Kiwi Flyer

Market data could be skewed.

Eg1 I want to fly to A, but unable to do so on NZ website. Instead I book a flight to B (on NZ or someone else) and separate ticket B-A. I doubt market data would show I'm travelling to A.

Eg2 I want to fly to A and stymied on NZ website. While trying on another airline website I discover I can fly to A and also to C for no/little extra cost. My ticket is NZ to C with stopover in A. How does that come through in the market data?

zkcow

This. I would really appreciate being able to do so. And I think it would be helpful where a party is flying Business Premier, and being seated horizontally next to each other isn't ideal (except for the two seats close together at the front).

brenrox

maybe its just me and my computer...but I have noticed airnz.co.nz, myairnz.co.nz and even grabaseat.co.nz taking longer to load and even crashing sometimes...it was slowish yest but seems worse today...maybe my comp though!

zqsn5678

i understand the contact center fee can not be waived, but there is no other choice as we can not make booking online ourself. another word we are forced to pay the service fee.

$100 for long haul service fee is a lot of higher than other travel agents charge these days, as a loyal air nz customers i dont mind pay for a little bit more, just so i can can earn some flybuys points at the same time, other customers may just switch to a normal travel agent pay lower service fee and might even get a better deal and not flying air nz.

Thai-Kiwi

Same.

Aerosett

Out of interest, what airlines charge more than $100 for a service fee?

Surely the NZ fee must be one of the highest in the world?

Xiaotung

If I were to book a one way short haul Star partner flight using Airpoints, I could not justify the $100 per booking fee. We already know Airpoints earn/burn ratio is one of the highest in the world. $100 on top of all this is just really ridiculous. Frequent flyers all around the world from other airlines are all enjoying the many benefits Star has to offer, as a loyal NZ customer I cannot feel the existence of Star. I know I could just choose another program but at the same time NZ might lose me as a customer.

The way I see is this. At the moment, I stay with Airpoints because of the quality of the airline itself. Usually the purpose of FFP is the other way around, to create loyalty regardless, eg Mileage Plus and United.

wayoutwest

A policy is a guideline - it can be waived at any time. Seems NZ just making excuses for "ripping" people off with high service charges.
Just like with provincial airfares - still no response to why NZ charging over $400 to get from Timaru or Blenheim to CHC to use the PE current deal to LAX

ajnz

I definitely agree with the comments that the engine should allow booking to destinations where there is a published NZ fare (eticketing requirements permitting). NZ misses out on my revenue if I can't book online, to e.g. Ottawa.

Also I would like to see the ability to book to partner destinations using a mix of Premium Economy on NZ and economy on the partner airlines with the multi-stop tool. I can't do that today (I want to go AKL-LAX in PE, then LAX-xxx-YOW in Y).

A wider choice of routing would be nice too.

Thai-Kiwi

The fare class for domestic 'add-ons' is usually a flexible fare class, and when this is applied from a regional destination....ouch!

KiwiSurfer

Heya Paul, thanks for joining us. It's always great to see airline staff participating here.

To be honest, I find it difficult to understand why AirNZ chose Flash as the main platform for their airpoints site. Other frequent flyer programmes manages to develop high quality frequent flyer sites on standard-based HTML/CSS platform -- which can be accessed by virtually any internet-connected devices.

Qantas' FF site remains an excellent example of 'how to do it'. And they did it all using standard-based HTML/CSS which means mobile devices (Android, iPhone, et al) can use it. The only flash they have is for marketing material -- which I don't miss when I have Flash disabled.

I know there's not much that can be done now that there has been a lot of investment into the current myairnz site, but I hope that the next major refresh of the site will see a return to a standard-based platform.

And just for the record, I appreciate that there is a standard-based fall back option. However it is pretty much an ugly second-tier citizen to the flash site. AirNZ could just have developed a single standard-based site which would be accessible just by virtue of being standard-based.

That's my 5cents anyway.

- James

wayoutwest

Appears definitely an IT error. The usual add on for PE ex provincial SI is $107.50 - seems the system has not picked up on the special ex CHC or AKL and is just using the old fares. Should not take much to fix the problem. This backed up by the special business class fares staying at $3500 regardless of where you fly from - saves having to see what our consumer watchdogs think

Air NZ Online

Hi both

We do not have any plans to change to individual seating for seat request. I do monitor the logic we use for how groups are seated together to ensure its best fit across the possible scenarios. There is always the challange of seating a group of 4 abcd or ab/ab

Cavemanzk has a good solution booking on a different PNR, however that has the risk of a seat not being available once you go in to seat request.

cheers

Paul

Air NZ Online

Hi there

Just wanted you to know I havent forgotten about your message above and when I get an update from my IT team I will get back to you.

Cheers
Paul

cavemanzk

For a group of 4 traveling on a 763 should allow you to seat them e.g 20AB/21AB. I would have though many passengers traveling in a groups of 4 would rather this over have two seats in the middle.

Tip: Never book an A320 trip with 4 people on the same PNR