Website Problems/Issues thread
Jul 13, 2010, 3:15 pm
#91
Original Poster
Join Date: Aug 2002
Location: Stanmore, Sydney, Australia.
Programs: NZ Airpoints GE
Posts: 1,360
Hi Paul,
Is it possible to have the timetables available in a PDF format ad downloadable. I don't find the current on line timetable very user firndly.
Not sure what other people think?
Thanks
Is it possible to have the timetables available in a PDF format ad downloadable. I don't find the current on line timetable very user firndly.
Not sure what other people think?
Thanks
Jul 13, 2010, 3:25 pm
#92
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Customers can upgrade from a Seat only product to a Seat + Bag, The Works or Works Deluxe.
Soon customers who have purchased an eligable flight to London will be able to add a Skycouch using this feature aswell.
Hope that helps answer your question.
Jul 13, 2010, 3:27 pm
#93
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Paul
Jul 13, 2010, 3:57 pm
#94
Original Poster
Join Date: Aug 2002
Location: Stanmore, Sydney, Australia.
Programs: NZ Airpoints GE
Posts: 1,360
How you going with the marketing people about getting photos to place against the seat maps. NZ must be the first airline to introduce this concept -again, well done!
Jul 13, 2010, 4:14 pm
#95
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
I'd like LHR-PER to be bookable online through www.airnz.co.uk. No problem booking LHR to BNE, SYD nor ADL, but PER is not available.
Yes, I know it's a long way round, but London to West Coast Australia does appear in the Airpoints earning table...
Yes, I know it's a long way round, but London to West Coast Australia does appear in the Airpoints earning table...
Jul 13, 2010, 4:32 pm
#96
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
The Upgrade Product button on the home page is a new feature which will allow eligable bookings to upgrade to another product. Currently that applies to bookings made on our new website for flights CHC - SYD or vv.
Customers can upgrade from a Seat only product to a Seat + Bag, The Works or Works Deluxe.
Soon customers who have purchased an eligable flight to London will be able to add a Skycouch using this feature aswell.
Hope that helps answer your question.
Customers can upgrade from a Seat only product to a Seat + Bag, The Works or Works Deluxe.
Soon customers who have purchased an eligable flight to London will be able to add a Skycouch using this feature aswell.
Hope that helps answer your question.
I posted this question on the Pacific Tasman thread.
But I think you can help me from the reply above.
If you book a "Seat Only" or lesser product can you press the "Upgrade Product" button can you use Airpoints Dollars to pay for the upgrade?
Jul 13, 2010, 5:12 pm
#97
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
I'd like LHR-PER to be bookable online through www.airnz.co.uk. No problem booking LHR to BNE, SYD nor ADL, but PER is not available.
Yes, I know it's a long way round, but London to West Coast Australia does appear in the Airpoints earning table...
Yes, I know it's a long way round, but London to West Coast Australia does appear in the Airpoints earning table...
I have just checked and LHR - PER isnt a fare we file either online or offline.
Jul 13, 2010, 5:14 pm
#98
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Hi Paul,
I posted this question on the Pacific Tasman thread.
But I think you can help me from the reply above.
If you book a "Seat Only" or lesser product can you press the "Upgrade Product" button can you use Airpoints Dollars to pay for the upgrade?
I posted this question on the Pacific Tasman thread.
But I think you can help me from the reply above.
If you book a "Seat Only" or lesser product can you press the "Upgrade Product" button can you use Airpoints Dollars to pay for the upgrade?
If you have purchased either the Seat, Seat + Bag or Works Porduct you will be able to select Upgrade product, to purchase a higher product.
You will not be able to use your Airpoints Dollars to pay for the upgrade at this stage.
looks like i have also been charged $22 for a r/t flight 
Jul 13, 2010, 7:03 pm
#100
Join Date: Jun 2010
Location: AKL
Programs: NZ*S & Koru, QF, VA, Accor, Marriot
Posts: 314
Mobile site
I've been unable to see the grabaseat specials on airnz.mobi for a couple of weeks now - and I've tried from a different phone on a different network so it's not that. Anyone know why this is by any chance? A small gripe I know, but I quite like not hving to jump on the computer to see if grabaseat's worth looking at...
Jul 13, 2010, 10:16 pm
#101
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Your prob wishing you never came on here as we r giving you so many things to look into! but I have another....With the extra CHC-WKA-CHC service I see the flights are in the booking engine, but checking the timetable section on the site, they arn't loaded into there...I always thought the timetable section would get its information from the booking engine so it was as up to date as possible?
Jul 13, 2010, 10:57 pm
#102
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Your prob wishing you never came on here as we r giving you so many things to look into! but I have another....With the extra CHC-WKA-CHC service I see the flights are in the booking engine, but checking the timetable section on the site, they arn't loaded into there...I always thought the timetable section would get its information from the booking engine so it was as up to date as possible?
The questions you guys raise are sometimes challenging, but overall really helpful and it helps keep our team updated on any issues so that we can find a solution as soon as possible.
Jul 14, 2010, 9:38 pm
#104
Join Date: Jun 2010
Posts: 50
Excellent - the way it should always have been and be. If I wanted travel insurance I'd ask for it. Looks like this thread is working, kudos to Air NZ for listening to their customers (unlike some other companies I know all too well).