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FB Silver and Gold benefits "evolving" from 28 March

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Old Apr 25, 2023, 3:02 am
  #91  
 
Join Date: Dec 2022
Programs: Flying Blue Gold
Posts: 93
I'm having the same issue of being locked out of any further seat changes in the days before departure. I'm having to phone Flying Blue to check available seats at the front and change it for me which is annoying!
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Old Apr 25, 2023, 5:21 am
  #92  
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Originally Posted by Tim_94
I'm having the same issue of being locked out of any further seat changes in the days before departure. I'm having to phone Flying Blue to check available seats at the front and change it for me which is annoying!
We're aware of the issue, thanks for flagging - the teams are working to fix it.
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Old Apr 25, 2023, 9:48 am
  #93  
 
Join Date: Apr 2022
Location: Europe
Programs: AF/KL Flying Blue Platinum
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Same here, irops and they rebooked me to a middle seat (sic) and I was prohibited from changing seats. Had to call to get it changed
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Old Jun 3, 2023, 11:59 pm
  #94  
 
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Just popping in to confirm that for Silver, EC remains chargeable at T-24, however exit rows become free on both KL and AF.
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Old Jun 4, 2023, 1:01 am
  #95  
 
Join Date: Apr 2019
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Originally Posted by Fabo.sk
Just popping in to confirm that for Silver, EC remains chargeable at T-24, however exit rows become free on both KL and AF.
Yes, i see the same. This evolution is really degradation.
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Old Jun 4, 2023, 1:15 am
  #96  
 
Join Date: Jan 2022
Location: VLC
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Also, I guess nobody mentioned it here, but the bug preventing you from changing seats after selecting them initially seems to be fixed, at least yesterday I could see the seat maps up until 30 minutes before boarding began, and even then I could see it but couldn't select anything nor "upgrade" (ahem, as if J intra EU is an upgrade, the sandwich is arguably better than the wanders boxes and on E-aircraft no middle seats...) any longer.
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Old Jun 5, 2023, 6:31 am
  #97  
 
Join Date: Oct 2009
Location: Dubai
Programs: EK Gold, FB Silver
Posts: 318
Is this also a "new" improvement or did it happen before: When travelling with 2 in Y, I want to book A and C seats, hoping the middle seat stays empty. But the KL app and website don't allow this...
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Old Jun 5, 2023, 7:05 am
  #98  
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Yes they "enhanced" the seat selection last year on KLM so you cannot block the middle seat if you are on the same booking. Which is why I sometimes book 2 separate tickets unless it's really needed otherwise to be on the same booking (even if your companion is not Elite+, they anyway get SkyPriority check-in with you, boarding usually they allow you to go together and for the lounge it doesn't matter; and you don't have any other benefit otherwise, such as SkyPriority security, so it doesn't matter).
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Old Jun 6, 2023, 4:28 am
  #99  
 
Join Date: Oct 2009
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Originally Posted by Fabo.sk
Just popping in to confirm that for Silver, EC remains chargeable at T-24, however exit rows become free on both KL and AF.
Is EC (further) discounted at T-24 for Silver, or does it remain at the same price as before check-in?
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Old Jun 6, 2023, 4:32 am
  #100  
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Originally Posted by gorbatzjov
Is EC (further) discounted at T-24 for Silver, or does it remain at the same price as before check-in?
There is no EC discount for Silver or for anyone else. Silvers gets free access to any non-EC seat 24h before, while Gold gets free access to all seats including EC 72h before.

This was actually announced from the beginning, but the communication was poor and confusing until they clarified a few weeks later.
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Old Jul 30, 2023, 3:21 am
  #101  
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Sorry if the answer has been given before (I am sure it has been, but I can't find it). I'm lost with the seat selection policy changes across partners :
I booked (for me) a Flying Blue award ticket CDG-USA in Y. I am FB C2000 Ulti. The onward flight is on DL metal (and it's booked under DL flight number). I can only select in advance a regular Y seat. I can't select a "preferred" Y seat for free and of course same for Comfort+. Is that normal ? If it is, will I be able to select one of those for free when OLCI opens ?
Thank you

Last edited by Goldorak; Jul 30, 2023 at 6:05 am
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Old Jul 30, 2023, 5:17 am
  #102  
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Join Date: Jul 2021
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Posts: 186
Originally Posted by Goldorak
Sorry if the answer has been given before (I am sure it has been, but I can't find it). I'm lost with the seat selection policy changes across partners :
I booked (for me) a Flying Blue award tickets CDG-USA in Y. I am FB C2000 Ulti. The onward flight is on DL metal (and it's booked under DL flight number). I can only select in advance a regular Y seat. I can't select a "preferred" Y seat for free and of course same for Comfort+. Is that normal ? If it is, will I be able to select one of those for free when OLCI opens ?
Thank you
My recent experience with Delta was that I got the preffered Y seat and standard seat for free, but no Comfort+ upgrade. They said that the Comfort+ upgrades might only clear at the gate for Skyteam Elite Plus customers. I called the PSL trying to see if anything can be done, but to no avail, they said they do not have access to Delta systems and the other way around when I called Delta. Eventually I was refered to a footnote on the Flying Blue benefits page where it’s said that the upgrades only clear on the day of departure (but interestingly not at OCLI).

Maybe in your case maybe you should call the PSL and see if they can do anything? For a “preffered” seat I’m sure they will be able to sort it out, but for Comfort+ it might be trickier unless they find a workaround for Ultimate members.
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Old Jul 30, 2023, 6:07 am
  #103  
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Originally Posted by curiousexplorer
My recent experience with Delta was that I got the preffered Y seat and standard seat for free,
Thanks
Was that for advance selection or at OLCI ?
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Old Jul 30, 2023, 6:18 am
  #104  
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Originally Posted by Goldorak
Thanks
Was that for advance selection or at OLCI ?
Both. I could select any Y seat immediately after booking. So there shouldn’t be any restriction on that in theory. But for Comfort+ they consider it to be a fully distinct class of service and not just extra legroom economy seats as we have at KLM with Eco Comfort.
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Old Jul 30, 2023, 9:04 pm
  #105  
 
Join Date: Dec 2012
Location: YUL
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Posts: 47
Originally Posted by Goldorak
Sorry if the answer has been given before (I am sure it has been, but I can't find it). I'm lost with the seat selection policy changes across partners :
I booked (for me) a Flying Blue award ticket CDG-USA in Y. I am FB C2000 Ulti. The onward flight is on DL metal (and it's booked under DL flight number). I can only select in advance a regular Y seat. I can't select a "preferred" Y seat for free and of course same for Comfort+. Is that normal ? If it is, will I be able to select one of those for free when OLCI opens ?
Thank you
I flew DL last month (as a FB Gold). I was able to select a preferred Y seat in advance, but Comfort+ wasn't selectable. You should be able to do the same.
At check in, you should appear on the First and Comfort+ upgrade lists if you've requested to be added to the upgrade lists on Delta's site - I had an issue where I was showing up on the First upgrade list, but not on the Comfort+ list. An agent at the Delta Skyclub helped put me on the Comfort+ list.

I ended up being upgraded to First for the flight, but only after I brought it up to the gate agent as I was boarding. I was the only one on the upgrade list, but still wasn't upgraded automatically. I think this was a one-off though, so hopefully it should be more seamless for you.
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