Originally Posted by
racekp
After getting the email saying flight cancelled and credit will be automatically processed. Once the credit is processed a confirmation email will be sent. The credit will be valid for 12 months from date of credit being processed.
I got 2 of these emails about 4 days apart for 2 flights but have yet to get a email confirming the credit is processed for either of them. Getting on 2 weeks ago now.
Has anyone had a 'credit processed' confirmation email?
I have had no communication at all for flights later this month. When I look up the booking (which has disappeared now from app and ‘my bookings’ on website) on the manage bookings tool I get a message that it is now being held in credit and to call if I need to use it.