FB Silver and Gold benefits "evolving" from 28 March
Mar 30, 2023, 3:20 am
#32
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Today I could pick an Economy Comfort seat as a FB Gold member for free. These seats changed to "FREE" at 72 hours before the scheduled departure time and everything worked perfectly in the KLM app.
However, since selecting my new seat, I've noticed that the KLM app and website are not letting me change the seat again! In the app it says "not available", and on the website the seat details are no longer clickable. Has anyone else experienced this??
However, since selecting my new seat, I've noticed that the KLM app and website are not letting me change the seat again! In the app it says "not available", and on the website the seat details are no longer clickable. Has anyone else experienced this??
Mar 30, 2023, 3:29 am
#33
Join Date: Jan 2022
Location: VLC
Programs: FB Plat (Y3), All Accor Gold (Y2)
Posts: 644
In the app it says "not available", and on the website the seat details are no longer clickable
You'll just have to deal with 30 seconds of blinking every time, since the new (and worse, imho) vertical layout the changelog was so happy about.
Might always be a new bug too.
Mar 30, 2023, 3:58 am
#34
Join Date: Jun 2020
Programs: FlyingBlue
Posts: 2,424
Seat selection disappearing around T-48/T-72 has been around for years.
I’ve never figured out the pattern, be it aircraft type, route, and cabin occupation. Having the seat changed by PSL often seems to trigger the bug even weeks before the flight (might be 2 different issues that end up in the same result).
Oddly enough, sélection sometimes re-appears at T-24.
I’ve never figured out the pattern, be it aircraft type, route, and cabin occupation. Having the seat changed by PSL often seems to trigger the bug even weeks before the flight (might be 2 different issues that end up in the same result).
Oddly enough, sélection sometimes re-appears at T-24.
Mar 30, 2023, 4:10 am
#35
Join Date: Mar 2021
Posts: 764
Seat selection disappearing around T-48/T-72 has been around for years.
I’ve never figured out the pattern, be it aircraft type, route, and cabin occupation. Having the seat changed by PSL often seems to trigger the bug even weeks before the flight (might be 2 different issues that end up in the same result).
Oddly enough, sélection sometimes re-appears at T-24.
I’ve never figured out the pattern, be it aircraft type, route, and cabin occupation. Having the seat changed by PSL often seems to trigger the bug even weeks before the flight (might be 2 different issues that end up in the same result).
Oddly enough, sélection sometimes re-appears at T-24.
You are absolutely right (didn't make the connection) and happened to me as late as the other day leaving YUL with disappearing and re-appearing
So if it doesn't have anything to do with the new seat selection rules for gold, it's just a case of business as usual hmmm
Mar 30, 2023, 5:08 am
#37
Join Date: Oct 2019
Programs: Flying Blue, Hilton Honors, Amtrak Guest Rewards
Posts: 2,407
Yes, this change applies to all flights, both longhaul and shorthaul (including domestic). The business class seats reservation charge (except for FB elites) is longhaul only.
Mar 30, 2023, 6:44 am
#38
Join Date: Jun 2011
Location: FRA/SXB
Programs: FB Gold
Posts: 1,999
I'm happy with my seat I selected in this instance, but gotta get the bugs ironed out.
Mar 30, 2023, 6:56 am
#39
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,748
Not saying that it cannot happen outside this time frame, but when I get that kind of error, it usually seems to be when the flight is being readied to move over to airport control
Mar 30, 2023, 6:57 am
#40
Join Date: Jun 2020
Programs: FlyingBlue
Posts: 2,424
On this morning domestic flight, most of the cabin was marked full (with seats occupied and not just greyed out).
The only option the TA could offer was a middle seat.
2 h later, refreshing the seat map, I could get a window seat on a full row, then seat selection disappeared.
What a surprise, when boarding, to realize we were just 40-50 pax in an almost-empty A321…
Mar 30, 2023, 10:50 am
#41
Join Date: Sep 2018
Location: Kiel
Programs: Fying Blue Platinum, Bonvoy Platinum Elite, IHG Silver Elite, Hilton Silver
Posts: 101
I have a KLM flight tomorrow I just did OLCI and the answer is no. If you select a seat at H-72, you can't seem to change it at all afterwards even during check-in, via appli or on the website. Not even the possibility to buy up to J.
I'm happy with my seat I selected in this instance, but gotta get the bugs ironed out.
I'm happy with my seat I selected in this instance, but gotta get the bugs ironed out.
Hopefully it is a bug and they fix it.
Mar 30, 2023, 11:27 am
#42
Join Date: Jul 2000
Posts: 3,746
As a DL Silver I have always had free seat selection of regular seats and a discount on paid seats (e.g., extra legroom.) Will I now have free access to paid seat at the 24 hour mark, or is that only for FB elites?
Last edited by BigFlyer; Mar 30, 2023 at 11:48 am
Mar 30, 2023, 11:47 am
#43
Join Date: May 2009
Location: AMS
Posts: 2,064
It's not mentioned specifically (or at least I didn't see it) but DL elites have always been handled specially and treated as if they were FB elites of equal level (though capping at plat of course) so I don't see why that should be different now.
Case in point: that discount on EC seats you mention only applies to FB and DL elites. Other SkyTeam elites only get free standard seats.
Case in point: that discount on EC seats you mention only applies to FB and DL elites. Other SkyTeam elites only get free standard seats.
Mar 31, 2023, 6:40 am
#44
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 191
Does anyone know if the free seat selection applies to non-Elites traveling on the same ticket as an Elite?
In other words, as Silver am I able to choose free paid-for seats at T-24 for both my wife (Explorer) and myself?
In other words, as Silver am I able to choose free paid-for seats at T-24 for both my wife (Explorer) and myself?
Mar 31, 2023, 6:44 am
#45
Join Date: Mar 2021
Posts: 764