Originally Posted by
taupo
Gripe1. The choice of cities to book from online is very limited. To book from another city, one has to call your call centre, explain the inability to book online and justify not having to pay the call centre fee. I have had to escalate this issue to a supervisor several times. This is annoying for the customer as well as a waster of resources for you.
Gripe 2. A maximimum number of four can be booked on NZ.com when the booking includes a connection on Air Canada.
Hi taupo,
We offer bookings from 28 origin cities in Canada... the latest list of origin cities is
here. If there's a city you frequently book from that's not listed please let me know - I'll be more than happy to see if it can be added.
You're 100% correct the max number of pax for an interline booking made online is four - we do this to help ensure availability of the fares we quote. While this remains the case, if you're booking for 5 or more something you can do is make two separate bookings.
Cheers