Originally Posted by
Goldorak
Sorry if the answer has been given before (I am sure it has been, but I can't find it). I'm lost with the seat selection policy changes across partners :
I booked (for me) a Flying Blue award ticket CDG-USA in Y. I am FB C2000 Ulti. The onward flight is on DL metal (and it's booked under DL flight number). I can only select in advance a regular Y seat. I can't select a "preferred" Y seat for free and of course same for Comfort+. Is that normal ? If it is, will I be able to select one of those for free when OLCI opens ?
Thank you
Originally Posted by
curiousexplorer
My recent experience with Delta was that I got the preffered Y seat and standard seat for free, but no Comfort+ upgrade. They said that the Comfort+ upgrades might only clear at the gate for Skyteam Elite Plus customers. I called the PSL trying to see if anything can be done, but to no avail, they said they do not have access to Delta systems and the other way around when I called Delta. Eventually I was refered to a footnote on the Flying Blue benefits page where it’s said that the upgrades only clear on the day of departure (but interestingly not at OCLI).
Maybe in your case maybe you should call the PSL and see if they can do anything? For a “preffered” seat I’m sure they will be able to sort it out, but for Comfort+ it might be trickier unless they find a workaround for Ultimate members.
Originally Posted by
curiousexplorer
Both. I could select any Y seat immediately after booking. So there shouldn’t be any restriction on that in theory. But for Comfort+ they consider it to be a fully distinct class of service and not just extra legroom economy seats as we have at KLM with Eco Comfort.
Originally Posted by
Goldorak
Update : I called the Ulti TA. They solved the problem to select a "preferred" seat for free, but they had to call DL to do it because from their side they could not do it.
follow-up on this. As a reminder of the situation : FB award ticket CDG-USA, in Y, outbound on DL (under DL flight number), FB Elite+
As already reported above, I was able to select a preferred Y seat only by calling the Ulti line who dealt with DL.
FB website says that FB Elite+ can benefit for free of a Comfort+ seat on DL international flight on DoD.
at OLCI, I couldn’t do it. I called the Ulti line who called me back after having checked with DL who explained that it will be cleared at boarding. On DoD, I was checking the upgrade list on DL app which was showing 15 left seats in C+ but the upgrade list was empty. At boarding, nothing happened and I had been kept in my original seat despite vacant seats in C+
.
So, as usual, the big mess between AF and DL despite 20-25 years of wedding.