Originally Posted by
Xiaotung
How about allowing Airpoints members to book Star partner flights online using Airpoints? Currently the fee of $100 per booking by calling your contact centre is ridiculous and there is no way to avoid this.
Originally Posted by
zqsn5678
i think ''contact centre fee'' should be waived for destinations that is not listed on the air nz online booking system.
Hi both,
Air NZ is in early discussions with some of our Star Alliance partner airlines about how we could enable online booking of reward flights for other airlines' flights. It's early days - a solution is not imminent - but at least that dialogue is underway.
Sorry to say it's not the policy of our Contact Centre to waive fees when customers use our consultants' services.
Cheers