Qatar Customer Service Number?

Old May 3, 21, 6:48 am
  #1  
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Qatar Customer Service Number?

Hi,

Does anyone know how to call qatar airways or has anyone had issues recently calling them? I spent over 12 hours cumulatively last week waiting for someone to answer, only to have the phone line so broken that I had to hang up when they finally answered. Every time I was on hold, it sounded like a static bomb. Today, the lines are all disconnected (800 988 6128 & 312 392 3679). I've been trying to just book seats for an american awards business class redemption I made, and after four days, their twitter folks told me that you now have to pay to select a seat with rewards redemptions, and you can only do so at the airport the day you fly. I don't want to fly without having a chosen seat, so I'm stuck between cancelling or fighitng on to talk to someone who can actually help at Qatar. If anyone knows how to get in contact with an actual person there so I can speak to someone directly, I would really appreciate it. Thanks

From @qatarairways on Twitter:
Allow us to advise that we do not have the option to collect the payment for advance seat selection for tickets issued under another airlines' document. For this reason, we recommend you request your preferred seat at the airport on the day of your flight, if available. Thank you.
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Old May 3, 21, 6:56 am
  #2  
 
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I don't know if it's related but on the April Privilege Club newsletter they said to contact them from 1 May 2021 a request needs to be submitted through the contact us page.

They didn't specifically say that the phone lines will be disconnected but that was my understanding of the email.
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Old May 3, 21, 9:31 am
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Originally Posted by jfreeze613 View Post
Hi,

Does anyone know how to call qatar airways or has anyone had issues recently calling them? I spent over 12 hours cumulatively last week waiting for someone to answer, only to have the phone line so broken that I had to hang up when they finally answered. Every time I was on hold, it sounded like a static bomb. Today, the lines are all disconnected (800 988 6128 & 312 392 3679). I've been trying to just book seats for an american awards business class redemption I made, and after four days, their twitter folks told me that you now have to pay to select a seat with rewards redemptions, and you can only do so at the airport the day you fly. I don't want to fly without having a chosen seat, so I'm stuck between cancelling or fighitng on to talk to someone who can actually help at Qatar. If anyone knows how to get in contact with an actual person there so I can speak to someone directly, I would really appreciate it. Thanks

From @qatarairways on Twitter:
Allow us to advise that we do not have the option to collect the payment for advance seat selection for tickets issued under another airlines' document. For this reason, we recommend you request your preferred seat at the airport on the day of your flight, if available. Thank you.
Try to enter the PNR onto another oneworld member's website (eg. MH) and use their 'manage booking' feature to select seats.
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Old May 3, 21, 10:45 am
  #4  
 
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Didn't you get an answer on this thread? Don't think you're going to get a different answer starting a new thread. AFAICT the QR phone number simply doesn't work - at least the one in the US.

can't select seat on any browser???
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Old May 4, 21, 6:38 am
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0330 024 0125 got through in 5 mins
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Old May 4, 21, 8:41 am
  #6  
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No, I have not received an answer yet on whether an agent at the airport can assist me with choosing seats, or about a different phone number for qatar (but just did above), unless someone has followed up since Sunday? It's not necessary now though since they confirmed seat selection is not allowed in advance.
___________________
Thank you for writing to us.

Please be advised that seats can be selected free of charge only during online check-in.
For further information, please click the link below;For any further inquiry or assistance, please contact our global contact center directly.

Thank you for the opportunity to respond.

Yours Sincerely,

Nelly Paunil
Senior VIP & Premium Care Officer


[Didn't you get an answer on this thread? Don't think you're going to get a different answer starting a new thread. AFAICT the QR phone number simply doesn't work - at least the one in the US.]

Last edited by jfreeze613; May 4, 21 at 9:03 am
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Old May 4, 21, 2:15 pm
  #7  
 
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I have had the same issue calling from the US using the US customer service number, 877-777-2827, it rings one time them it goes silent, eventually giving a busy signal. I saw somewhere online to try calling the reservation number, 844-202-7484. I tried calling that number but I just got a bad feeling when speaking to the person on the other end, as they seemed unable to find basic information regarding our reservation, so I just hung up.
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Old May 4, 21, 2:25 pm
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Originally Posted by craig44485 View Post
I have had the same issue calling from the US using the US customer service number, 877-777-2827, it rings one time them it goes silent, eventually giving a busy signal. I saw somewhere online to try calling the reservation number, 844-202-7484. I tried calling that number but I just got a bad feeling when speaking to the person on the other end, as they seemed unable to find basic information regarding our reservation, so I just hung up.
QR uses a 'pool' system for English calls, so if you HUACA then you'll probably get someone else in another call centre. In the past I have had bad experience with the Indian call centre with the staff unable to hear me due to their bad network and a lot of background noise.
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Old May 4, 21, 7:04 pm
  #9  
 
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Have you tried the specific Twitter QR support handle? @QRSupport

I needed to select middle Q suites for myself and a companion. One of the reservations was a revenue ticket and the other an AA award. Messaged them yesterday and they responded in about 2hrs with the changes confirmed.
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Old May 4, 21, 8:18 pm
  #10  
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Originally Posted by jfreeze613 View Post
Hi,

Does anyone know how to call qatar airways or has anyone had issues recently calling them? I spent over 12 hours cumulatively last week waiting for someone to answer, only to have the phone line so broken that I had to hang up when they finally answered. Every time I was on hold, it sounded like a static bomb. Today, the lines are all disconnected (800 988 6128 & 312 392 3679). I've been trying to just book seats for an american awards business class redemption I made, and after four days, their twitter folks told me that you now have to pay to select a seat with rewards redemptions, and you can only do so at the airport the day you fly. I don't want to fly without having a chosen seat, so I'm stuck between cancelling or fighitng on to talk to someone who can actually help at Qatar. If anyone knows how to get in contact with an actual person there so I can speak to someone directly, I would really appreciate it. Thanks

From @qatarairways on Twitter:
Allow us to advise that we do not have the option to collect the payment for advance seat selection for tickets issued under another airlines' document. For this reason, we recommend you request your preferred seat at the airport on the day of your flight, if available. Thank you.
Seat selection is a very common question
Another QR seat selection thread on BA subforum --> Seat selection for Qatar business class booked through BA

AA thread for QR-->Qatar Airways / QR: Redeem AA Miles for Award (master thd)
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Old May 6, 21, 2:57 pm
  #11  
 
Join Date: Aug 2011
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Originally Posted by FlyingFrZ View Post
Have you tried the specific Twitter QR support handle? @QRSupport

I needed to select middle Q suites for myself and a companion. One of the reservations was a revenue ticket and the other an AA award. Messaged them yesterday and they responded in about 2hrs with the changes confirmed.
I have tried @QRSupport, private message sent on Monday and as of now no reply.
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