Refunds for suspended flights
Apr 3, 2020, 2:20 pm
#196
Join Date: Dec 2010
Posts: 2,652
“Grounds for attempting a chargeback vary according to card company rules. A cardholder has a specified time under the credit card’s conditions of use to dispute a transaction. Failing that, it is assumed the cardholder has accepted responsibility to pay.
A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments.”
https://bankomb.org.nz/guides-and-ca...s/chargebacks/
A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments.”
https://bankomb.org.nz/guides-and-ca...s/chargebacks/
Apr 3, 2020, 2:23 pm
#197
Join Date: Jan 2016
Posts: 2,645
I see the following now on website .... credits can be used for any travel, which is more palatable than previously suggested options.
Sorry, we can't give you a refund on a non-refundable ticket.
Managing your flights with Air New Zealand
If you booked through a travel agent, please ask them to manage your changes.Sorry, we can't give you a refund on a non-refundable ticket.
Arrange a 12-month credit for your booked ticket for travel before 30 June - it's online and fast
You can use your credit within the next 12 months for any travel on Air New Zealand.
Apr 3, 2020, 2:49 pm
#198
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
What card and issuer?, my Kiwibank VISA stipulates a 60 day period to notify them from the charge appearing on my statement, which excludes my claim, I may still lodge one however as nothing to lose and logically it was after 60 days that the problem occurred. The issue being that with flights often booked well in advance this condition may limit many, but hope they might be reasonable about it.
Apr 3, 2020, 3:53 pm
#199
Join Date: Dec 2010
Posts: 2,652
What card and issuer?, my Kiwibank VISA stipulates a 60 day period to notify them from the charge appearing on my statement, which excludes my claim, I may still lodge one however as nothing to lose and logically it was after 60 days that the problem occurred. The issue being that with flights often booked well in advance this condition may limit many, but hope they might be reasonable about it.
They have similar language but will allow you to dispute a charge over a fairly large amount of time.
Apr 3, 2020, 5:48 pm
#200
Join Date: Jan 2020
Posts: 27
For those of you who think asking for a refund is not in NZ’s best interests, if they go under the credits will disappear with them and we are left with nothing. Already fares are going up, they have removed change fees but built them into the fare increase if you change online.
They are taking the p*** out of flyers, but probably not the only ones.
They are taking the p*** out of flyers, but probably not the only ones.
Apr 3, 2020, 6:28 pm
#201
Join Date: Jan 2014
Location: SEA
Programs: NZ Elite (*G)
Posts: 657
What about the next two years? Keep in mind that you don't have to fly within the next year, just book the ticket. You can book a ticket almost a full year before actually flying. Thus, you could theoretically use the credits for travel that is almost two years away.
Apr 4, 2020, 1:01 am
#202
Join Date: Feb 2014
Location: Frensham, Lincolnshire
Programs: RFC
Posts: 5,095
What card and issuer?, my Kiwibank VISA stipulates a 60 day period to notify them from the charge appearing on my statement, which excludes my claim, I may still lodge one however as nothing to lose and logically it was after 60 days that the problem occurred. The issue being that with flights often booked well in advance this condition may limit many, but hope they might be reasonable about it.
The part you're not thinking of is the legal principal of "ought implies can". You get to make the claim *once you are able to make the claim*. Book a year ahead, but the airline cancels the flight 6 months later then you *can* claim at 6 months: you *couldn't* have applied earlier.
Given it's KiwiBank, and NZ companies are generally idiots, it's probably worth mentioning in your commentary to the charge back form that you are doing this ASAP after the actual event
Remember, NZ companies try to include all sorts of limiting and exclusionary things in the contracts. *None* of them apply if they are in conflict with NZ law: you *cannot* contract out of your rights in NZ as far as retail contracts are concerned.
Apr 4, 2020, 3:20 am
#203
Join Date: Feb 2016
Programs: NZ Silver A3 Gold Qantas Gold Accor Platinum
Posts: 223
Legality or not all airlines are struggling to get head above the waves The bottom line is *A is going to be the platform moving forward. As far as I am aware there has been little noise over the airwaves in context to *A but the alliance will need each other to survive.. This has to be a a really big platform for NZ to get out of jail.
On a other note I am a HVC for A3 and AIRNZ thus able give a view of both in how each has reacted from a customer perspective in a challengeniing context. If i had to make a call A3 is winning between the two. From a customer perspective (over and above HVC context) A3 is a step change a head of NZ in terms of customer loyalty. A3 is llooking after all levels of thier customer base. Do i feel more valued as a A3 customer in comparisan to NZ. I do have forwad bookings with NZ and A3 and by way and a far the flexibility with A3 is way ahead NZ. IMHO both A3 and NZ are going to get thru this because both are flexible,adaptable, represent the national identity thus a win/win.
On a other note I am a HVC for A3 and AIRNZ thus able give a view of both in how each has reacted from a customer perspective in a challengeniing context. If i had to make a call A3 is winning between the two. From a customer perspective (over and above HVC context) A3 is a step change a head of NZ in terms of customer loyalty. A3 is llooking after all levels of thier customer base. Do i feel more valued as a A3 customer in comparisan to NZ. I do have forwad bookings with NZ and A3 and by way and a far the flexibility with A3 is way ahead NZ. IMHO both A3 and NZ are going to get thru this because both are flexible,adaptable, represent the national identity thus a win/win.
Apr 5, 2020, 3:20 am
#204
Join Date: Aug 2018
Location: NZ
Posts: 195
After getting the email saying flight cancelled and credit will be automatically processed. Once the credit is processed a confirmation email will be sent. The credit will be valid for 12 months from date of credit being processed.
I got 2 of these emails about 4 days apart for 2 flights but have yet to get a email confirming the credit is processed for either of them. Getting on 2 weeks ago now.
Has anyone had a 'credit processed' confirmation email?
I got 2 of these emails about 4 days apart for 2 flights but have yet to get a email confirming the credit is processed for either of them. Getting on 2 weeks ago now.
Has anyone had a 'credit processed' confirmation email?
Apr 5, 2020, 4:49 am
#205
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
After getting the email saying flight cancelled and credit will be automatically processed. Once the credit is processed a confirmation email will be sent. The credit will be valid for 12 months from date of credit being processed.
I got 2 of these emails about 4 days apart for 2 flights but have yet to get a email confirming the credit is processed for either of them. Getting on 2 weeks ago now.
Has anyone had a 'credit processed' confirmation email?
I got 2 of these emails about 4 days apart for 2 flights but have yet to get a email confirming the credit is processed for either of them. Getting on 2 weeks ago now.
Has anyone had a 'credit processed' confirmation email?
Apr 6, 2020, 5:34 pm
#207
Join Date: Jan 2016
Posts: 2,645
Apr 6, 2020, 6:21 pm
#209
Join Date: Aug 2009
Location: NZ
Programs: NZ*E, QF-G, EK-P
Posts: 605
I have moved two flights to the UK to August and October- I appreciate it is still up in the air, but was offered a full refund on both if I wanted per the conditions of the tickets. I didn’t raise it, they asked me if I wanted a refund and I asked to rebook me. Back on NZ 2/1 - said hadn’t been cancelled yet and still selling - which conflicts with advice here, and I’m taking with a grain of salt.
Apr 6, 2020, 6:39 pm
#210
Join Date: Aug 2018
Location: NZ
Posts: 195
Article today that NZ must give refunds not credits to certain overseas flights under individual country laws
https://www.stuff.co.nz/business/mon...eas-passengers
https://www.stuff.co.nz/business/mon...eas-passengers