i understand the contact center fee can not be waived, but there is no other choice as we can not make booking online ourself. another word we are forced to pay the service fee.

$100 for long haul service fee is a lot of higher than other travel agents charge these days, as a loyal air nz customers i dont mind pay for a little bit more, just so i can can earn some flybuys points at the same time, other customers may just switch to a normal travel agent pay lower service fee and might even get a better deal and not flying air nz.