Goldorak

Update : I called the Ulti TA. They solved the problem to select a "preferred" seat for free, but they had to call DL to do it because from their side they could not do it.

Goldorak

follow-up on this. As a reminder of the situation : FB award ticket CDG-USA, in Y, outbound on DL (under DL flight number), FB Elite+
As already reported above, I was able to select a preferred Y seat only by calling the Ulti line who dealt with DL.
FB website says that FB Elite+ can benefit for free of a Comfort+ seat on DL international flight on DoD.


at OLCI, I couldn’t do it. I called the Ulti line who called me back after having checked with DL who explained that it will be cleared at boarding. On DoD, I was checking the upgrade list on DL app which was showing 15 left seats in C+ but the upgrade list was empty. At boarding, nothing happened and I had been kept in my original seat despite vacant seats in C+ .
So, as usual, the big mess between AF and DL despite 20-25 years of wedding.

Gajan

What also (used?) to work, is logging into your booking from the DL site. Not sure if you tried that / if that doesn’t work anymore.

BobTL

That doesn’t work anymore either

Goldorak

Indded, it doesn't work anymore.
What really upset me is the bland response from the Ulti TA when I inform them that nothing happened at boarding despite 15 seats left. They just replied that DL decides what they do/don't do for whatever reasons, like weight balance . I know this is not the reason, as the flight was something like 90-95% full. For sure, an easy response instead of opening an "investigation" with DL to understand what happened and make sure it doesn't happen again (as I'm sure it's all IT-related with miscommunications between AF and DL systems).

Grouchy

You are aware that on the DoD that DL seatmap on the app is already outdated and those 15 empty seats are most likely incorrect? (as it's not updated anymore as soon it goes to CDG or AMS airport control)

Goldorak

I am not referring to the seat map, because, as I reported above it was not accessible on DL systems since OLCI opened. It was only visible on AF systems and I could only see the main cabin seat map. I was referring to this in DL app:



and, in flight, I had a look at the C+ cabin and there were empty seats (I didn’t count if it was 15 or less).

Grouchy

The data in that part of the app is also old/incomplete for DL flights from AMS/CDG. Check the app when you have a DL flight leaving from the USA. Then the upgrade/standby list will be full with names, seats and zones and everything will be up to date.
Nevertheless I wouldn't rely on the DL/AF systems next time. I'm pretty sure the gate agents/red coat can fix/add you on the proper list when asking.

BobTL

I hear you. I have been making a fuzz about this at the PSL and they actually had a new ticket issued for me for Comfort+ but when I wanted to select a seat, it only allowed me selecting a seat in Premium Select. And to my surprise I could also check in and got a Premium Select boarding pass issued. At gate also no problem so I flew in Premium Select. Great seat and unfortunately similar food like Y, like AF also does. Unfriendly FA’s as well. They were super tired. All of them. Some were better in hiding it than others.

mfkne

Am I missing something? Just tried checking in my wife for an upcoming fight (KL operated, ticket by DL), there are free Eco Comfort seats but they're all payable. She is FB Silver, so shouldn't they be free? Only ones that became free were the Standard Front Seats.

curiousexplorer

Only Gold and above receive free Comfort seats. Silver can choose standard and preferred seats for free 24h before the flight. And extra legroom exit row seats I think.

mfkne

Thanks, that explains it. The FB website just mentions "paid seats", which in hindsight is too vague.

Tim_94

Does anyone have experience of selecting preferred seats (i.e. KLM Economy Comfort) on tickets issued by VS/DL? Do these new benefits still apply to Flying Blue members even if the flight is not on a KL/AF code? Thanks!

f4free

If there was a reliable way to get (as PLF) on the DoD wait list for extra space Y seats on DL operated flights, plus Domestic first allbeit lowest prio, I would fly Skyteam to the US.

Only KL metal is not good enough most destination you have to connect with DL.

I have BA silver and AA does a so much better job for BA silver members than DL for KLAF Platinums.

hhdl

SkyTeam elites do, in fact, get on the upgrade list for C+ and F.