat assignment or lounge access, but both are supposed to be available with my status.
<snip>
Booked a paid "business classic" fare through Qatar's site on Qatar metal SEA-DOH-NBO prior to officially becoming OneWorld, so I'd bet that's the problem. The "classic" fare doesn't include seat assignment or lounge access, but both are supposed to be available with my status.
<snip>
Other QR seating threads (are more)
May 21, 2021, 2:12 pm
#153
Join Date: Jan 2017
Programs: AS 100K
Posts: 184
I added FFN info using Finnair.
https://pointstobemade.com/how-to-al...s-as-you-want/
My Classic booking as an MVPG/OWS now has a selected seat. I've also been able to do change to an AS number using BA's site (I found that BA wanted to charge if I entered the AS number at booking, if I used my BA number to book I'd get charged, change using "Manage My Booking" and now I can select for free).
https://pointstobemade.com/how-to-al...s-as-you-want/
My Classic booking as an MVPG/OWS now has a selected seat. I've also been able to do change to an AS number using BA's site (I found that BA wanted to charge if I entered the AS number at booking, if I used my BA number to book I'd get charged, change using "Manage My Booking" and now I can select for free).
Did you book your Classic fare prior to March 31?
May 21, 2021, 3:59 pm
#154
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Yes. You need to select seats on Qatar Airways.
My seat assignment was purchased on 3/25. I made a seat assignment after AS joined OW.
My seat assignment was purchased on 3/25. I made a seat assignment after AS joined OW.
May 21, 2021, 4:41 pm
#155
Join Date: Jan 2017
Programs: AS 100K
Posts: 184
Oddly, still not able to select seats. I called Qatar who transferred me to the PC hotline. The rep said my FFN wasn't attached even though it showed up in passenger details on my end. Once added, he could see my OW Emerald status, but he also couldn't select seats without bypassing the paywall. He agreed I should be able to select seats complimentary and submitted a ticket for the problem.
Edit: Finally worked! Went through AY again and added passenger details that won't update on QR's site. Went back to the QR site to check those details were in fact there and decided to try seat selection again. Finally worked. So either the ticket submitted got this working, there is a delay between syncing AY to Amadeus to QR, or the 7th try was the charm.
Last edited by clarrkkent; May 21, 2021 at 5:07 pm
May 21, 2021, 5:54 pm
#156
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,026
Thanks.
Oddly, still not able to select seats. I called Qatar who transferred me to the PC hotline. The rep said my FFN wasn't attached even though it showed up in passenger details on my end. Once added, he could see my OW Emerald status, but he also couldn't select seats without bypassing the paywall. He agreed I should be able to select seats complimentary and submitted a ticket for the problem.
Edit: Finally worked! Went through AY again and added passenger details that won't update on QR's site. Went back to the QR site to check those details were in fact there and decided to try seat selection again. Finally worked. So either the ticket submitted got this working, there is a delay between syncing AY to Amadeus to QR, or the 7th try was the charm.
Oddly, still not able to select seats. I called Qatar who transferred me to the PC hotline. The rep said my FFN wasn't attached even though it showed up in passenger details on my end. Once added, he could see my OW Emerald status, but he also couldn't select seats without bypassing the paywall. He agreed I should be able to select seats complimentary and submitted a ticket for the problem.
Edit: Finally worked! Went through AY again and added passenger details that won't update on QR's site. Went back to the QR site to check those details were in fact there and decided to try seat selection again. Finally worked. So either the ticket submitted got this working, there is a delay between syncing AY to Amadeus to QR, or the 7th try was the charm.
11 Nov 2020 (ExeTrav Au)--->https://www.executivetraveller.com/n......-basic-fare
And (19 Nov 2020) https://www.executivetraveller.com/n...-lounge-access
May 24, 2021, 4:31 pm
#158
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
Got an interesting one today…
Flying today and tomorrow from LAX-ANC in able to meet the “travel 20k to meet the challenge requirement for MVP75K” … tried to accessed AS lounge in SEA N-gates and was told that it would be a one time exception since my BA Gold number has to be in my PNR in able to access the lounge and not my AS number. AA has never give me any issues for using BA Gold card/number for access. So what gives? Am I wrong to think that I can use the BA Gold card for domestic lounges access? Or does my BA # has to be in the PNR? I mean I could always put in the BA# and then asked to switched back to AS number at the gate… just a bit more hassle…
In another note, this lounge is nice! Staffs are trained by Starbucks to make the coffees… can’t beat that!
Flying today and tomorrow from LAX-ANC in able to meet the “travel 20k to meet the challenge requirement for MVP75K” … tried to accessed AS lounge in SEA N-gates and was told that it would be a one time exception since my BA Gold number has to be in my PNR in able to access the lounge and not my AS number. AA has never give me any issues for using BA Gold card/number for access. So what gives? Am I wrong to think that I can use the BA Gold card for domestic lounges access? Or does my BA # has to be in the PNR? I mean I could always put in the BA# and then asked to switched back to AS number at the gate… just a bit more hassle…
In another note, this lounge is nice! Staffs are trained by Starbucks to make the coffees… can’t beat that!
May 24, 2021, 4:34 pm
#159
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,281
Got an interesting one today…
Flying today and tomorrow from LAX-ANC in able to meet the “travel 20k to meet the challenge requirement for MVP75K” … tried to accessed AS lounge in SEA N-gates and was told that it would be a one time exception since my BA Gold number has to be in my PNR in able to access the lounge and not my AS number. AA has never give me any issues for using BA Gold card/number for access. So what gives? Am I wrong to think that I can use the BA Gold card for domestic lounges access? Or does my BA # has to be in the PNR? I mean I could always put in the BA# and then asked to switched back to AS number at the gate… just a bit more hassle…
In another note, this lounge is nice! Staffs are trained by Starbucks to make the coffees… can’t beat that!
Flying today and tomorrow from LAX-ANC in able to meet the “travel 20k to meet the challenge requirement for MVP75K” … tried to accessed AS lounge in SEA N-gates and was told that it would be a one time exception since my BA Gold number has to be in my PNR in able to access the lounge and not my AS number. AA has never give me any issues for using BA Gold card/number for access. So what gives? Am I wrong to think that I can use the BA Gold card for domestic lounges access? Or does my BA # has to be in the PNR? I mean I could always put in the BA# and then asked to switched back to AS number at the gate… just a bit more hassle…
In another note, this lounge is nice! Staffs are trained by Starbucks to make the coffees… can’t beat that!
May 24, 2021, 5:30 pm
#160
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
This is not correct, neither to their handy flowchart, nor to the OW access rules. Politely show them the verbiage and ask for a supervisor if met with resistance, but in my experience it’s not about lounge dragons being lounge dragons but the fact nearly no BAEC elites are flying and there’s almost no practice for some of the agents, especially at N since most elites have PP anyways
I chat with customer service first through text first and the guy even suggested that saying “if they still haven’t allow you to access, I can switch your number to BA gold.” But he agreed that I should have access.
May 25, 2021, 6:36 pm
#161
Join Date: Sep 2009
Posts: 50
Sapphire benefit(s) confusion…
I am lifetime platinum with AA. AS does not recognize my status in their system yet. They say to wait til mid-summer when their systems will automatically acknowledge status. So I called AS to get upgraded to Premium Seats for our flight tomorrow. The agent said she would have to put my AA number in and take out the AS number. That done, she was able to assign us Premium Seats. BUT, now I have to pay for luggage. She said Sapphire only gets one upgrade benefit so I had to choose between seats or luggage. If this is correct, then I have a problem because we have two trips to Mexico scheduled. When I booked, I was automatically assigned Premium Seats. Does that mean that my luggage benefits have been canceled?
May 25, 2021, 7:50 pm
#162
Join Date: Aug 2018
Programs: AA Exec Plat, Bonvoy Platinum, Hilton Diamond
Posts: 621
I am lifetime platinum with AA. AS does not recognize my status in their system yet. They say to wait til mid-summer when their systems will automatically acknowledge status. So I called AS to get upgraded to Premium Seats for our flight tomorrow. The agent said she would have to put my AA number in and take out the AS number. That done, she was able to assign us Premium Seats. BUT, now I have to pay for luggage. She said Sapphire only gets one upgrade benefit so I had to choose between seats or luggage. If this is correct, then I have a problem because we have two trips to Mexico scheduled. When I booked, I was automatically assigned Premium Seats. Does that mean that my luggage benefits have been canceled?
May 25, 2021, 8:35 pm
#163
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
May 25, 2021, 10:57 pm
#164
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
I am lifetime platinum with AA. AS does not recognize my status in their system yet. They say to wait til mid-summer when their systems will automatically acknowledge status. So I called AS to get upgraded to Premium Seats for our flight tomorrow. The agent said she would have to put my AA number in and take out the AS number. That done, she was able to assign us Premium Seats. BUT, now I have to pay for luggage. She said Sapphire only gets one upgrade benefit so I had to choose between seats or luggage. If this is correct, then I have a problem because we have two trips to Mexico scheduled. When I booked, I was automatically assigned Premium Seats. Does that mean that my luggage benefits have been canceled?
https://www.aa.com/i18n/aadvantage-p...a-airlines.jsp
Finnair only works for Amadeus bookings (read: everyone in OW except AS/AA, who are on mutually incompatible SABRE systems).
May 25, 2021, 11:10 pm
#165
Join Date: Sep 2009
Posts: 50
I told the agent that I bought the ticket with my AS cc which gives me free luggage but she put me on hold and talked to her “team” and was told I picked seat upgrades so I do not qualify for free luggage. She referred me to the AS website’s OneWorld tab that says Emerald gets extra luggage but doesn’t mention luggage for Ruby nor Sapphire. However, when I checked in for tomorrow’s flight, it gave me an option for 2 free luggage. So, not sure if that’s because I bought the tickets with my AS cc or because I am Sapphire through my AA platinum status. It’s confusing.