Website Problems/Issues thread
Jul 7, 2010, 9:11 pm
#46
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
Hi Paul
Couple of questions re current online bookings.
1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare.
2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available?
Thanks.
Couple of questions re current online bookings.
1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare.
2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available?
Thanks.
Last edited by nzlilibet; Jul 7, 2010 at 9:41 pm
Jul 7, 2010, 11:05 pm
#47
Join Date: Mar 2009
Location: Auckland, NZ
Posts: 929
Hi wijomas,
You can book to over 100 destinations on airnz.co.nz. The kinds of contraints that mean we're not in a position to open this up to every airport in the world are the bilateral agreements in place with other airlines (which give us pricing for selling other airline sectors) and whether or not there are data links in place between our reservations system and the other airlines'.
Our aim is to make as many destinations as we can available online where there is sufficient customer demand.
You can book to over 100 destinations on airnz.co.nz. The kinds of contraints that mean we're not in a position to open this up to every airport in the world are the bilateral agreements in place with other airlines (which give us pricing for selling other airline sectors) and whether or not there are data links in place between our reservations system and the other airlines'.
Our aim is to make as many destinations as we can available online where there is sufficient customer demand.
to make it easy, i think ''contact centre fee'' should be waived for destinations that is not listed on the air nz online booking system. (fee should still applied for the places that on air nz online booking system.)
what about flybuys for online booking? (maybe for international travel?) i know you can earn flybuys via holiday stores and contact centre.
thanks
Jul 8, 2010, 3:31 am
#48
Join Date: Oct 2009
Location: usually in Pacific Islands
Programs: NZ (LT Koru); QF (WP & LTG); FJ (Tabua)
Posts: 123
Hi, the reason only the Air NZ operated flights (on Sundays and Tuesdays) are sold on airnz.co.nz is because we are not yet able to issue an electronic ticket with Air Vanuatu (NF) operated sectors. Every itinerary we sell on airnz.co.nz is ticketed and emailed instantly, so online we are unable to offer sectors on other airlines (codeshare or not) if interline ET capability is yet to be put in place.
Air NZ in fact has interline ET capability with the large majority of airlines of interest to our customers. For example if you search AKL NOU online, you'll see Air NZ operated flights available 2 days of the week and Air Calin operated flights another two days of the week.
Air NZ in fact has interline ET capability with the large majority of airlines of interest to our customers. For example if you search AKL NOU online, you'll see Air NZ operated flights available 2 days of the week and Air Calin operated flights another two days of the week.
I guess another gripe from here is that myairnz usually doesn't load at all, but that is a national infrastructure/bandwidth issue....
Jul 8, 2010, 6:43 am
#49
Suspended
Join Date: Feb 2001
Location: Close to the beach
Programs: AA EP, UA 1K, DL GM, Tumlare Bussresor Super Class
Posts: 6,974
Hi Air NZ Online,
Would it be possible to have the fare class shown for the selected flights during the reservation process?
As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class.
Thanks,
Daniel
PS. Any chance of adding SJC (San Jose, CA) to the online booking tool?
Would it be possible to have the fare class shown for the selected flights during the reservation process?
As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class.
Thanks,
Daniel
PS. Any chance of adding SJC (San Jose, CA) to the online booking tool?
Jul 8, 2010, 1:09 pm
#50
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
How can you measure demand properly when customers like me try to book online with Air NZ, find destination isn't available and book through another airline/online TA instead?
Jul 8, 2010, 6:54 pm
#51
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Air NZ is in early discussions with some of our Star Alliance partner airlines about how we could enable online booking of reward flights for other airlines' flights. It's early days - a solution is not imminent - but at least that dialogue is underway.
Sorry to say it's not the policy of our Contact Centre to waive fees when customers use our consultants' services.
Cheers
Jul 8, 2010, 8:27 pm
#53
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Hi cavemanzk, I agree... offering this kind of itinerary online could be made a lot easier if the Air NZ - Virgin Blue agreement goes ahead. Let's wait and see!
Jul 8, 2010, 8:35 pm
#54
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Thanks for the comment. We're going to look at extending the Airpoints/Status Points widget in myairnz to let you find your predicted Status Points balance on any future date (assuming no accruals in the meantime). I think that would help?
Cheers
Jul 8, 2010, 8:38 pm
#55
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare.
2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available?
2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available?
Thanks for the feedback - we’ll look into fixing that link as well as work with our car suppliers to discover what's happening with the feed from Rarotonga.
Cheers!
Jul 8, 2010, 8:52 pm
#56
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Would it be possible to have the fare class shown for the selected flights during the reservation process?
As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class.
As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class.
We have a list of new origin cities we're in the process of adding to our US booking engine. Presuming there are UA flights with decent connections to our services at LAX we'll make sure SJC is on this list.
Jul 8, 2010, 8:53 pm
#57
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Jul 8, 2010, 9:12 pm
#58
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
I will try book on line if at all feasible - so much so that I am less likely to travel to places that I can't book on-line over other places that can be. Or, I my route differently, possibly using other carriers for one or more segments.
Last edited by serfty; Jul 9, 2010 at 2:09 am
Jul 8, 2010, 10:38 pm
#59
Join Date: May 2010
Posts: 1,498
Cheers Paul. Good to hear that your IT team are working on the missing bookings problem. I'll toss one more niggle your way, which is the way that the online seating tool insists on seating a party on the same booking together "its way" (eg a party of 4 on the 763 - the online seating tool automatically seats everyone across, say AB-DE, when I much prefer seating AB/AB). Are there any plans to introduce individual seat selection for each pax when part of a larger party on the same booking?
Ta.
Ta.
Jul 8, 2010, 11:06 pm
#60
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,415
Cheers Paul. Good to hear that your IT team are working on the missing bookings problem. I'll toss one more niggle your way, which is the way that the online seating tool insists on seating a party on the same booking together "its way" (eg a party of 4 on the 763 - the online seating tool automatically seats everyone across, say AB-DE, when I much prefer seating AB/AB). Are there any plans to introduce individual seat selection for each pax when part of a larger party on the same booking?
Ta.
Ta.