Website Problems/Issues thread
Jul 6, 2010, 11:36 pm
#17
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Gripe1. The choice of cities to book from online is very limited. To book from another city, one has to call your call centre, explain the inability to book online and justify not having to pay the call centre fee. I have had to escalate this issue to a supervisor several times. This is annoying for the customer as well as a waster of resources for you.
Gripe 2. A maximimum number of four can be booked on NZ.com when the booking includes a connection on Air Canada.
Gripe 2. A maximimum number of four can be booked on NZ.com when the booking includes a connection on Air Canada.
We offer bookings from 28 origin cities in Canada... the latest list of origin cities is here. If there's a city you frequently book from that's not listed please let me know - I'll be more than happy to see if it can be added.
You're 100% correct the max number of pax for an interline booking made online is four - we do this to help ensure availability of the fares we quote. While this remains the case, if you're booking for 5 or more something you can do is make two separate bookings.
Cheers
Jul 7, 2010, 12:10 am
#18
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Hi, we do make basic account info and functionality available for Airpoints members without Flash installed with your browser. When you login to myairnz, without Flash you'll see a page entitled 'Get Flash Player' - at the bottom of this page you'll see the sentence "You can view an accessible menu of links."
Follow this link and you'll see the info and services available to you.
Cheers
Follow this link and you'll see the info and services available to you.
Cheers
Jul 7, 2010, 12:11 am
#19
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
We offer bookings from 28 origin cities in Canada... the latest list of origin cities is here. If there's a city you frequently book from that's not listed please let me know - I'll be more than happy to see if it can be added.
Jul 7, 2010, 12:20 am
#20
Join Date: Mar 2009
Location: Auckland, NZ
Posts: 929
Hi taupo,
We offer bookings from 28 origin cities in Canada... the latest list of origin cities is here. If there's a city you frequently book from that's not listed please let me know - I'll be more than happy to see if it can be added.
We offer bookings from 28 origin cities in Canada... the latest list of origin cities is here. If there's a city you frequently book from that's not listed please let me know - I'll be more than happy to see if it can be added.
i fly to TPE (Taipei, Taiwan) often and always annoy me to pay for the service fee. any chance that can be added to online booking?
there are (lots of) direct flight between China and Taiwan now, any chance for AKL-CHINA-TPE. particularly PVG maybe PEK.
why not make online booking eligible to earn flybuys points?
thanks^
Jul 7, 2010, 12:40 am
#21
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Jul 7, 2010, 12:46 am
#23
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Thanks for the comment - we'll look into it. As you say, there could be some good connections to/from TPE over China, and perhaps NRT. Hopefully most days of the week!
Cheers
Jul 7, 2010, 2:25 am
#24
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,211
The routing is either via HKG on NZ AKL-HKG then TG/NZ codeshare for HKG-BKK; or AKL-BKK direct codeshared with TG.
I had no problem being advised of the reciprocal NZ fare ex-BKK via HKG by the Tourism NZ office when I was working in Bangkok!
I appreciate that the direct flight codeshare option is perhaps better suited to distribution to Travel Agents via GDS, but do think that where a fare is predominately on NZ then there is significant advantage to Air NZ in making these routings available online.
Just a view...
Last edited by Thai-Kiwi; Jul 7, 2010 at 2:37 am
Jul 7, 2010, 3:37 am
#25
Join Date: Oct 2009
Location: usually in Pacific Islands
Programs: NZ (LT Koru); QF (WP & LTG); FJ (Tabua)
Posts: 123
On a similar vein, for flights between AKL and VLI. The Wed and Sat flights are code share NZ/NF on NF metal, the Sun flight is code share NZ/NF on NZ metal. You can book an NF seat on the NF website for all three flights, but why oh why can you ONLY book for the Sunday flight on the NZ website? It means that there are two perfectly good flights with NZ flight numbers that you can't book on the NZ website. Funny kind of way to market your flights....
Jul 7, 2010, 3:51 am
#26
Join Date: Jun 2010
Posts: 50
I don't see why it's an issue to offer codeshare flights. I think if Air NZ has a fare for the route, it may as well be bookable online. As long as it's made clear that it is a codeshare (so no one gets a surprise when they expect NZ and get say TG instead). Certainly would avoid fees and extra workload of calling.
Jul 7, 2010, 12:59 pm
#27
Join Date: Mar 2005
Location: Washington, D.C. suburbs
Programs: United, US Air, BA, Delta, AMR, Virgin American
Posts: 42
Iad-akl-syd-iad
That sucks big time. It's such a long journey and not to earn any points seems such a lot to forgo. Any suggestions? We can only afford to fly economy.
Thanks,
Vineeta
Jul 7, 2010, 2:30 pm
#28
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Hi Paul. You're just the person I was looking for. My husband and I are going to NZ for our honeymoon in end Oct/early November, flying IAD to AKL and stopping over in SYD on our return. We're happy that our holiday is within the time period of your sale fare, but we were very disappointed to learn that we would not earn any points except on the IAD-LAX leg.
That sucks big time. It's such a long journey and not to earn any points seems such a lot to forgo. Any suggestions? We can only afford to fly economy.
Thanks,
Vineeta
That sucks big time. It's such a long journey and not to earn any points seems such a lot to forgo. Any suggestions? We can only afford to fly economy.
Thanks,
Vineeta
Jul 7, 2010, 2:40 pm
#29
Join Date: Mar 2005
Location: Washington, D.C. suburbs
Programs: United, US Air, BA, Delta, AMR, Virgin American
Posts: 42
Points on Air New Zealand
We're already members of the Star Alliance through United, and participate in all the other FF programs of domestic airlines. But, I'm not sure it makes sense for us to join Air New Zealand airpoints for a one-time trip to New Zealand. Nor do we expect to do much travel in Asia.